First American Financial Corporation is an American financial services company which provides title insurance and settlement services to the real estate and mortgage industries.

Help Desk Analyst

Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Provides computer support to end-users for PC, server or mainframe applications, hardware, telecom and telephony services by responding to and diagnosing problems through discussion with users. Includes problem recognition, research, isolation, resolution and follow-up steps. Escalates problems to next level as appropriate and may follow-up to obtain final resolution to close ticket. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates, recreates or remotely accesses users’ systems to identify user problems to resolve operating difficulties.

What You’ll Do

• Answers first level calls to Service Desk.
• Provides accurate and creative solutions to customer problems of moderate nature to ensure customer productivity.
• Assists in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction.
• Acquires and maintains current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.
• Responds to after hours customer calls.
• Assists in maintaining Service Desk e-mail and web portal(s) by reading, opening/documenting information into tracking tickets and escalating to proper person or department.
• Assists in the development and maintenance of a problem resolution knowledgebase.
• May perform additional duties relating to specific BUIT applications as assigned
• Required to perform duties outside of normal work hours based on business needs.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Works under general supervision following work procedures and guidelines.
• Recommends systems modifications to reduce user problems.
• Escalates more complex problems to senior level.
• No responsibility for the supervision of others

What You’ll Bring

• Two year technical degree or equivalent combination of education and experience
• Aptitude for providing excellent customer service.
• Good communication, problem solving skills and telephone etiquette.
• Ability to use Service Desk standards and follow guidelines, as well as help others interpret policy.
• Broad range of network, desktop, mainframe, telephony and VOIP (voice over internet protocol) knowledge is highly desirable.
• Typically 2-4 years of directly related experience within a service desk/technical support environment
• Maintains currency and high level of technical skill in field of expertise.
• Knowledge of basic System Administration functions.
• HDI Support Center Analyst Preferred

Pay Range: $23.00-$30.00 per hour

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

DRE Assistant

Come join our Roseville, California Homebuilders branch of First American, where we recognize our true worth is our people. Enable you to apply your administrative, support, and interpersonal skills to your team and our customers as we lead the industry in transforming how residential real estate transactions are completed. We value our culture and need energetic people who love the details while thriving in delivering exceptional customer experiences.

First American is looking to add a DRE Assistant to our growing team. In this role, you will work in a dynamic, fast-paced setting supporting our DRE Professional team in a wide range of administrative duties including creating and maintaining title files. This position plays a key role in coordinating the resolution and completion of the title process.

What You’ll Do:

• Provides clerical support to a team of DRE Professionals.
• Assists in setting up and maintaining project files.
• Follows functional area’s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations.
• Actively contributes to the results of a team and works toward achieving goals and objectives.

What You’ll Bring:

• May be familiar with commonly-used concepts, practices and procedures within a particular field
• Good verbal and written communication skills
• Establishes effective working relationships at the work group level
• High School diploma or equivalent

Pay Range: $19.82 – $26.43 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Commercial Escrow Officer – Hybrid

We are looking to add a Commercial Escrow Officer to our growing team in Columbus, OH. In this role you will be responsible for establishing new commercial escrow accounts and processing escrow documents in accordance with established policies and procedures. This position plays a key role in transforming the commercial real estate experience by empowering our employees and customers to deliver next-generation solutions and results.

What You’ll Do: 

• Continually grow and service the business by providing outstanding customer service
• Complete simple and complex commercial real estate escrow transactions by determining requirements and acting as a neutral liaison between buyer, seller, and lender
• Work cross-functionally with Underwriting to monitor and mitigate risk to the company
• Responsible for ensuring that all funds are properly accounted for and disbursed in accordance with the terms of the contract
• Complete closing by reviewing, recording, and filing documents including preparing and distributing final closing statements and title, ensuring adherence to delivery dates and timelines.
• Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction
• Prepare legal documents for the closure of the sale
• Comply with regulatory requirements by adhering, and enforcing adherence, to requirements

What You’ll Bring: 

• 2-4 years of escrow related experience as an Escrow Officer, preferably in Commercial
• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both internal and external customers; uses various types of communication to meet customer expectations and build relationships
• Problem solving with strong organizational skills, detail oriented and knows how to navigate internal and external resources to resolve issues
• May require escrow officer certification dependent upon state
• Comfortableness working with technology and proprietary programs; adapts quickly to new software applications and technologies
• Thrives in contributing to a team, working together to deliver beyond customer expectations
• High School Diploma/Equivalent

Pay Range: $27.40-$36.53 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Mail Room Clerk (Onsite)

What We Do

Responsible for handling the effective printing, packaging, labeling and mailing of documents with a high level of attention to detail. Provides a wide range of support within a team/group/function.

*Must be able to work every other Saturday*

What You’ll Do

• Provide a wide range of support within a functional area
• Sort and tray, tub or sack the mail for dispatch to the Postal Service
• Place mail in proper buckets for distribution
• Receive outgoing mail and apply correct postage
• Arrange for pickup of outgoing mail or deliver to the Post Office
• Stamp mail with postage meters
• Fold letters, circulars, or other documents and insert into envelopes for distribution
• Weigh mail to determine correct postage
• Record registered mail
• Stock copy rooms and printing devices
• Use paper insert machines
• Accept, calculate and apply postage for domestic mail, international mail and special mail services
• Accept, process and dispatch the mail according to Mail Services and the Postal Services’ guidelines, goals and deadlines
• Know the basic information from the Postal manuals, directives, lists, guides, etc. and how to find information on these items
• Follow functional area’s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations
• Actively contributes to the results of a team and works toward achieving goals and objectives

What You’ll Bring

• High School diploma or equivalent
• 1-3 years of experience
• Working knowledge of fundamental concepts, practices and procedures of department/field
• Physical ability to stand for extended periods of time and lift 50 lbs. (case of paper)
• Good verbal and written communication skills
• Ability to multi-task while meeting strict deadlines
• Knowledge of printing and mailing automation
• Establishes effective working relationships at the work group level

Salary Range: $11.85 – $17.00 Hourly