Since its beginning, the goal of Government Employees Insurance Company (GEICO) has been to provide high-quality and affordable insurance. We pioneered selling directly to our customers. Customers like you.

Senior Customer Service Representative

Senior Customer Service Representative – Dallas, TX

Salary: $23.23-$25.81 per hour/$46,800-$52,000 annually – commensurate to experience

 

Increase your earning potential!

• $1,500 sign on bonus for those with a Personal Lines license, ask your recruiter for more details!
• $1,000 completion incentive after successfully completing training and orientation (around 6 months)
• 10% evening differential for applicable shifts
• 20% weekend differential for applicable shifts

 

When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Dallas, TX office. You’ll support our contact center and taking incoming calls from current policyholders while providing the excellent service they want and need. Service Representatives are the first point of contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk.

 

Qualifications & Skills:

• 12+ months of contact center or customer facing service experience required
• Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction
• Ability to work and grow in a fast-paced, high-volume call center environment
• Willingness to learn new skills and ability to adjust to changes quickly
• Open to feedback to support your performance and development
• Solid computer and multi-tasking skills
• Minimum of high school diploma or equivalent

 

Education/Certifications:

• An associate’s degree or higher (preferred)
• Active Personal Lines insurance license (preferred)

 

 

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance
• Paid Training and Licensures

 

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

 

 

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

 

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Staff Engineer – Finance Data Specialist

GEICO is seeking Finance Data specialists to support the build out of a Finance Data Mart/Lake by partnering with both Finance and Technology teams to redesign the way they use their technologies in managing GEICO’s business. This individual must have strong functional and technical Finance Systems background to partner with the Business ensuring effective discussions to drive the capture, transformation, and utilization of Finance data to meet Business goals.

 

The Staff Engineer, Finance Data Specialist will report to the Senior Director of Finance Technologies will provide solutions on how to build out, maintain, and support a Finance Data repository to support FP&A processing and analytics while also supporting the larger Finance organization’s need for Finance data. The Finance Data Specialist will work with multiple Finance and Technology leaders to support the build out the company’s Finance Data Mart/Lake to provide a central repository for all Financial related transactions so it can be a reconciled source of truth for processing and the source for Revenue and Expense analytics. This role is also accountable to support the delivery of technology solutions that will support FP&A Planning/Budgeting, financial reporting, Revenue/Expense Analytics, and the build out of the Finance Data Mart to become a reconciled source to allow the GL to become a “thin” ledger.

The ideal candidate has deep Finance Systems experience across multiple companies, a background in ERP and Finance/Data Warehouse from both technical and functional aspects and has supported the deployment of best practices leveraging their broad knowledge of various ERPs (e.g. Oracle; Workday; SAP or PeopleSoft). Prior Financial Services Industry experience is needed to be considered.

 

Position Responsibilities

As a Staff Engineer, Finance Data Specialist supporting Finance functions you will:

• Leverage your strong Functional and Technical systems expertise to drive towards the right solution to support the department and GEICO’s current and future needs
• Engage in cross-functional collaboration throughout the entire software lifecycle

• Support design sessions with peers to ensure systems are well designed, efficient, and meet Business expectations
• Collaborate with Finance Leaders within the FP&A, Controllers, Financial Reporting, and Finance QA & Systems team along with the Data Engineering and Finance Technology leaders to ensure organizational goals are met
• Have a deep understanding of a few Finance functions to support the establishment of a vision and technology roadmap to build out a Finance Data Lake
• Have a good understanding of finance data lake/mart with Data processing/data transformation using ETL/ELT tools such as Informatica, DBT, etc.
• Experience with designing, developing, implementing, and maintaining solutions for data ingestion and transformation projects
• Experience working with cloud data solutions (Delta Lake, Iceberg, Hudi, Snowflake, Redshift or equivalent)
• Support the development of a roadmap and then work towards implementing Revenue and Expense Analytical solutions
• Support and try to influence customers and stakeholders, and work through divergent expectations
• Support the implementation of a strong control and governance framework and maintain it for SOX and Audit reviews
• Support Business and Technology discussions at various levels to ensure alignment towards long term goals of Finance and Technology
• Analyze and translate business and functional specifications and change requests into technical specifications
• Share best practices and improve processes within and across teams

 

Qualifications

• 15+ years of Finance Systems experience with industry leading ERP solutions (e.g. implementing and supporting Oracle; Workday; SAP or PeopleSoft)
• 3+ years of experience in implementing and supporting FP&A applications (Preferred)
• 3+ years working with or supporting a Finance Data Lake/Warehouse/Mart along with various Financial Reporting tools

 

Preferred Qualifications

• Good understanding of Dimensional Data Modeling
• Strong working knowledge of Data processing/data transformation using ETL/ELT tools such as Informatica, DBT, etc.
• Strong working knowledge of SQL and the ability to write, debug and optimize SQL queries and ETL jobs
• Experience working with Financials via the major vendors (e.g. PeopleSoft; Oracle EBS; Oracle Cloud; Workday; or SAP)
• Finance domain expertise to be able to work with senior Finance leaders to interpret their process and functional needs into system solutions
• Good understanding of FP&A Budgeting, Planning, and forecasting processes
• Experience in implementing or supporting Revenue or Expense analytical solutions via tools such as Power BI, Tableau, etc.
• Good understanding of accounting process and reporting expectations to partner with Finance teams

• Ability to communicate and work directly with users across Technology and Finance
• Sound understanding of project management techniques, methodologies, and best practices
• Strong problem-solving abilities
• Ability to excel in a fast-paced environment
• Knowledge and experience with the software development life cycle
• Ability to work independently and in a team-oriented collaborative environment

 

Education

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Administration, or equivalent education or work experience

 

Annual Salary

$115,000.00 – $230,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Senior Engineer – Java AI/ML (REMOTE)

Our Senior Java Engineer is a key member of the engineering staff working across the organization to provide a friction-less experience to our customers and maintain the highest standards of protection and availability. Our team thrives and succeeds in delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.  

 

Position Responsibilities 

​​As a Senior Java Engineer, you will:

• ​Scope, design, and build scalable, resilient distributed systems
• ​Build product definition and leverage your technical skills to drive towards the right solution.
• Engage in cross-functional collaboration throughout the entire software lifecycle
• Working in a team environment utilizing AI and ML to streamline the operations of the contact center
• ​Lead in design sessions and code reviews with peers to elevate the quality of engineering across the organization
• ​Define, create, and support reusable application components/patterns from a business and technology perspective
• ​Utilize developer tooling and a variety of Azure tools and services across the software development life cycle (task management, source code, building, deployment, operations, real-time communication) to perform advanced-level Java application design, implementation, and maintenance activities under minimal direction
• ​Mentor other engineers
• ​Consistently share best practices and improve processes within and across teams

 

Qualifications 

• Advanced programming experience with at least two modern languages such as Java, C++, Python or C# including object-oriented design
• Proficient with AI/ML stack and libraries; experience in shipping applied AI products
• ​Proven understanding of micro-services oriented architecture and extensible REST APIs
• Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
• Advanced understanding of DevOps Concepts and Cloud Architecture
• ​Experience with continuous delivery and infrastructure as code
• Strong problem-solving ability
• Ability to excel in a fast-paced, startup-like environment
• ​Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication)
• ​In-depth knowledge of CS data structures and algorithms

 

 Experience 

• 4+ years of Software Development within a Java framework (J2EE, web containers and Java)
• 3+ years applied AI/ML experience 
• 3+ years of experience with architecture and design 
• 3+ years of experience with AWS, GCP, Azure, or another cloud service 
• 2+ years of experience in open-source frameworks 

 

Education

• Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience

 

 

 

Annual Salary

$80,000.00 – $215,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Senior Manager of Financial Data and Analytics

GEICO is seeking an experienced Senior Manager Financial Data and Analytics to lead and manage the development and implementation of our Finance Data Analytics platform. This role requires an individual with a blend of deep expertise in financial systems and strong experience in data technologies. The ideal candidate will be responsible for driving the design, integration, consolidation and normalization of financial data from disparate systems that enables improved data-driven decision making, actionable insights that is accessible to all stakeholders.

 

The Finance Systems Leader for Financial data and analytics is an engineering leader who works with the business and engineering staff to innovate and build the financial analytics solution to support large data sets and complex actuarial models. This role reports to the Sr Director, Finance Planning Systems and will be vital to driving the evolution of financial reporting and analytics capabilities. The successful candidate will lead and build a high performing technical team and be responsible for the development and delivery of financial data applications and analytics.

 

Position Responsibilities

 

As the Senior Manager of Financial data and Analytics supporting the Finance functions you will:

• Lead the design, build and optimization of the finance data warehouse, with a focus on structuring financial data for advanced analysis and insights.
• Collaborate with cross-functional teams (Finance, Tech, Business Intelligence, etc.) to build and maintain finance data models, dashboards, and reports that meet business and reporting needs.
• Guide the development of self-service analytics tools and dashboards, empowering business units to generate insights independently.
• Drive the development of advanced analytical capabilities such as predictive modeling, trend analysis, AI and financial forecasting.
• Leverage finance system knowledge to ensure seamless integration of financial data from ERP systems, sub-ledgers and other enterprise sources.
• Collaborate with FP&A, Pricing and other Finance teams to champion a culture of data-driven decision making by providing education, support and tools.
• Establish and enforce strong data governance standards to ensure high-quality, consistent, accurate and secure financial data.
• Develop and deploy advanced financial reporting and analytics tools, enabling senior leadership to make informed decisions

• Manage a team of data engineers providing mentorship, guidance and support for career development.
• Facilitate Business and Technology discussions at various leadership levels to build technology roadmaps to ensure alignment towards long term finance objectives.
• Share your passion for staying on top of tech/industry trends, experimenting with, and learning recent technologies, participating in internal and external technology communities, and mentoring other members of the engineering community.

• Consistently share best practices and improve processes within and across teams.

 

Qualifications

• 20+ years of Technology Systems experience
• 15+ years of management or lead experience in guiding Technology teams
• 5+ years experience in financial analytics, financial data analytics or financial planning and analysis technologies
• Experience working with or managing a Finance Data Warehouse / Lake is preferred
• Strong background in financial modeling, analytics and reporting tools (e.g. PowerBI, Tableau, SQL, Excel).
• 5+ years of experience with ERP systems (Oracle, Workday, SAP, PeopleSoft) and FP&A systems (Oracle EPM, TM1/Cognos) is highly desirable.
• Familiarity with data governance frameworks, especially in the context of financial data.
• Experience in driving the adoption of financial analytics tools and dashboards across different teams and levels of the organization.
• Understanding of Accounting process; Controls; Security; and SOX to partner with senior Finance Leaders
• Ability to translate complex financial data into meaningful insights and actionable recommendations for business leaders.
• Knowledge of advanced analytics techniques, such as financial forecasting, predictive analytics or machine learning is a plus
• Experience with developing systems that are scalable, resilient, and highly available
• Ability to communicate and work directly with business leaders across Technology and Finance
• Solid understanding of project management techniques, methodologies, and best practices.

• Strong problem-solving abilities
• Ability to excel in a fast-paced environment
• Knowledge and experience with the software development life cycle (task management, source code, building, deployment, operations, real-time communication)
• Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution.
• Ability to work independently and in a team-oriented collaborative environment

 

Education

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent education or work experience

 

Annual Salary

$150,000.00 – $300,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.