Flipkart Private Limited is an Indian e-commerce company, headquartered in Bangalore, and incorporated in Singapore as a private limited company.
Senior Operations Executive
About the job
A Sell side (Merch) role at Flipkart entails category management based on deep customer centricity, strong analytics, sharp planning and story-telling coupled with product/tech understanding for an enhanced customer experience. It requires attention to detail, zero compromise on customer experience & end to end ownership of tasks with non-stop creativity to make Flipkart the most preferred online shopping destination.
Job Description –
Customer understanding
Be the voice of the customer internally. There are multiple avenues through which customers interact with Flipkart – Creatives (Flipkart app store, Category Stoes, Brand stores), product pages, CX team, Offers & more. This role requires owning every aspect of customer interaction & working towards making it better.
Merchandising execution
- Develop and execute plans to showcase the right products & communicate right features, price at all platforms using internal tools
- Take complete ownership of validating the task before making it live on the platform
- Own the customer experience in the category – make navigation, discovery easier to save the customer time & ease up the decision making process
- Identify the parameters customers use to make decisions and ensure catalog richness
- Interact with stakeholders effectively & ensure category tasks are executed to the best
- In case of technical issues, debug the issue in Flipkart tools, interact with central teams & solve it
- Train fellow colleagues when required
Traffic Generation
- Increase organic traffic by effective targeting to desired customers in order to increase conversion for the category.
- Understand the product capability on the platform that will enable to perform these actions and plan effectively for it basis performance
- Focus on increasing clicks on the category merchandise by improving callouts, images, offers etc.
Desired Skills
- Desire and ability to think like the customer,
- Ability to translate strategies into execution plans and take them to completion,
- Quick learner of softwares/IT tools
- Highly analytical, ability to understand and report traffic trends with a basic understanding of the reasons behind the observed trends
- Excellent verbal and written communication with interpersonal skills,
- Strong understanding of technology and business,
- Willingness to learn & go beyond the defined role to benefit the business
- Ability to connect with people across teams & levels, ability to get things done on time
- Strong bias for Action – Flipkart works at a very rapid pace
Required Experience
- Min Qualification: Graduate/Diploma in Technical course , BE , B-Tech with experience in E-Commerce/ Tech companies/ retail sector
Manager II
About the job
Exposure to e-commerce marketplace preferably in the area of Trust & Safety
Exposure to operational excellence experience with desired knowledge of process
development & deployment, strategy formulation and execution
Proficient in continuous improvement methodologies (DMAIC, DFSS, Lean, Six
Sigma)
Proficiency in Data Analytics tools like SQL, Excel, Python/ R
Key Skill Sets
Ability to take independent decisions & to handle ambiguity
Excellent analytical & problem solving skills, comfortable with large amounts of data
and drawing insights. Strong technical bent of mind, scalable/sustainable solutions
Ability to influence other leaders & teams and align them towards the common,
shared objectives.
Strong Analytical and Written Communication Skills
People leadership and management experience
Strong Stakeholder management experience
Senior Operations Executive
About the job
A Sell side (Merch) role at Flipkart entails category management based on deep customer centricity, strong analytics, sharp planning and story-telling coupled with product/tech understanding for an enhanced customer experience. It requires attention to detail, zero compromise on customer experience & end to end ownership of tasks with non-stop creativity to make Flipkart the most preferred online shopping destination.
Job Description –
Customer understanding
Be the voice of the customer internally. There are multiple avenues through which customers interact with Flipkart – Creatives (Flipkart app store, Category Stoes, Brand stores), product pages, CX team, Offers & more. This role requires owning every aspect of customer interaction & working towards making it better.
Merchandising execution
- Develop and execute plans to showcase the right products & communicate right features, price at all platforms using internal tools
- Take complete ownership of validating the task before making it live on the platform
- Own the customer experience in the category – make navigation, discovery easier to save the customer time & ease up the decision making process
- Identify the parameters customers use to make decisions and ensure catalog richness
- Interact with stakeholders effectively & ensure category tasks are executed to the best
- In case of technical issues, debug the issue in Flipkart tools, interact with central teams & solve it
- Train fellow colleagues when required
Traffic Generation
- Increase organic traffic by effective targeting to desired customers in order to increase conversion for the category.
- Understand the product capability on the platform that will enable to perform these actions and plan effectively for it basis performance
- Focus on increasing clicks on the category merchandise by improving callouts, images, offers etc.
Desired Skills
- Desire and ability to think like the customer,
- Ability to translate strategies into execution plans and take them to completion,
- Quick learner of softwares/IT tools
- Highly analytical, ability to understand and report traffic trends with a basic understanding of the reasons behind the observed trends
- Excellent verbal and written communication with interpersonal skills,
- Strong understanding of technology and business,
- Willingness to learn & go beyond the defined role to benefit the business
- Ability to connect with people across teams & levels, ability to get things done on time
- Strong bias for Action – Flipkart works at a very rapid pace
Required Experience
- Min Qualification: Graduate/Diploma in Technical course , BE , B-Tech with experience in E-Commerce/ Tech companies/ retail sector
Assistant Manager-WFM
About the job
You Are Responsible For
- Understand the key drivers for demand and supply
- Build input driven scientific plan and forecasting models
- Innovate new ways of working to improve forecasts & accuracy
- Work with large teams to bring consensus and drive decision-making with all functional stakeholders
- Managing the outsourcing partners for maintaining supply and hygiene
- Generating right demand forecast and planning the ramp up / down
- Creating internal repository for generating insightful and actionable information
To succeed in this role – you should have the following:
- Should have good WFM knowledge for forecasting, capacity planning, scheduling and commerc
- Excellent analytical ability, logical reasoning and problem-solving skills
- Should be structured, meticulous and organized. Driven to automate and productize iterative and repetitive processes
- Ability to quantify even the most ambiguous problems with relevant data and assumptions
- Ability to work seamlessly with multiple teams/stakeholders
- Bias for action and get things done attitude
- Technical Skills: Excel, PowerBI, Erlang planning, TAT based planning, Backoffice Planning
