Who we are: Simply put, a FinTech startup for digital natives. Our mission is to help our users demystify their finances, maximize their savings and spend intelligently. We are building a highly secure ‘hub’ – a savings account that offers debit cards and allows you to consolidate your finances in a single intuitive view.

Who we’re looking for: Exceptional, innovative people! Passionate about delightful user experiences, clear about doing the right thing and hungry to impact millions of lives.

Why you should work with us: We are about doing the right thing always, both for our team and users. We are a positive, transparent and inclusive community celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone thinking ‘impact and growth’. Our office is not just fun, it is human, nimble and business-like. With rich experience in the world’s leading tech companies and banks, we deeply and equally understand both the ‘fin’ and ‘tech’ in fintech. Funded by leading

global VCs, we’re in pursuit of a fantastic experience for both our consumers and colleagues.

Roles & Responsibilities

• Conduct customer research via calls
• Communicate with the customers to understand their pain points on the product and convey it to relevant teams
• Handle the research requirement of various product teams

Skills Required

• 3+ years of experience in the customer service and outcalling
• Excellent Proficiency in English, Hindi, and a regional language
• Should have experience in outbound calls
• Good understanding of MS Word and Excel
• Should be flexible working over weekends
• Constant learner, proactive, and follows up when things don’t get resolved

CX Agent (Voice)

About the job

Product Analyst

Data is central to decision-making at Fi and our analysts play a major role in driving strategic decisions. Teams across functions from product and finance to tech and marketing collaborate with our analysts for insights to make informed decisions. Analysts at Fi work with data to craft compelling narratives toward decisions that take the product to the next level. We’re all about the pursuit of making more intelligent and faster decisions at Fi through analytics. We take this endeavour very seriously while having fun creating value for ourselves and the organization.

Responsibilities

• Starting with the founding team, we’re a data-oriented tribe that believes deeply in your craft. We look at Analytics as both art and science coming together to create impact.
• We have a structured approach to analytics that enables our analysts to index on building comprehensive and forward-thinking solutions rather than solving one problem at a time.
• Analysts gain experience across product, tech, business, and marketing functions.
• The analytics journey begins when a product or business looks for guidance.
• Analysts partner with other teams to guide this journey to conclusion.
• We are constantly working to build frameworks of problem-solving in addition to building in-house capabilities through tools and automation.
• Analysts work on a rich data ecosystem, supported by a full-fledged Data Engineering team that collaborates with analysts to build high-performance solutions and think Data Products.
• Analysts are sought after by teams across functions for their insights to help shape product and user experience.
• Analysts take end-to-end ownership of projects, from building visibility on various metrics to achieving business outcomes.
• We aspire to be the most fun and impact-making team within the organization through our thought leadership, actions, and communication.

Requirements

• A passion for analytics, a love of what it is – tough, intriguing, never dull, always intellectually challenging, and constantly demanding that you expand your skill set.
• Strong in first-principle thinking and applying analytics to real-life business problems.
• Can maintain a clear style of communication and is able to coordinate with people from different teams and backgrounds.
• Effective storyteller with the ability to connect the dots and explain the crux of a situation to the stakeholders.
• Ability to self-manage priorities and deliverables while working in a fast-paced, startup environment.
• A solid understanding of data structures and expertise with statistical data analysis such as linear models, multivariate analysis, stochastic models, sampling methods as well as scenario-based sensitivity analyses.
• Experience with one or more data programming languages (Python, R, SQL) and one or more visualization tools (Tableau, PowerBI, Qlikview, D3 Js)Conduct every analysis with speed, quality, and reliability.

SEO Manager

What this role is about: Content Marketing

As a challenger brand, Fi is already recognised as a brand to watch out for. From clutter breaking organic campaigns like the Chief Broke Officer that launched our waitlist, to our millennial calculators and our cheeky tone of voice on social media, we have created waves in our first 2 years. We are looking for someone who will push the boundaries on content marketing further and keep us one step ahead in a highly competitive landscape. To apply for this role, you will need to be adept at developing compelling content and executing strategic content plans across various channels to drive engagement, brand awareness, and organic acquisitions.

The Marketing team is an energetic team of brand and growth strategists, product marketing managers, content managers and copywriters. Your teammates come from creative agencies, news publications, tech and e-commerce companies. At Fi, we are helpful, transparent, fair, and kind. We are unconventional thinkers, relentless executors, and masters of our craft.

What will you be doing:

• Driving Fi’s content marketing strategy – building a content platform and content ecosystem that drives discovery and brand awareness for Fi.
• Developing and executing content marketing plans to support brand objectives and drive website traffic
• Developing and executing a YouTube strategy for Fi.
• Conducting research to identify relevant topics, trends, and keywords to optimize content for search engine optimization (SEO) and audience engagement.
• Collaborating with subject matter experts, marketing team members, and other stakeholders to gather information and insights to create compelling content.
• Managing the content calendar and ensuring timely delivery of content across different platforms.
• Optimizing content for SEO and ensuring adherence to brand guidelines, tone, and style.
• Monitoring and analyzing content performance metrics, such as website traffic, engagement, and conversions, and using data-driven insights to improve content effectiveness.
• Staying up-to-date with industry trends and best practices in content marketing and incorporating them into content strategies.
• Collaborating with designers, developers, and other team members to create visually appealing and interactive content formats, such as infographics, videos, and interactive webinars.
• Establishing and building brand Fi on content platforms like Quora, Reddit, Telegram

You should apply if :

• You are an independent thinker who loves developing relationships, driving results and has a strong execution focus
• You’ve managed content for consumer brands for 3-8 years at the client/brand side, have experience across content platforms and a proven track record
• You have a strong understanding of content marketing strategies, SEO principles, and best practices
• You are proficient in using content management systems (CMS), marketing automation tools, and analytics platforms
• You are creative, write good English, can proof check and have an opinion on visual design
• You are a do-er – A self-starter who is able to iterate quickly and work well with a team with excellent organizational and time management skills
• You’re looking for a start-up experience – You enjoy creating structure out of chaos.
• You give attention to detail and are able to prioritize.
• You see yourself jumping in, trying new things, getting your hands dirty.
• And most of all – you’re looking to be part of the journey to build an amazing brand & product.