Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world — together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers’ businesses thrive today and into the new era of electrification.

Responsibilities

What you’ll do…

• Provide account support to identify solutions for customers with payment delinquencies.
• Perform skip-tracing and collection duties to determine customer contact information and make account payments current.
• Navigate through a variety of system applications while speaking with customers directly.
• Display strong communication, analytical, and problem-solving skills to find solutions to bring accounts current. Remain empathetic and emotionally resilient at all times when determining the best solution for the customer and Ford Pro FinSimple.
• Maintain a professional demeanor at all times (i.e., attendance, promptness, focus on job and tasks, always working and contributing) Identify issues and risks to the Company and keep Management informed.
• Support the sales organization as required to complement business activities.
• Support a culture which is driven by a sales mindset in order to grow commercial market share as well as maintain a high level of dealer and customer service.
• Maintaining brand awareness.
• Active involvement in action plans for meeting and exceeding Net Promoter Score (NPS) goals for customer, commercial customer, and dealer customer experiences (CX, CCX, DX, JD Power).
• Supporting inclusion and diversity initiatives by understanding, respecting and valuing the differences that define employees as unique individuals.
• Show team spirit by respecting the needs of others, offering to help, and having flexibility by joining in team efforts to work during our busiest times (near the holidays, etc.)
• Welcome positive coaching and learning opportunities to improve your skills.
• Adhere to PII procedures and processes to safeguard customer information. Ensure compliance with all applicable policies, procedures and guidelines in order to achieve a “Compliant” rating on all reviews and audits. Keep management informed. Be aware of and adhere to all process changes when introduced.

Qualifications

You’ll have…

• Proficient PC and typing skills, i.e. Excel and Word
• Must be comfortable with technology and leaning into change, as ongoing technology and process improvements are planned
• Must be available to work a flexible schedule Monday-Friday which will include some evenings, and holidays.
• Able to work a 40-hour work week plus limited overtime
• Basic understanding of credit, financial analysis, sales, collections, and relationship management
• Strong time management and follow-up skills.
• Proficient technical skills with Ford Credit Business Applications, including knowledge of Microsoft Office applications.
• Demonstrated business acumen and problem-solving skills.
• Sales and negotiation skills
• Ability to perform multiple tasks simultaneously, while maintaining a high level of organization and time management.
• Analytical and decision-making skills, independently identifying and implementing solutions to problems and overcoming challenges.
• Interpersonal skills, including the ability to quickly adapt communication style and approach as appropriate.
• Ford Pro FinSimple Originations services all Market Areas and time zones in the United States.
• Applicants need to be willing to fulfill employment obligations in a work-from-home environment and have reliable, high-speed internet connectivity and a quiet space (minimal distractions or interruptions) from which to work at home.

Even better, you may have…

• Bilingual skills (Spanish)
• Strong analytical skills

You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

Administrative Assistant

In this position…

The Administrative Assistant, Finance, role will work in a fast-paced work environment in Dearborn, Michigan. This role requires an individual who is resilient, flexible and maintains a positive attitude when changes arise. We are seeking someone who is professional, courteous, and has a high standard for integrity and discretion while handling highly confidential business and personal information. This individual should be self-motivated, proactive, and conscientious, and demonstrate excellent time and data management skills to coordinate calendars, and email activity, and prioritize daily work for themselves and the executives they support. They should be able to work autonomously, problem-solve independently, and effectively build relationships and collaborate across global teams to deliver quality results.

Responsibilities

What you’ll do…

• Acts as a representative for multiple executives with key stakeholders, providing a courteous, helpful, and efficient interaction.
• Manages calendars and correspondence; resolves scheduling conflicts in a timely manner and proactively prioritizes and keeps executives informed of changes.
• Optimizes travel arrangements based on travel needs and preferences, managing complex itineraries and completing related expense reports.
• Assists with preparing for meetings, including preparing materials, obtaining materials in advance, distributing materials, and keeping executives on schedule.
• Screens incoming calls and responds to emails as needed.
• Assists with coordinating and managing meetings and events such as staff meetings, all-hands meetings, off-sites, team gatherings, etc.
• Sorts, screens, and distributes incoming and outgoing mail.
• Prepares, updates, and organizes information for reports, correspondence, presentations, budgets, etc. Edits documents for accuracy, format, and arrangement of material.
• Assists with special projects as needed.

Qualifications

You’ll have…

• High school diploma or GED.
• 3+ years of experience as an executive assistant or project manager.
• 3+ years of Microsoft software experience (e.g., Outlook, SharePoint, OneDrive, PowerPoint, Word, and Excel).

Even better, you may have…

• Previous experience as an executive assistant in a large global, matrixed organization.
• Excellent writing, editing, and proofreading skills.
• Detail-oriented, organized, and excellent time management skills.
• Ability to adapt daily in a high-paced work environment and maintain a positive attitude.
• Displays a high degree of integrity and maintains confidentiality of sensitive information.
• Problem solves independently and autonomously.
• Ability to work collaboratively within a team environment, in an open-concept office area.
• Comfortable interacting with all levels of the organization.
• Ability to plan, prioritize, and support multiple assignments simultaneously.

You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 5.

For more information on salary and benefits, click here: 2024 New Hire benefits

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Student Worker Program – Junior Global Supply Chain Manager

Responsibilities

This is a 6 month program

The Advanced EV Development Junior Global Supply Chain Manager will craft our world class supply chain efforts. This GSM will be responsible for developing and executing global sourcing strategies for critical part area spend, development of world class costing tools, lead negotiation and supply chain strategy creation for the entire end to end supply chain . Additionally, you’ll be building in supply chain risk reduction actions and designing the supply chain to ensure compliance to evolving global trade and tariff requirements.

• Develop first principles should cost tools together with engineering to provide grounds up physics based minimum system or part cost
• The should cost tool you create will be used as a design input and significant lever in obtaining superior commercial outcomes versus the competition.
• Drive internal make vs buys studies with internal advanced manufacturing groups to ensure optimum outcomes
• Understand schedule timing in great detail to enable the creation of creative commercial agreements that will help meet Ford’s commercial and cost requirements for the project
• Own RFI and RFQ’s ensuring agreements, NDA, Terms and Conditions, etc. are completed on time and meet or exceed program requirements.
• Identify and develop key commercial partnerships throughout all necessary levels of the supply chain. The partnerships should allow Ford to enjoy cost leadership, supply in times of raw material scarcity, geopolitical events risk mitigation , etc.
• Foster a collaborative costing culture both internally with Engineering and externally with supplier partners. All stake holders should be supportive of the process and co-own delivery of cost outcomes.
• Grow to obtain an expert knowledge of leading vendors and leading cost competitive supply chains while monitoring global trends and technology roadmaps.
• Be prepared to expand your approach and knowledge base to learn new commodities

Qualifications

What you’ll be able to do:

• Develop first principles should cost tools together with engineering to provide grounds up physics based minimum system or part cost
• The should cost tool you create will be used as a design input and significant lever in obtaining superior commercial outcomes versus the competition.
• Drive internal make vs buys studies with internal advanced manufacturing groups to ensure optimum outcomes
• Understand schedule timing in great detail to enable the creation of creative commercial agreements that will help meet Ford’s commercial and cost requirements for the project
• Own RFI and RFQ’s ensuring agreements, NDA, Terms and Conditions, etc. are completed on time and meet or exceed program requirements.
• Identify and develop key commercial partnerships throughout all necessary levels of the supply chain. The partnerships should allow Ford to enjoy cost leadership, supply in times of raw material scarcity, geopolitical events risk mitigation , etc.
• Foster a collaborative costing culture both internally with Engineering and externally with supplier partners. All stake holders should be supportive of the process and co-own delivery of cost outcomes.
• Grow to obtain an expert knowledge of leading vendors and leading cost competitive supply chains while monitoring global trends and technology roadmaps.
• Be prepared to expand your approach and knowledge base to learn new commodities

Minimum requirements:

• Bachelor’s Degree in Engineering, Business, Supply Chain, or Operations Management.
• Pursuing MBA Degree
• Fundamental understanding of EV concepts and commodities.
• Experience bringing creative negotiation skills and out of the box strategy.
• Knowledge of high-volume manufacturing processes, materials and supply
• chains.
• Strong relationship management skills with suppliers

Preferred Requirements:

• Hands-on experience building and launching highly effective supply chain methodology.
• Strong written and verbal communication skills
• An eagerness to work cross-functionally in a dynamic environment where you are part of a high performing team
• A system approach to design and development with the desire and curiosity to strive for exceptional delivery execution and continuous improvement

What you’ll receive in return: As part of this exciting program, you’ll enjoy a high level of involvement with an exceptional team of industry innovators and visionaries. You’ll contribute in a meaningful way to our important, breakthrough work. And you’ll develop the skills that will give you a significant edge in your future career pursuits. If you have what it takes to help us redefine the future of mobility, we’d love to have you join us.

Candidates for positions with Ford Motor Company must be legally authorized to permanently work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.