Flutter Entertainment plc is an international sports betting and gambling company. It is listed on the New York Stock Exchange and has a secondary listing on the London Stock Exchange. It owns brands such as Betfair, FanDuel, Paddy Power, PokerStars, Sky Betting & Gaming, and Sportsbet.
Game Integrity Services Bot Specialist
To provide a level and trusted playing field to its customers, PokerStars puts enormous effort into ensuring the games they provide are fair and played cleanly. One part of this effort is to ensure all customers abide by our rules relating to the use of additional tools and programs. The Game Integrity Bot Specialist works with customers, internal tools, and their colleagues to enforce the rules set out by our policies and ensure our customers are given the best possible service.
If youâre passionate about online poker and want to keep it honest players safe from cheaters, then join us. Weâll give you all the data you could possibly need, all the tools needed to crunch through the numbers, and a dedicated, friendly and passionate team to help you along. We love what we do. Weâre keeping the poker tables clean and safe 24-7. Are you in?
Why choose us:
As a Bot Specialist, you will be primarily focusing on enforcing PokerStarsâ policies and game rules to identify and combat the use of prohibited software, artificial intelligence and other forms of unfair advantage to ensure a level and trusted playing field to all our customers. As a Bot Specialist, you would handle, investigate, analyse, make informed conclusions upon and act on cases of prohibited tool usage on any of PokerStarsâ many platforms. These cases can be the result of customer reports, or more likely the result of proactive reports and alerts from our dedicated tools for prohibited tool detection. In this journey, you will have opportunities to work on individual projects and cases, the results of which you will present to relevant stakeholders though data-driven reports and/or data visualisation. To assist you with your day-to-day tasks, you will have access to modern in-house tools and systems as well as very experienced supporting teams and colleagues.
Additionally, you could be handling various other Game Integrity queries while communicating effectively with external customers and cross-department teams and presenting your results to technical and non-technical audiences.
Your package will include:
- Discretionary annual performance bonus
- 30 days paid leave
- Health Insurance for you and your partner, children, and parents or parents-in-law (up to 5 dependents)
- A personal interest allowance to let you learn something new or pursue a hobby
- Looking to extend your family? You will receive a cash gift of 34,000 INR for your new addition whilst working for us
- 26 weeks primary carer leave, and 4 weeks secondary carer leave
- External learning support of up to ÂŁ2,000 or equivalent in local currency, dedicated 4 learning âPower Hoursâ every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career.
Equal opportunities:
At Flutter Entertainment we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.
We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at  talent@flutterint.com .  Your journey with us is focused on ensuring you have what you need to be your best self.
Learn more about the works we are doing on Inclusion and Belonging here:Â https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/
The group:
Flutter Entertainment is a proud member, a worldwide leader in sports betting, gaming, and entertainment. Weâre not just another company; weâre part of the FTSE 100 index on the London Stock Exchange. What sets us apart is our exceptional blend of brands, top-notch products, and a global presence that spans across 40 countries. What truly defines us is our commitment to ensuring that the thrill of gaming and entertainment is experienced responsibly and sustainably. Our remarkable team of over 8,000 colleagues drives this vision across 28 offices worldwide.
The Role: Customer Support Advisor
Want to be part of a market-leading Customer Support Team in Hyderabad, India?
If this sounds like you, then we have the perfect opportunity for you. As a Customer Support Advisor, youâll get the opportunity to work with a dynamic and forward-thinking team, supported by managers that will help your career growth.
The role will ensure youâre a pivotal part of our International Customer Service Team that helps manage  customer experience. You will need to show quick learning ability and a high level of adaptability to different products and be able to adjust to varying communication channels (such as Live chat, email, etc.).
A working pattern suited for you!
This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern office. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together in an office environment is essential for keeping us mission aligned.
What youâll be doing:
Reporting directly to the Team Leader, a Customer Support Advisor will:
- Respond promptly and effectively to incoming or outgoing communication to player contacts and exhibiting high levels of attention to detail (chats, emails etc.).
- Ensure that more complex customer issues are followed up and resolved in a timely manner.
- Proactively develop customer relationships by maintaining contact at an appropriate level.
- Escalate recurring customer issues to Team Leader/ SMEs and relevant internal department where applicable.
- Contribute to the ongoing development and improvement of the customer experience.
- The above list of job duties is not exclusive or exhaustive and the role holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the role.
Who we are looking for:
Your experience:
- Excellent communication skills English â both written and oral
- 1- 2 years Customer service experience, ideally in a multi-channel contact center environment dealing with high amounts of contacts.
- Experience of using Microsoft Word, Excel and the Internet and good general keyboard skills
- Show initiative, suggesting ways to improve the customer experience.
- Flexible approach to working in a dynamic and often hectic environment.
- High level of customer service orientation, with a proven ability to see problems through to their resolution.
Desired skills:
- Foreign Language knowledge would be a bonus.
- A passion for gaming products and applicable expertise.
- Shows initiative, suggesting ways to improve the customer experience.
Required skills:
- A proven team player with a âcan doâ attitude.
- Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
Lead Data Scientist
This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. Our modern office space is equipped with working and leisure areas, meeting rooms and sufficient space suitable for workshops and training sessions for larger groups. We regularly host social and well-being events. With in-house snacks, meal, fruit and drinks, (with in-house Free meal to all employees), office has stylish art and photography crafted to convey the energy and excitement of a gaming experience, our office in  Hyderabad, India  is perfect for our growing community of employees.
What you will do:
Across areas such as Sports Betting, Gaming, and other products, you will lead the development of advanced machine learning solutions bringing to bear our vast data assets.
You will have the opportunity to develop advanced ML Engineering solution to streamline AI solutions, deploying a variety of algorithms in production and set ML-Ops standard together with the Data Scientists.
You will work with diverse teams to become an architect of innovation with AI, driving the companyâs strategic edge by transforming raw data into actionable insights in this dynamic and thrilling environment.
What you will need :
- A Masterâs degree qualified in a STEM subject along with more than 8 years of experience as a Data Scientist or ML Engineer.
- Previous experience in leading a team of ML Engineers and Data Scientists
- An understanding that a team is greater than the sum of its parts and embraces winning together.
- Ability to work with minimal supervision.
- Proficiency in Python programming language and a deep understanding of statistical and machine learning techniques.
- Experience manipulating large datasets using SQL and Pyspark.
- Experience with âBig Dataâ platforms (Google Cloud, Amazon Web Services, Azure, Oracle Cloud) and engines (Apache Hadoop, Apache Kafka, Apache Spark)
- Experience delivering several production grade machine learning products in an academic or corporate environment is crucial.
- Hands-on experience in ML Techniques, such as tree-based learners, deep learning (e.g. CNNs, RNNs, GNNs & Transformers), reinforcement learning and/or unsupervised methods.
- Exposure to cloud-based machine learning solutions
- Ability to Manage ML-Ops lifecycle (deploy-monitor-maintain-evolve)
- Knowledge of ML-Ops/DevOps technology (Docker, Kubernetes, CI/CD pipelineâŠ)
- Excellent abilities to tell a story through data and explain technical concepts to partners.
Highly desirable skills:
- Experience in development LLM-based applications and LLM-Ops, leveraging them to tackle business problems is desirable.
- Exposure to Oracle Cloud Infrastructure.
- Publications on international journal is a big plus
It is ok if you do not think you tick every box on this list! We love people who want to challenge themselves and are passionate about what they do. If you believe you can contribute in some areas and are eager to learn, we encourage you to apply!!
Why choose us:
Aside from a generous base salary, we have a phenomenal benefits and rewards program that is designed to encourage personal and career development.
This package includes:
- Discretionary annual performance bonus
- 30 days paid leave
- Health Insurance for you and your partner, children, and parents or parents-in-law (up to 5 dependents)
- A personal interest allowance to let you learn something new or pursue a hobby
- Looking to extend your family? You will receive a cash gift of 34,000 INR for your new addition whilst working for us
- 26 weeks primary carer leave, and 4 weeks secondary carer leave
- External learning support of up to ÂŁ1,000 or equivalent in local currency, dedicated 4 learning âPower Hoursâ every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career.
