ABOUT OLIPOP

At OLIPOP, we’re on a mission to positively impact consumer health at scale. And we’re doing it through something simple: soda. But not just any soda, a new kind of soda: one that’s delicious, refreshing, and actually good for you.

This mission is deeply personal for our CEO, Co-Founder, and Formulator, Ben Goodwin. Like many of us, Ben grew up consuming the Standard American Diet: lots of soda and processed foods that prioritized convenience over nutrition. But at 14, he took his health into his own hands. After making significant changes to his nutrition and exercise, he lost 50 pounds and saw a transformation in his energy, mood, and emotional clarity.

Those changes sparked a deep curiosity about the connection between nutrition and health. Ben became a relentless student of the gut microbiome and the ways it supports overall wellness. The more he discovered, the more passionate he became about finding credible, science-backed ways to make consumer health accessible to everyone.

The mission was clear. The vehicle? Less so. After exploring the possibilities, Ben landed on an unexpected yet familiar choice: soda. It was something he loved as a kid, and he knew millions shared that same nostalgia. But this wouldn’t be just any soda. With most Americans falling short on daily fiber, Ben set out to create a version with more fiber and less sugar, one that was perfectly balanced. The result? A deliciously refreshing soda with 6 to 9 grams of fiber and 2 to 5 grams of sugar, delivering science-backed benefits without sacrificing the classic taste people crave.

In 2018, the first OLIPOP cans hit the shelves, bringing Ben’s vision to life with a functional soda that anyone could enjoy. And by reimagining soda, we’re also reshaping culture. That means creating products that support health for all and building a business grounded in humanistic values: empathy, integrity, and a belief in better for everyone. From the ingredients we source to the culture we foster, we’re committed to proving that business (and beverage!) can be a force for good, and that soda has the power to bring people together.

So join us, and let’s write a new American soda story together. One we can all feel good about. One OLIPOP at a time.

About the Role 

We’re hiring a proactive IT Systems Administrator to manage and improve our cloud-based SaaS environment. This role focuses on systems ownership, identity and access management, and security operations—ensuring employees have reliable, secure, and efficient access to the tools they need. 

You’ll independently manage core platforms (e.g., Microsoft 365, identity systems), resolve complex issues, and drive automation and process improvements to scale IT operations. 

Key Responsibilities 

Security Tools – Administration, Enhancement & Proactive Monitoring 

• Serve as the primary administrator for key security platforms including Arctic Wolf, Zscaler, Okta, and Mimecast 

• Continuously evaluate, improve, and tune security tools to strengthen detection, response, and overall security posture 

• Proactively monitor alerts, logs, and system health to identify and remediate issues before they impact the business 

• Lead or assist in security incident response, triage, and post-incident review 

• Maintain up-to-date configurations, policies, and documentation across all security platforms 

Microsoft 365 Administration 

• Manage and administer M365 tenant including Exchange Online, Teams, SharePoint, and OneDrive 

• Handle user lifecycle management – provisioning, de-provisioning, licensing, and access controls 

• Monitor tenant health, enforce security policies, and manage compliance and DLP configurations 

• Support Power BI administration including workspace management, user access, and data connectivity 

Email Security  

• Administer and optimize Mimecast for email security, continuity, and archiving 

• Manage policies for spam filtering, attachment protection, impersonation defense, and data leakage prevention 

• Monitor email traffic and investigate quarantine events, false positives, and delivery issues 

Vendor & Third-Party Management 

• Serve as a key point of contact for third-party IT vendors and managed service partners 

• Hold vendors accountable to project timelines, deliverables, and service-level expectations 

• Coordinate vendor onboarding, access management, and offboarding in alignment with security policies 

• Escalate and track issues through to resolution, ensuring vendors meet organizational standards 

Helpdesk & Ticketing  

• Oversee IT helpdesk queue – triage, prioritize, assign, and resolve tickets 

• Apply sharp diagnostic skills to resolve complex technical issues across SaaS platforms, endpoints, and user access 

• Identify recurring issues and drive root-cause fixes to reduce ticket volume over time 

Training & User Enablement 

• Assist in developing and delivering IT and security awareness training for end users 

• Create clear, user-friendly documentation, how-to guides, and knowledge base articles 

• Champion best practices around security hygiene, tool adoption, and productivity 

AI Tools & Innovation 

• Actively leverage AI tools (Microsoft Copilot, AI-powered security features, automation platforms) to improve efficiency and outcomes 

• Identify opportunities to apply AI and automation to streamline IT operations and reduce manual effort 

• Stay current on emerging AI capabilities relevant to IT security and operations 

Must Have:  

• 5+ years of experience in an IT systems, security, or cloud operations role 

• Hands-on administration experience with Microsoft 365 (Exchange, Teams, SharePoint, Intune, Entra ID) 

• Strong troubleshooting skills – you diagnose methodically, escalate when appropriate, and follow through to resolution 

• Experience managing an IT ticketing system (Freshservice) 

• Comfortable holding vendors accountable and managing external project timelines 

• Excellent communication skills – able to convey technical concepts clearly to non-technical users 

• Self-directed and proactive – you don’t wait for things to break 

IT Support Associate

Crescent is a differentiated U.S. energy company committed to delivering value through a disciplined, returns-driven growth through acquisition strategy and consistent return of capital. Our long-life, balanced portfolio combines stable cash flows from low-decline production with a deep, high-quality development inventory.

Crescent is a top three producer (by gross operated production) in the Eagle Ford basin. Crescent’s leadership is an experienced team of investment, financial and industry professionals that combines proven investment and operating expertise. For more than a decade, Crescent and our predecessors have executed on a consistent strategy focused on cash flow, risk management and returns.  Through disciplined and accretive investments, we have successfully tripled the size of our company since going public in December 2021 while maintaining a strong balance sheet.

The IT Support Associate is responsible for delivering high-quality onsite and remote technical support to employees across Crescent Energy’s corporate and field locations. This role provides front-line and intermediate end user support for devices, productivity tools, business applications, and workplace technology, helping ensure employees can work effectively and securely in office and field environments.

The IT Support Associate is expected to resolve a broad range of technical issues spanning traditional Level 1 and Level 2 support responsibilities. This individual must combine strong customer service skills with sound technical troubleshooting ability and a solid understanding of Microsoft desktop and cloud technologies. Experience supporting users in oil and gas environments is preferred, but not required.

This position requires onsite presence five days per week within the assigned support area and participation in an on-call rotation for after-hours support.

KEY RESPONSIBILITIES

End User Support & Service Delivery

• Provide onsite and remote technical support for employees across corporate offices and field locations.
• Respond to and resolve incidents and service requests involving laptops, desktops, monitors, docking stations, printers, mobile devices, peripherals, and other workplace technology.
• Support end users with Microsoft technologies, including Windows, Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
• Troubleshoot and resolve common software, hardware, connectivity, and access-related issues in accordance with established support procedures.
• Provide support for business applications, including oil and gas-specific software, escalating issues appropriately when additional expertise or vendor engagement is required.
• Deliver professional, responsive, and customer-focused support through in-person, phone, and remote channels.

Device Deployment & Lifecycle Support

• Prepare, configure, deploy, replace, and recover end user devices and related hardware in accordance with IT standards.
• Perform workstation setups, monitor installations, office moves, peripheral replacements, and related support tasks for assigned locations.
• Assist with basic asset inventory activities, equipment handling, and device lifecycle processes.
• Accurately document incidents, service requests, resolutions, and device assignments in approved ticketing and asset management systems.

Operational Support & Team Collaboration

• Follow established support processes, knowledge documentation, and security standards to ensure consistent service delivery.
• Escalate unresolved or higher-complexity issues in a timely manner while maintaining ownership through resolution.
• Partner with Desktop Engineering and other IT teams to support issue resolution and improve the overall end user experience.
• Identify recurring issues and contribute to process improvements, support documentation, and service consistency across locations.
• Participate in the after-hours on-call rotation to support urgent business needs outside normal working hours.
• Create and maintain knowledge articles, support documentation, and standard operating procedures to improve team effectiveness and user experience.

Education

• Bachelor’s degree in Information Technology, Computer Science, or a related field required.

Experience

• 3-5 years of experience in IT end user support, desktop support, service desk, or a similar technical support role.
• Experience supporting Windows-based environments and enterprise productivity tools required.
• Experience supporting users in a multi-site environment preferred.
• Oil and gas industry experience preferred, but not required.

IT Support Analyst

AI Marketing Operations Manager

We’re looking for an AI Marketing Operations Manager to help modernize how our marketing team works.

This role is focused on building smarter workflows, improving team efficiency, and helping the marketing team leverage tools like Claude, ChatGPT, Figma AI, Nano Banana, and automation platforms in practical, scalable ways.

The ideal candidate is equal parts builder, and problem-solver: someone excited by emerging AI tools, energized by streamlining workflows, and comfortable collaborating across creative, growth, CRM, and analytics teams.

This is an opportunity to help shape how a modern marketing organization operates in the AI era.

What You’ll Do

AI Workflow & Automation

• Build and maintain AI-assisted workflows that improve marketing efficiency and output quality
• Develop prompt libraries, templates, and repeatable systems for content, reporting, research, and campaign development
• Identify opportunities to automate manual marketing processes across teams

Marketing Operations

• Support the day-to-day management and optimization of marketing systems and workflows
• Help improve campaign execution, reporting processes, segmentation, and internal collaboration
• Assist in integrating marketing tools and platforms to create more connected workflows

Cross-Functional Support

• Partner with brand, creative, CRM, growth, and analytics teams to solve operational challenges
• Help teams adopt AI tools effectively through training, documentation, and hands-on support
• Translate business needs into practical systems and process improvements

Data & Performance Insights

• Support campaign reporting, dashboard creation, and marketing performance analysis
• Use AI tools to surface insights, summarize trends, and accelerate decision-making
• Help improve testing and optimization processes across marketing initiatives

What You Bring

• 2–5 years of experience in marketing operations, growth marketing, digital marketing, or related roles
• Strong interest in AI tools and how they can improve marketing workflows
• Experience with tools like ChatGPT, Claude, or similar platforms
• Strong organizational and problem-solving skills
• Ability to manage multiple projects and move quickly in fast-paced environments
• Comfortable collaborating with both technical and non-technical teams

Nice to Have

• Experience building automations or workflows using no-code/low-code tools
• Familiarity with CRM and lifecycle marketing systems
• Basic understanding of APIs, analytics, or data workflows
• Experience in luxury, hospitality, travel, membership, or lifestyle brands

Success in This Role Looks Like

• Faster and more efficient marketing workflows
• Increased adoption of AI tools across the marketing team
• Reduced manual work and improved operational processes
• Smarter reporting and faster insight generation
• A marketing organization that works more strategically and efficiently

Desktop Support Specialist

OVERVIEW
Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Desktop Support Specialist to join the IT team based in its New York City (SoHo) headquarters.

The Desktop Support Specialist provides onsite technical support to end users and helps maintain a stable, secure, and efficient desktop environment across the organization. This role supports Windows and macOS devices, mobile technology, collaboration tools, printers, and conference room systems. The position also supports device deployment, asset lifecycle management, documentation, and IT projects while delivering a high level of customer service, including support for executive and VIP users.

For over 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original. Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. New York City in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.

RESPONSIBILITIES
Technical Support

• Provide onsite and remote support for hardware, software, operating systems, and peripheral devices in Windows and macOS environments.
• Troubleshoot and resolve issues involving desktops, laptops, mobile devices, printers, monitors, docking stations, and related equipment.
• Support Microsoft 365, email, calendaring, collaboration tools, and other approved business applications.
• Document incidents, service requests, troubleshooting steps, and resolutions in the IT service management system.
• Escalate issues to internal teams or external vendors as appropriate.

Executive and Meeting Support

• Provide high-touch technical support to executives, senior leadership, and other designated VIP users.
• Prepare and support conference rooms, audiovisual systems, and meeting technologies for business-critical meetings and events.
• Handle sensitive issues with professionalism, discretion, and urgency.

Device and Asset Management

• Deploy, configure, maintain, replace, and retire end-user devices and related equipment.
• Prepare equipment for new hires, employee transfers, and device refresh initiatives.
• Maintain accurate inventory records for computers, mobile devices, monitors, printers, and accessories.
• Support asset tagging, stockroom organization, warranty tracking, and disposal processes.
• Assist in maintaining standard desktop images and provisioning processes.

Security, Documentation, and Projects

• Support endpoint management processes, including device enrollment, software deployment, patching, and policy application.
• Assist with technologies such as Omnissa/WS1, Active Directory, and Microsoft 365.
• Follow IT security standards and support endpoint compliance, encryption, multifactor authentication, and access controls.
• Create and maintain knowledge base articles, user guides, and support documentation.
• Participate in hardware refreshes, software rollouts, office moves, operating system upgrades, and other IT initiatives.
• Provide after-hours or weekend support as needed for projects or business requirements.

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.
• Minimum of 3 to 5 years of experience in desktop support, endpoint support, or a related IT support role.
• Experience supporting both Windows and macOS environments required.
• Experience supporting executive-level users and managing IT assets preferred.
• Proficiency with Windows 11 and macOS support
• Working knowledge of Microsoft 365, Active Directory, Omnissa/WS1 or other MDM Soluion
• Experience supporting mobile devices, printers, conferencing technology, and office productivity applications
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting
• Familiarity with endpoint security practices, including encryption, multifactor authentication, patching, and access management
• Experience using ticketing and IT service management systems
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong troubleshooting and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively
• Professionalism, sound judgment, and discretion

SALARY & BENEFITS
The compensation for this position ranges from $67,500 -75,000 annually. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. Marc Jacobs uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward all levels of expertise, performance, and tenure.

Marc Jacobs in partnership with LVMH, offers a comprehensive and generous employee benefits package featuring medical, dental, and vision insurance, short and long-term disability coverage, employee discounts and perks, a 401k plan with employer match and automatic employee contributions.

ADDITIONAL INFORMATION
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO STATEMENT
Marc Jacobs International was founded on Marc’s vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways.