Equinix is the world’s digital infrastructure company. We interconnect industry-leading organizations such as finance, manufacturing, retail, transportation, government, healthcare and education across a digital-first world.
Chief of Staff CRO xScale
Job Summary
Our organization now has an important role to play. We need to build a go-to-market (GTM) engine that expands our xScale opportunity and accelerates revenue growth. As such, the Customer and Revenue organization (CRO) has recently set up a CRO xScale team. We are hiring a Chief of Staff role who reports to the SVP, CRO xScale is responsible for supporting the CRO xScale leadership team in defining, planning, and overseeing the execution of business-critical initiatives. The individual in this role will excel at collaboration, be outcome-oriented through others and establish trust-based relationships both internally and externally. They will address complex situations and manage multiple responsibilities simultaneously, appropriately prioritizing long-term projects with the urgency of immediate demands. The successful candidate will also demonstrate a strong ability to be self-starting, be process oriented, and must possess strong communication skills and data analytic/research skills. The candidate will need to gain a deep understanding of the xScale business and customers. This is a key role in the Leadership team – this person needs to be a future thinker – see around corners, can anticipate what’s coming and prepares the leadership team accordingly. Help flex into the areas that need support at the right time, be an influential team member who excels at driving actions and fostering collaboration without relying on formal authority.
Responsibilities
- Provide insight and guidance across CRO xScale and extended xScale teams to ensure the effective and timely execution of business-critical initiatives
- Be a student and teacher of leadership – bring new methodologies in place to keep the leadership team performing at a high level
- The ability to see around corners: The foresight and strategic awareness to anticipate challenges and opportunities before they emerge, allowing for proactive decision-making and preparation
Planning and Execution
- Collaborate with the SVP, CRO xScale, in partnership with the Leadership Team to identify and execute programs and projects with high-profile, business-critical dependencies and outcomes
- Design forums and cadences that bring CRO xScale, Global CRO organization and extended xScale teams along the growth journey in xScale business. This will include but not limited to facilitation in functional offsites, extended leadership forums, and rhythm of business. Contribute to and provide preparation materials for CRO xScale reviews. Build CRO xScale contribution for other internal and external forums
- Act as a liaison to the executive team and stakeholder Chiefs of Staff to align and execute on strategic priorities, milestones, and deliverables. Work closely with CRO xScale Leadership Team, CRO Leadership team and cross functional xScale/CRO functions
- Collaborate across internal organizations to facilitate key initiatives that contribute to achieving the overall CRO xScale objectives
Communications
- Develop and drive effective communications for the SVP, CRO xScale, ensuring messaging is tailored for the intended audience (internal, customer, investor, analyst, media)
- Contribute to creating a variety of executive presentations, including PowerPoint materials, video scripts, articles, and other communication vehicles
- Provide regular updates to ensure teams work cohesively and achieve their shared goals in alignment with their objectives
- Encourage feedback from stakeholders and help manage expectations
- Be the Truth teller – elevate the unspoken voice, stitch together themes across the teams (internal, customer, investor, industry)
Project / Program Delivery
- Demonstrate expertise in defining business requirements and project plans to coordinate team execution
- Take responsibility for the program and/or project delivery of agreed initiatives containing multiple high-profile/business-critical dependencies
Qualifications
- Adaptable professional who can effectively engage and collaborate with stakeholders at all levels of the organization
- Strong ethical values who can inspire and lead by example
- Possesses a proactive and innovative mindset, with the ability to self-start and adapt flexibly to changes in a fast-paced and dynamic business environment
- Strong collaborative skills with the ability to influence, motivate, and lead others where necessary in a matrixed team structure to achieve exceptional results
- Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of the organization
- Proficient in researching a wide range of topics, analyzing data, and using insights to drive decision-making
- Demonstrated project delivery experience, with a track record of successfully leading cross-functional and cross regions initiatives
- Strong attention to detail and a demonstrated ability to execute measurable outcomes
- Strong organizational skills with the ability to prioritize multiple tasks effectively
- 15+ years experience preferred
Data Center Operations Technician IV
Job Summary
We’re looking for an experienced Data Center Technician to join our team and play a critical role in keeping our infrastructure running at peak performance. This role is hands-on, fast-paced, and requires strong technical skills across installations, troubleshooting, and customer support. If you’re someone who thrives in a data center environment and takes pride in delivering reliable service, this is the role for you.
Responsibilities
Work Order & Queue Management
- Review, prioritize, and complete advanced work orders, ensuring all requests are handled with accuracy and on time
- Manage expedited requests, escalating or redirecting as needed
- Maintain detailed records of activities and generate reports for both internal teams and customers
- Create and track purchase orders (POs) and purchase requests (PRs).
- Assign, manage, and track keys and locks (customer and internal)
Installations & Builds
- Perform skilled rack and stack installations of customer equipment
- Read and follow installation plans, executing complex builds that may include:
-Fiber trays, ladder racks, cabinets, and cable management systems
-Overhead cable trays and cage mesh installs
-Grounding of cabinets and racks
- Execute tape changes and backup updates
- Identify capacity concerns and raise them to leadership
- Perform quality checks and recommend process improvements
Cross-Connects
- Install, terminate, and test cross-connects across copper, fiber, and advanced circuit types (switched, multiplexed, etc.)
- Troubleshoot and certify layer 1–3 cross-connects
- Ensure all work meets quality and operational standards
Testing & Troubleshooting
- Conduct advanced troubleshooting on customer circuits and infrastructure
- Support escalated issues, identifying root causes and implementing solutions
- Perform layer 1–3 certification testing
Customer Support & Stakeholder Partnership
- Deliver a high level of service when working directly with customers on-site
- Support customer deployments, upgrades, and escalations with precision and professionalism
- Provide access control and escorting as needed
- Partner with internal teams (operations, engineering, vendors) on projects and escalations
Projects & Continuous Improvement
- Support advanced data center build-outs and custom customer projects
- Assist vendors and partners with large-scale infrastructure initiatives
- Conduct quality assurance checks on installations and deployments
- Provide feedback on drawings, installations, and customer-specific designs
Leadership & Development
- Follow standard operating procedures to ensure safety and consistency
- Coach and mentor junior technicians on best practices and safety
- Contribute to a culture of knowledge sharing and continuous improvement
Qualifications
- 4–6 years of hands-on data center experience (installations, cross-connects, troubleshooting, customer-facing work)
- Strong knowledge of rack and stack, structured cabling, and cross-connect installations
- Skilled in troubleshooting circuits (layer 1–3) and handling escalations
- Comfortable with physical aspects of the job (lifting, installing equipment, working overhead)
- Strong communication and documentation skills
- Customer-first mindset, with the ability to handle sensitive or escalated situations
- High school diploma or equivalent required; technical certifications a plus (CCNA, BICSI, Network+, etc.)
Commissioning Senior Manager
Job Summary
Responsible for the planning and coordinating of the commissioning for large-scale greenfield data centers and retrofit live data centers.
Responsibilities
Project Management
- Creates and implements multi-facility, standards-based commissioning plans and schedules
- Provides input and suggestions on new and existing Critical Environment Programs
- Communicates effectively with both business operations and construction managers
- Responsible for regional, short- to medium-term pipeline management to inform resource planning
- Liaises with internal construction managers and external general contractors on the planning and execution of all commissioning activities
- Maintains commissioning logs, equipment checklist, and other tools to track commissioning projects
- Responsible to the construction project manager for input into the project budget for all commissioning activities
- Develops electrical and mechanical Functional Performance Test procedures and Factory Acceptance Test Procedures
Customer Interface
- Issues customer-facing reports
- Interacts with and presents to key customers on progress against commissioning plans and achievement of Ready for Sales (RFS) dates
- Acts as point of contact for customer escalations throughout the commissioning process
Process Management
- Follows all commissioning processes and escalates any potential improvements to senior management
- Develops standardized schedules and commissioning scopes based on specific customer contract requirements
Reporting
- Responsible for all internal and external progress reporting for all projects during the commissioning phase, in coordination with construction project manager
- Prepares commissioning test procedures and reports
- Writes comprehensive reports that include recommendations for optimizing building operations, functional checklists, list of deficiencies, equipment operation and maintenance manuals
- Responsible for collating historical data regarding specific equipment startup and testing challenges and reporting back to all Owner Furnished Contractor Installed (OFCI) equipment vendors
- Provides input into data analytics/metrics reporting
Vendor Management
- Undertakes quarterly business reviews with vendors to review performance and ways to improve interaction
- Responsible for production of project-specific commissioning RFPs and responding to bid clarifications
- Responsible for leveling and recommending commissioning consultant award
- Leads and manages external resources
- Schedules and directs periodic commissioning meetings
- Determines vendor KPIs and conducts lessons learned reviews
Qualifications
- 7+ years of data center commissioning experience preferred
- 3+ years leadership experience in a mission-critical environment preferred
- Bachelor’s Degree in Electrical Engineering / Mechanical Engineering preferred
Executive Assistant, CRO xScale
Job Summary
We are seeking a dynamic and enthusiastic Executive Assistant to provide exceptional support to our SVP, CRO xScale . We highly value experience in supporting senior executives who oversee global teams within a fast-paced and rapidly expanding organization. If you are dedicated, resourceful, and possess a strong customer-service mindset, with an unwavering commitment to attention to detail and professionalism in all your interactions, we encourage you to apply. Your proven track record in efficiently managing complex schedules and handling demanding priorities with outstanding organizational and communication skills, makes you a great candidate for this opportunity!
Responsibilities
Meeting and Event Planning/Preparation
- Streamlines meeting coordination by meticulously organizing and curating agendas and all essential meeting materials, including presentations and reports
- Ensures a seamless meeting experience by taking care of all logistics, such as preparing and setting up meeting rooms, as well as arranging catering for both internal and external meetings
- Build and leverage collaborative relationship with other Executive Assistants across the company to organize critical meetings
- Excellently orchestrates business unit special events including functional offsites, ensuring meticulous planning and organization to create memorable and impactful gatherings
Support to CRO xScale leadership team
- Provide invaluable assistance at leadership team meeting, serving as the trusted note-taker and ensuring the utmost confidentiality of all discussions
- Assume the crucial role of organizing the programming and content for the monthly meeting cadence, ensuring each session is informative, interactive, inspiring, and aligned with the leadership team objectives
- Support function-wide initiatives assigned by the leadership team during these meetings, ensuring their seamless execution and successful outcomes
Communications
- Demonstrates unwavering commitment to confidentiality and handles highly sensitive information with the utmost professionalism and discretion
- Proactive communication with CRO xScale leader or other leadership team members on progress update or work-related concerns
- Ability to interact with senior executives and customers when need
Expense Management
- Proficiently processes expense reports and purchase orders (POs), proactively overseeing their completion to maintain a streamlined and efficient financial workflow
- Apply sound judgement to process expense and purchase orders according to Company policies
Calendar Optimization and Travel Management
- Excellently coordinates and manages intricate calendars across multiple time zones, ensuring optimal scheduling and seamless time management for busy executives
- Possesses a keen eye for identifying opportunities to optimize executive time management, streamlining schedules to maximize productivity and focus on strategic priorities
- Constantly evaluates and fine-tunes scheduling practices, ensuring executives’ calendars are balanced, with adequate time for important projects, meetings, and personal commitments
- Strives to create a harmonious balance between productivity and well-being, fostering a conducive environment for executive success and work-life integration
- Skillfully handles all aspects of travel arrangements, meticulously organizing logistics to facilitate smooth and stress-free trips
- Demonstrates flexibility and efficiency in providing support to the wider senior management team when required, actively contributing to their success and productivity
Qualifications
- Advanced proficiency in Microsoft Applications, including Word, Excel, PowerPoint, and Outlook, with a demonstrated ability to utilize these tools effectively to enhance productivity
- Exceptional skill in prioritization and adaptability, thriving in dynamic and fast-paced environments while consistently delivering high-quality results
- Highly organized and detail-oriented, displaying an innate ability to work independently and take initiative to drive tasks to completion
- Proven capability to execute tasks and make informed decisions with minimal supervision, showcasing a proactive and self-reliant approach to work
- Outstanding interpersonal skills, embodying a customer service focus that enables seamless collaboration with colleagues of diverse personalities and functional expertise
- Embraces a great sense of humor, contributing to a positive and enjoyable work atmosphere that fosters team camaraderie
- Desire for continuous growth and improvement
- Excellent written and verbal communication skills, allowing for effective interaction and engagement with various stakeholders
- Fluency in English
- Previous experience as an Assistant or Executive Assistant supporting a VP or similar leadership role, showcasing the ability to handle confidential and high-stakes responsibilities
- Experience working in a culturally diverse and global company is a valuable asset, demonstrating adaptability and an inclusive mindset
- Strong passion and determination to thrive at Equinix, contributing to the company’s mission of transforming the world’s connectivity
Chief of Staff CRO xScale
Job Summary
Our organization now has an important role to play. We need to build a go-to-market (GTM) engine that expands our xScale opportunity and accelerates revenue growth. As such, the Customer and Revenue organization (CRO) has recently set up a CRO xScale team. We are hiring a Chief of Staff role who reports to the SVP, CRO xScale is responsible for supporting the CRO xScale leadership team in defining, planning, and overseeing the execution of business-critical initiatives. The individual in this role will excel at collaboration, be outcome-oriented through others and establish trust-based relationships both internally and externally. They will address complex situations and manage multiple responsibilities simultaneously, appropriately prioritizing long-term projects with the urgency of immediate demands. The successful candidate will also demonstrate a strong ability to be self-starting, be process oriented, and must possess strong communication skills and data analytic/research skills. The candidate will need to gain a deep understanding of the xScale business and customers. This is a key role in the Leadership team – this person needs to be a future thinker – see around corners, can anticipate what’s coming and prepares the leadership team accordingly. Help flex into the areas that need support at the right time, be an influential team member who excels at driving actions and fostering collaboration without relying on formal authority.
Responsibilities
- Provide insight and guidance across CRO xScale and extended xScale teams to ensure the effective and timely execution of business-critical initiatives
- Be a student and teacher of leadership – bring new methodologies in place to keep the leadership team performing at a high level
- The ability to see around corners: The foresight and strategic awareness to anticipate challenges and opportunities before they emerge, allowing for proactive decision-making and preparation
Planning and Execution
- Collaborate with the SVP, CRO xScale, in partnership with the Leadership Team to identify and execute programs and projects with high-profile, business-critical dependencies and outcomes
- Design forums and cadences that bring CRO xScale, Global CRO organization and extended xScale teams along the growth journey in xScale business. This will include but not limited to facilitation in functional offsites, extended leadership forums, and rhythm of business. Contribute to and provide preparation materials for CRO xScale reviews. Build CRO xScale contribution for other internal and external forums
- Act as a liaison to the executive team and stakeholder Chiefs of Staff to align and execute on strategic priorities, milestones, and deliverables. Work closely with CRO xScale Leadership Team, CRO Leadership team and cross functional xScale/CRO functions
- Collaborate across internal organizations to facilitate key initiatives that contribute to achieving the overall CRO xScale objectives
Communications
- Develop and drive effective communications for the SVP, CRO xScale, ensuring messaging is tailored for the intended audience (internal, customer, investor, analyst, media)
- Contribute to creating a variety of executive presentations, including PowerPoint materials, video scripts, articles, and other communication vehicles
- Provide regular updates to ensure teams work cohesively and achieve their shared goals in alignment with their objectives
- Encourage feedback from stakeholders and help manage expectations
- Be the Truth teller – elevate the unspoken voice, stitch together themes across the teams (internal, customer, investor, industry)
Project / Program Delivery
- Demonstrate expertise in defining business requirements and project plans to coordinate team execution
- Take responsibility for the program and/or project delivery of agreed initiatives containing multiple high-profile/business-critical dependencies
Qualifications
- Adaptable professional who can effectively engage and collaborate with stakeholders at all levels of the organization
- Strong ethical values who can inspire and lead by example
- Possesses a proactive and innovative mindset, with the ability to self-start and adapt flexibly to changes in a fast-paced and dynamic business environment
- Strong collaborative skills with the ability to influence, motivate, and lead others where necessary in a matrixed team structure to achieve exceptional results
- Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of the organization
- Proficient in researching a wide range of topics, analyzing data, and using insights to drive decision-making
- Demonstrated project delivery experience, with a track record of successfully leading cross-functional and cross regions initiatives
- Strong attention to detail and a demonstrated ability to execute measurable outcomes
- Strong organizational skills with the ability to prioritize multiple tasks effectively
- 15+ years experience preferred
