Founded in 2005, Etsy is headquartered in Brooklyn, NY with additional offices in Dublin and Mexico City. As of December 31, 2023, our marketplaces connect 9 million active sellers – including 7 million on Etsy.com, 80% of whom are women – and 96 million active buyers in nearly every country in the world.

Staff Product Manager, Checkout Experience

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

 

 

Salary Range:

$185,000.00 – $241,000.00

 

 

 

 

 

What’s the role

We are looking for a Staff Product Manager to lead development of our checkout experience within Etsy Payments.

 

This role owns the strategic vision for checkout and leads a team responsible for:

• Scaling an experience that enables buyers to checkout quickly and securely, while storing payment details for repeat purchases
• Leveraging data insights to help shape the checkout experience to specific user cohorts, surfacing the right friction at the right time in the purchase journey
• Identifying a pipeline of partnership opportunities to meet flexible buyer payment needs while creating incremental value for Etsy

 

As a product leader, you’ll partner with colleagues across Analytics, Design, Engineering, and Research to build a vision and strategy for achieving a checkout experience that better meets the needs of our customers while driving business value for Etsy. This role has high impact potential and is essential to the future of Etsy Payments!

 

This is a full-time position reporting to the Director of Product, Data & ML Enablement. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

 

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our  work modes and workplace safety policies here.

 

What the team is like at Etsy

The Etsy Payments team is committed to crafting and maintaining a resilient, streamlined, and scalable payments platform for buyers, sellers, and Etsy globally. Available in 52 countries, Etsy Payments enables buyers and sellers to transact in 21 currencies. The Payments product team is focused on creating a world where people can shop and sell with trust, and where every payment is a positive experience.

 

What the day-to-day looks like

• Lead the development of a product strategy for the checkout experience and realize a roadmap of high-impact customer-centric investments
• Collaborate across functions to identify, prioritize, define, and execute on the right areas that will improve outcomes for customers and drive business impact for Etsy
• Clearly communicate socialize plans and commitments to diverse stakeholders internal and external to Etsy, including executive leadership
• Drive the squad’s execution by collaborating closely with engineering, analytics, and design partners, having ownership over the performance (and measurement) of the team’s product and operational experiences, including impact to the business and our customers
• Integrate analysis and customer feedback into product requirements to ensure products satisfy customer needs, as well as wants while achieving business objectives
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law

Qualities that will help you thrive

• 5+ years of Product Management or comparable experience
• Experience leading online checkout and/or wallet focused initiatives
• Practical knowledge of ecommerce and payments industry best practices and paths to innovation
• Experience partnering cross-functionally to identify the most meaningful unmet customer needs, and design and build experiences and other solutions that effectively address them
• Highly motivated to help the team work with urgency and creativity to build clarity, resolve blockers, and drive impact
• Committed to learning and growing. You are curious, proactively give feedback to enable the development of others, and are receptive to the gift of feedback

 

Additional Information
What’s Next
If you’re interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you’d like. As we hope you’ve seen already, Etsy is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So tell us what you’re all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

Senior Software Engineer I – Observability, SRE

As the Senior Software Engineer I, SRE (for Observability) you will be building and supporting our telemetry stack which consists of  Prometheus, Grafana, BigQuery, StatsD, Vector, Google Cloud Logging, Honeycomb. We are having an ambitious roadmap to improve visibility of services and infrastructure running across VMs and Containers . As a team, we are a strategic advantage for Etsy by building the future of observability.

 

You will be playing an instrumental role in crafting the future architecture of how we run our systems in the cloud while being part of a dynamic international team.

 

This is a full-time position reporting to the Senior Manager, Core Infra. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

 

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our  work modes and workplace safety policies here.

 

What’s this team like at Etsy?

 

The team is committed to craft and maintain critical systems that power our 91.2M active buyers and 6.2M active sellers, with a goal of 99.95% uptime.

 

This team’s mission is to build tools and services to collect, store and analyze telemetry data. We optimize for time to detect, diagnose and resolve issues.

We work closely with developers on best practices for instrumentation because we understand that preventing issues is a balance over many tradeoffs. We are a force multiplier for the entire engineering organization.

 

You’ll be creating and maintaining an observability suite of tools that enable our engineers to deploy 100+ times every week and gather deep insights on the infrastructure’s reliability. We believe the future of Observability is no longer disconnected across 3 pillars of metrics, logs, and tracing, but is a single braid of interconnected data.

 

What does the day-to-day look like?

• Working with an extensive amount of telemetry (Petabytes of logs, millions of metrics, and traces) that is growing rapidly.
• Design systems that operate reliably enabling our customers to hit 99.95% availability
• Build best-in-class developer tooling by keeping Observability human
• Understanding and solving real business needs at a large scale by applying your software engineering and analytical problem-solving skills.
• Work with the Engineering Team at large to gain a deep understanding of Etsy Engineering, i.e. security, product engineering, risk, database infrastructure teams, and understand up/downstream impacts
• Design, develop and implement highly scalable and maintainable systems by contributing at all levels of our infrastructure stack using technologies like Chef, Terraform, Kubernetes, GoLang, Prometheus, Envoy, OTel
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

 

Qualities that will help you thrive in this role are:

• You are an experienced software engineer, where the last 2 years are in Observability systems/developer tooling roles, preferably in a cloud environment.
• Prior experience in executing multiple large, successful projects within a team environment. Each of these projects may have taken many months or longer to see through.
• Prior experience in either implementing or actively using metrics, logging and tracing systems in a professional setup is essential.
• Wears every 9 of uptime as a badge of honor
• Proficiency in one of the programming languages like PHP, Python, Go is essential.
• Experience with cloud architectures (GCP, AWS), and exposure to Kubernetes or other container orchestration frameworks is nice to have
• Hands-on experience with Infrastructure As Code tooling like Terraform and configuration management tooling like Chef/Ansible is essential.
• Have a “leave it better than you found it” mentality, and are willing to work with and improve on code you did not originally write.

UX Researcher, Growth

We are looking for a UX Researcher to join Etsy’s newly formed Growth team. In this role, you will be leading research for a workstream within Growth.

 

As a UX Researcher on Etsy’s Product Research team, you will work in partnership with product managers, designers, analytics and alongside other researchers to deliver insights that will craft the future of human commerce on Etsy.

This is a full-time position reporting to a UX Research Manager. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

 

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our  work modes and workplace safety policies here.

 

What’s this team like at Etsy?

• The Growth Org. works across the entire buyer experience to identify new opportunities to accelerate growth for the Etsy marketplace. We partner closely with Marketing to focus on offsite to onsite experiences, engagement flywheels, building relationships with Etsy customers and future-facing opportunities for growth.
• This team works across Product, Marketing, and Analytics and is made up of key partners in Product, Design, Analytics, Engineering, Marketing, and more.
• This team works in a fast-paced environment, requiring you to be adaptable in order to meet the needs of the business.

 

What does the day-to-day look like?

• Partner with team members to guide product development and refinement, drawing on expertise in user research and UX standards
• Execute tightly scoped projects with some support from more senior team members
• Conduct remote, on-site, and in-field user research studies with Etsy buyers and sellers
• Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals
• Contribute to Research Team processes and documentation of best practices
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

 

Qualities that will help you thrive in this role are:

• In-depth understanding of a range of research approaches, balancing speed and precision, with an understanding of modern trends in Web and app design
• Experience conducting UX research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing
• You are an engaging storyteller and clear communicator, with the ability to present research findings with a customer-centric perspective
• You are ambitious, meticulous, and have strong project management skills with an ability to balance multiple projects at a time
• Preferable: Experience working in e-commerce

Retention Marketing Manager

We’re looking for a Retention Marketing Manager to reach our sellers and help deliver the tools and education to help them manage their small businesses. You will build personalized seller experiences through multi-channel campaigns, including the opportunity to use predictive intelligence and robust automation tooling.

 

You will be responsible for developing and implementing comprehensive multi-channel strategies to improve seller engagement and drive the adoption of Etsy’s tools and services. You will collaborate closely with cross-functional teams, including Marketing Analytics, Seller Marketing, and Product Marketing, to align initiatives with our strategic product priorities and Etsy’s long-term company strategy. This role requires a strategic problem solver with a strong background in retention and email marketing, excellent analytical skills, and the ability to collaborate effectively across teams to drive seller engagement and achieve key business objectives.

 

This is a full-time position reporting to the Manager, Seller Retention & Engagement Marketing. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support
you and your family as part of your total rewards package at Etsy.

 

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our  work modes and workplace safety policies here.

 

What’s this team like at Etsy?

At Etsy, the REM team is a dynamic group of marketers who excel in creating personalized and impactful customer experiences. They use innovative technology and data analytics to craft tailored campaigns that foster strong relationships and drive customer loyalty with our 90M+ buyers and 7M+ sellers.

 

What does the day-to-day look like?

• Shape the Seller Engagement roadmap: Play a part in the development of a long-term Seller REM roadmap, delivering prioritized projects, experiments, and campaigns that align with Etsy’s strategic objectives.
• Define & implement multi-channel marketing strategies: Build and implement multi-channel strategies in partnership with Marketing Analytics and Seller Marketing teams. Define target audiences, determine contact frequency, improve customer experience, and establish automation requirements to optimize engagement.
• Apply expertise to drive impact: Leverage your deep understanding of email, push, and in-app messaging channels to inform discussions and decisions, ensuring the effective execution of campaigns that meet or exceed goals.
• Drive product actions through cross-functional collaboration: Partner with Product Marketing and other teams to increase seller awareness and adoption of tools that drive business growth.
• Campaign management: Lead the end-to-end email production process for key initiatives, including drafting briefs, crafting REM technical enablement documentation, segmenting and building audiences, constructing and launching emails, and conducting post-launch analyses.
• Analyze & optimize performance for continuous growth: Analyze engagement metrics to identify trends and insights. Share findings regularly with partners and continuously refine campaigns based on past performance and evolving email marketing methodologies.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Over 5 years of demonstrated success in Retention Marketing roles within fast-paced environments, preferably in global e-commerce or marketplace settings.
• You have the ability to develop and implement sophisticated multi-channel strategies and experimentation roadmaps with strong technical proficiency in Marketing Automation Platforms and third-party email providers; experience with Braze is preferred.
• You are highly organized and meticulous, capable of adapting swiftly to evolving business needs while maintaining a focus on long-term objectives.
• You operate with integrity, confidence, and compassion. You are passionate about collaborating with members across the organization. You lead with optimism, empathy, and embrace differences.
• You make decisions grounded in data and customer experience. You have experience analyzing campaigns post-launch and maintaining reporting. SQL knowledge and experience with audience building is preferred.
• You have a deep understanding of how personalized marketing campaigns and automation drive an extraordinary user experience and influence behavior. Have shown success in crafting campaigns that drive a significant change in how users adopt or use products.
• Expert HTML and CSS skills.
• You are familiar with CAN-SPAM/CASL/GDPR requirements and inbox deliverability standards.
• Familiar with Etsy and are excited to support sellers in building confidence and growing their businesses.