Flutter is the parent company of the world’s biggest and most popular sports betting and iGaming brands. Find out more about how our business operates, our ambitions, values, corporate governance and strategy, and the leadership that delivers them.

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HR Operations Partner

Flutter Entertainment is a global leader in sports betting, gaming, and entertainment, with annual revenues of $11.7 Bn and a customer base of over 12 million players (in 2023) driven by a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars and Sportsbet. As a pioneering force in the industry, Flutter is at the forefront of technological innovation, offering seamless digital experiences to millions of customers worldwide. With a commitment to responsible gaming and a focus on customer-first strategies, Flutter leverages its scale, diverse offerings, and data-driven insights to deliver entertainment while ensuring the highest safety and compliance standards. Its dynamic approach to global growth has positioned Flutter as a dominant player in established and emerging markets, pushing the boundaries of the entertainment experience. Listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE), Flutter was recently included in TIME’s 100 Most Influential Companies of 2024 in the ‘Pioneers’ section. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are Changing the Game

About Flutter Entertainment India

Our office, located in the heart of Hi-Tech City in Hyderabad, is the Global Capability Center for Flutter Entertainment. Now home to 700+ talented colleagues, we are driving the future of entertainment across critical areas like Technology, Infosec, Procurement, Customer, and HR Operations. We are committed to crafting impactful solutions for all our brands and divisions to power Flutter’s incredible growth and global impact. Our portfolio of world-class brands, global scale, and challenger mindset presents a powerful combination. We have ambitious growth plans and goals for the future and the global and local scale to achieve them.

Role Summary

We are seeking an experienced and detailed-orientated HR Operations Partner to join our Core Services team in our new shared capability centre (HSCC) based in Hyderabad, integrating into our broader operating model. The HR Operations Partner, as part of a larger Core Services team, will play a key role in managing the background verification process through an external vendor. This role is crucial in ensuring that our process is thorough, compliant, and efficient, contributing to the overall integrity and success of our strategy.

Key Responsibilities

A member of the HR BGC team will oversee the end-to-end background verification process.
Act as the go-to resource to manage all the queries pertaining to Background verification for candidates and employees across UK&I, International, and Group divisions.
Responsible for contacting prospects to obtain missing information.
Responsible for escalating discrepancies that may arise during the background check process and working to resolve them in a timely manner.
Write detailed reports with high accuracy, flagging any discrepancies, and share the findings.
Quality check files to ensure the BGC-specific standards are met. Resolve prospects’ concerns and answer their questions in a timely manner.
Provide solutions to prospects, TA, & vendor, gaining their trust while enhancing long-term partnerships.
Monitor the completion of employee queries end-to-end, continually identifying opportunities to improve processes and services, whether location- or process-specific.
Provide support to specific HR-led projects and/or initiatives as cascaded down from HR Core Services management.
Collaborate with other HR Operations Partners to deliver a consistent, high-quality employee experience whilst maintaining compliance with Flutter standards and business expectations.
Build knowledge of location and/or division-specific practices, applying this to improve the future delivery of services.
Monitor progress against SLAs and delivery against agreed scope, performance, and timelines.
Achieve key performance indicator (KPI) goals and objectives in line with the organisation’s goals.
Manages confidential and sensitive employee information and adheres to strict data privacy standards.
Continuously dives deep to find new ways to improve the employee experience and speed of resolution.

Skills and Experience

Minimum qualification – Graduation
Ability to comprehend & articulate complex issues to simple.
Strong communication abilities, both oral and written
3+ Years of minimum experience, preferably from BGC background
Experience working within international HR Operations, TA and vendor with knowledge of employee BGC processes is preferred.
Focused on employee experience and efficient process delivery.

PBMI Team Leader

Role Summary

The PBMI Team Leader will be responsible for the day-to-day management of a team of PBMI Analysts.
Lead by example, undertaking the operational PBMI duties, to set the standards, drive the ramp-up and stabilisation of the newly formed FEI PBMI team.
Support the PBMI Manager in recruiting, setting objectives, training and performance managing the team.
Act as 1st line of escalation of queries or concerns from across the team, procurement or wider business.
Responsible for the smooth, timely, accurate delivery of PBMI recurring activities to the wider business.
Responsible for contributing to the design, development and effective operation of these processes to deliver ‘best in class’ service.
Produce ad-hoc reports as requested by the business/senior managers: high quality reports in PowerPoint/Excel on time and with minimal rework required.

Key Responsibilities

50% Supervisory

Assist driving implementation, set-up/stabilisation of FEI.
Contribute to the setting of objectives for the team and identify training needs.
Support the design and production of appropriate KPI’s. Monitor and manage team performance against those.
Seek feedback on processes and systems (within team and wider business) to gather perspectives and ideas for improvements.
Support (FEI and Proc Services) management in cascading, and reinforcing messages to team members.
Support recruitment of suitable staff with appropriate skills, competencies, and attitudes.

Skills & Experience

Degree level educated & 6+ years working in a data analysis role in a Procurement/Finance environment.
Strong Excel & PowerPoint skills – including knowledge of storytelling and manipulation of large spreadsheets, pivot tables, sorting, charts, IF statements and XLOOKUPS.
Experience in effectively leading teams, motivating staff, developing positive morale and promoting strong collaboration would be an advantage.
Ability to use initiative and solve problems.
Willingness to learn quickly and work in fast-paced environment.
Strong interpersonal skills, strong verbal and written communication skills.
Ability to adapt quickly to changing priorities.

50% Operational Delivery

Administering the recurring PBMI processes across Flutter divisions.
A developed understanding of key activities performed by the PBMI team (Spend Refresh, SIM.ON Refresh, Savings Update, Nevada Reporting, Supplier.io Reporting).
Provide hands on support to the team, including delivering end-to-end ad-hoc requests.
Liaising with requesters to ensure requirements for ad-hoc reports are understood and met.
Use their own initiative and problem solving to produce the required outputs for ad-hoc reports, as these reports are more unpredictable in nature than standard reports carried out by the team.

Staff Management

Experience of supervising (or team leading) a small team is mandatory.

Analyst – Systems Risk & Controls

The Systems Risk & Controls team is part of the Global Finance Technology Department working with the various teams to support their adherence to the Flutter governance framework. Working as part of the roll out of the SOX workstream, the team work across controls implementation, assurance and improvements.

In this role the successful candidate will be working with the Finance Systems teams to support them with activities around controls assurance and control reviews. The main aim is to improve controls whilst bringing efficiencies to the systems team, and to ensuring that the IT controls meet SOX standards along with other standards such as ISO27001.

Main Duties & Responsibilities:

Supporting Finance Systems teams with control evidence generation and controls adherence.
Controls assurance for Finance Systems through routine system reviews.
Liaising with internal and external auditors as required.
Supporting Finance Systems teams through audit with evidence generation

Skills & Experience

Understanding of IT General Computing Controls (ITGCs) including proper design and implementation, monitoring, and reporting any assurance issues is a must.
Understanding of IT Application Controls (ITACs) is a nice to have.
2+ years Internal Controls or IT audit experience with knowledge of SOX controls.
Organised and have the ability to prioritise: there will be a lot of moving pieces of work due to the systems in scope.
Proficient in the use of Microsoft Office Word, Excel, PowerPoint, SharePoint.
Ability to build positive working relationships within the business.

Behavioural Competencies

Strong analytical and technical skills with attention to detail
Highly self-motivated self-starter that is able to work on own initiative; but know when to ask for help.
Critical thinker that can think outside of the box and question processes seeing gaps and potential for improvement.
Comfortable operating in fast-paced environment, and able to prioritise work.
Great team player.
Ability to develop and establish strong positive working relationships with the business.
Excellent attention to detail and commitment to delivering quality results.
Ability to influence change at all levels of management.
Ability to communicate (both written and verbal) to all levels of management and write meaningful reports and presentations.

HR Effectiveness & Performance Analyst

We are seeking a Performance & Effectiveness Analyst to join the HR knowledge and effectiveness team. This role will support the HR Performance & Effectiveness team in measuring, monitoring, and reporting on the operational performance of our People Services teams. This role involves handling data across various HR functions, developing dashboards, producing reports, and working on forecasting models. The ideal candidate will be proficient in data analysis, forecasting, and reporting automation, with a strong attention to detail.

This is a new role within the People Services function and will enable us to drive performance, efficiency, planning and forecasting to take us from reactive to proactive resource management and utilisation. Reporting into the Performance and Effectiveness Manager this role will support efficiency and effectiveness across the team, helping us gain a deep understanding of the performance data in People Services.

Key Responsibilities

Assist in the analysis of HR process related metrics and data, to identify process pain points and areas of improvement
Monitor utilization and effectiveness of Knowledge Based content escalating insights and trends to HR Knowledge and Effectiveness Lead as required
Analyse HR data and metrics to generate insights into workforce performance trends, presenting findings to senior management for informed decision-making
Collect, analyse, and interpret data from various sources to identify trends, patterns, and insights related to key business metrics
Monitor data quality and integrity, and implement measures to ensure accurate and reliable reporting
Provide support to the wider HR Knowledge & Effectiveness team, as required, in areas related to Business Knowledge, processes, Continuous improvement and Automation, including optimization and opportunities for growth
Analyse and report on offline activities
Create and deliver reports, dashboards, metric packs and presentations on KPI performance
Provide support to the wider HR Knowledge & Effectiveness team, as required, in areas related to Business Knowledge, processes, Continuous improvement and Automation, including optimization and opportunities for growth

Skills & Experience

Proficiency in Microsoft tools, especially Excel
Experience with business intelligence tools such as Power BI, Tableau, Looker Studio
Strong data analysis skills with experience in Python or R for predictive modeling
Familiarity with Workday and Prism Analytics
Ability to interpret model results and communicate findings effectively
Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
Experience of leveraging HR KPIs to measure service quality to drive continuously improved operational excellence preferred
Detail-oriented with a focus on accuracy and precision in data analysis
Experience of working on business performance data ideally in a shared services or customer service environment
Experience working within HR Operations with knowledge of employee lifecycle processes is preferred
Highly organized, with the ability to manage multiple projects and priorities in a fast-paced environment
Ability to successfully collaborate with a wide range of internal stakeholders across different HR functional areas
Strong interpersonal skills with the ability to work in a culturally diverse organization
Prior work experience in HR analytics, workforce planning, or similar domains is advantageous
2+ years of experience in data science or a related field, with proven project delivery