The historical time line of GE’s notable innovations, beginning with Edison’s work prior to the company’s official establishment, and following GE’s incorporation in 1892, includes: The incandescent light bulb (1879) The nation’s first commercial power station (1882) The giant electric locomotive (1893)

Field Service Engineer 1 – Northern VA and DC – MRI

Job Description Summary

The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

 

 

 

Job Description

Responsibilities :

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

 

Qualifications:

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• The successful applicant must comply with GEHC’s standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Territory Manager Urology General Surgery (Long Island, NY)

Job Description Summary

As the Territory Manager for Urology & General Surgery (UroGS), you will be responsible for developing and executing a strategic, result oriented sales plan for BK’s intra-operative ultrasound products and services. You will be responsible for managing existing accounts in UroGS and approaching your accounts methodically, building an action plan & sales pipeline based on deep intelligence gathered at accounts, accurate knowledge of capital budgeting cycles and a consultative sales approach.

Job Description

Roles and Responsibilities

• Develop in depth knowledge of all accounts/hospitals, customer groups, economic drivers, payers and providers mix in own sales territory.  Use procedural data to help guide which accounts/hospitals are driving strong UroGS programs and surgical procedures.
• Work diligently to achieve annual, quarterly, and monthly sales targets by maintaining an accurate CRM sales funnel with detailed account information.
• Provide Regional Sales Manager with weekly, monthly, and quarterly forecasts that include rolling 6–12 month outlook.
• Ensure consistent compliance with own CRM data, focusing on sales opportunities (correct and timely staging, estimated order dates and budget amount), quoting, forecasting, win/loss analysis, competitive systems information and updated customer contacts.
• Develop and execute action plans to drive product and service sales.  Prospect new accounts and manage existing customers with positioning of upgrades or additional UroGS products or solutions.  Generate proposals, prepare sales quotations, plan customer meetings, and perform product demonstrations to show case capabilities of ultrasound product’s capabilities.
• Provide analysis to continuously develop sales territory.  Communicate gathered market intelligence, including pricing trends and competitive information, field concerns, issues, and customer requirements, through the right company channels.
• Establish long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs.  Maintain positive and productive after-sale relationships to enable you to upsell products and services.

• Proactively identify issues at customer sites and find resources needed to resolve them. Always leading from the front and delivering a customer experience consistent with BK Medical brand and values.
• Prepare report(s) at manager’s request summarizing monthly sales results achieved, contacts made, hospitals visited, and new opportunities started with emphasis both on existing and competitive accounts.
• Transport and track inventory of company sales demo equipment.
• When requested, participate in a variety of sales training and planning meetings to learn about new products and marketing promotions.

Required Qualifications

• A bachelor’s degree or equivalent and 3-5 years or more of related experience selling capital equipment/intra-operative imaging devices and/or adjacent technologies.
• Experience selling medical devices in an operating room, Urology, Urological Oncology, Surgical Oncology, HPB Surgery, and General Surgery or related setting. Previous healthcare ultrasound sales experience and selling to managed care / hospital organizations preferred.
• Ability to energize, develop, and build rapport at all levels within an organization. Demonstrated ability to analyze customer data and develop financially sound sales offers.  Proven executive relationship building skills in a hospital/healthcare environment.
• Experience interfacing with both internal team members and external customers as a part of a solution-based sales process.  Strong communication and clear-thinking skills with the ability to synthesize complex issues into simple messages.

• Excellent oral presentation skills and the ability to think quickly to apply facts in analyzing a problem and explaining that answer to a variety of groups (OR staff, physicians, biomed, C-level).
• Strong written and verbal communication and interpersonal skills. Prefers direct and honest communication with superiors, peers, and direct reports.
• Outstanding organizational, problem solving, and multi-tasking skills.
• High-level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy.
• Self-motivated, proactive, and able to work with minimal supervision.
• Clean driving record to drive and maintain company issued vehicle.
• Travel up to 75% of the time.
• ** Long Island is location, must reside in Long Island area**

Chief Marketing & Strategy Officer (CMSO)– Ultrasound International

Job Description

Role Summary/Purpose

The CMSO Ultrasound International is responsible for identifying, setting & activating marketing strategies & programs to deliver profitable growth for the ULS portfolio across all INTERNATIONAL zones and SubSegments. Enhancing the one GE Healthcare positioning, being a growth engine for the business by driving accurate market forecasting, opportunity sizing and marketing programs are essential focus points of this role. This is a pivotal role within the Ultrasound leadership team and the INTERNATIONAL Marketing & Strategy leadership team, requiring a mature and senior profile with strong leadership and influencing skills, clear thinking, collaborative nature and an ability to solve multi-dimensional problems. This position reports to the GM Ultrasound INTERNATIONAL and is dotted line to the INTERNATIONAL Chief Strategy & Marketing Officer.

 

Essential Responsibilities

• Coordinate the Ultrasound strategic planning processes (i.e. Long term strategic planning, Budget review, Market forecasting, worldwide product planning), in close collaboration with the Head of Strategy INTERNATIONAL & the Modality GMs, to grow profitably the business in INTERNATIONAL. Drive and monitor execution of the marketing plan, ensuring activation of the identified strategic actions on INTERNATIONAL level and in the Zones.
• Identify short and long term market, clinical, customer and competitive trends that will influence the marketing strategy for GE HealthCare and provide guidance & prioritization on how to prepare for / pre-empt trends in order to define the strategy for accelerated business growth, go to market strategy enhancement, business model innovation and new solution development and introduction.
• Supports the long-term strategy development process and customer trends within the International region that may impact Go-To-Market (GTM) strategies; align GTM strategies and provide guidance to Value Delivery on how to prepare for / pre-empt trends through commercial approach.
• Foster use of analytics to take informed decisions and ensure deep understanding of market sizing, drivers and forecasts across the modalities and local markets.
• Define the Ultrasound integrated marketing plan, including new products introduction, KOL engagement, marketing campaigns, events, differentiation through clinical education, etc… ensuring the alignment of planning and execution across modalities and GE Healthcare Marketing Leaders in the Zones. Ensure the allocation of resources (i.e. marketing budget) according to the best Return on Investment across the portfolio and monitor it on a regular basis to ensure adherence with the target and correct execution
• Owner of market estimate and point of contact with Global ULS org.
• Work closely with the Ultrasound INTERNATIONAL MarCom Team to adapt and localize content for INTERNATIONAL market-specific customers to grow funnel
• Drive, in partnership with the INTERNATIONAL Digital Marketing Transformation Lead and the Zones, the Marketing funnel management for greater Market Visibility and Business Opportunities. Drive the INTERNATIONAL Lead Management Process to capture leads and opportunities and score/nurture them in an automated way for all customer touchpoints and channels in place.
• Work closely with the Digital Marketing Performance Manager AVS (Omnichannel) to accelerate deployment across all Zones.

• Contribute to the preparation and support in driving the Ultrasound operating mechanisms, to ensure appropriate management of financial and operational KPIs. Support the GM in the Global and INTERNATIONAL operating mechanisms (i.e. ROR, SOR).
• Collaborate with the Global and INTERNATIONAL marketing teams to develop the value proposition in line with the product positioning; equip the commercial team with collaterals and marcom materials in structured and organized tools.
• Collaborate with sales teams on Demand Generation to drive Sales growth in new and innovative commercial opportunities, particularly in Digital Channels.
• Define content / agenda and event management for the INTERNATIONAL Ultrasound commercial new hires onboarding trainings (2x per year)
• Represent Ultrasound Marketing in global cross-regional initiatives (i.e. HK, Kaizen events).
• Act as a lean advocate, supporting the Ultrasound organization in enhancing the use of lean methodology in the management of the business.

 

Qualifications / Requirements

• Bachelor’s Degree in Marketing, Business Administration, Engineering, or equivalent
• 15+ years experience in business management, sales / marketing / Healthcare product/industry acumen; 5+ years of successful senior level sales management and general management experience; strong analytical rigor and process skills as well as business acumen: financial, organizational, compliance, negotiation, problem solving and influencing skills
• Significant leadership experience in leading direct and indirect teams; proven ability to collaborate,  motivate, and work well with diverse, cross-functional teams and to influence and drive change in an International matrix organization.
• Demonstrated ability to drive a business within the context and in partnership within a larger organization to the benefit of the overall company
• Problem solver, self-starter, able to deliver high quality products also with tight deadlines; demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve customer and organizational goals.
• Lean mindset; demonstrated ability to drive & execute results through rigorous operating mechanisms in GE environment, often working across partner functions and other business organizations
• Proven strategic vision and ability to think globally and innovatively about the business and
  portfolio
• Customer-centric mindset, able to translate customer issues/needs into profitable business
  solutions
• Excellent oral and written communications skill
• Fluent in English

Advance Field Service Engineer

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers’ site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

 

 

 

 

Job Description

Roles and Responsibilities

• Degreed engineers. All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site. Includes onsite machining, NDT, blading, winding, critical welding, generator diagnostics. Able to make Engineering decisions.
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

 

Required Qualifications

• For roles outside of the USA- This role requires basic experience in the Services & Field Services. Knowledge level is comparable to a Bachelor’s degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA – Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

 

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

Digital Project & Customer Success Leader EAGM

Job Description

Roles and Responsibilities

• Project Leadership & Delivery

Lead end-to-end project management for Imaging Digital Solution (IDS) implementations, upgrades, and integrations, ensuring on-time, on-budget, and high-quality delivery.

Coordinate deployment of IDS including DoseWatch, Dose Analytics, and Imaging 360.

• Stakeholder Engagement

Serve as the primary point of contact for customers, clinical teams, IT departments, and vendors throughout the project lifecycle.

Build trusted relationships with key stakeholders to ensure alignment and satisfaction.

• Customer Success & Growth

Drive customer onboarding and enablement to ensure successful adoption of digital solutions.

Maintain strong relationships with Key Opinion Leaders (KOLs) to promote solution advocacy and clinical impact.

Monitor customer health metrics and proactively address issues to ensure satisfaction and retention.

Identify and execute upselling and cross-selling opportunities in collaboration with sales teams.

Manage renewals and support expansion strategies to grow account value and customer lifetime.

Advocate for customer needs internally and ensure feedback is incorporated into product and service improvements.

• Risk & Issue Management

Identify project risks and issues early, develop mitigation strategies, and escalate when necessary.

• Documentation & Reporting

Maintain detailed project documentation, timelines, and status reports. Provide regular updates to leadership and stakeholders.

• Compliance & Quality

Ensure all projects comply with healthcare regulations in the region, cybersecurity standards, and internal quality processes.

• Continuous Improvement

Capture lessons learned and contribute to the development of best practices and process improvements.

Analyse customer feedback and usage data to improve service delivery and customer experience.

Required Qualifications

• Bachelor’s degree in engineering, Healthcare IT, Computer Science, Radiologic Technologist, or related field (Master’s preferred).
• 5+ years of experience in project management, preferably in healthcare imaging or digital health.
• Experience in customer success, account management, or post-sales support in a healthcare or SaaS environment.
• Strong understanding of imaging modalities (CT, MR, X-ray), PACS/RIS, HL7/DICOM standards, and cloud-based solutions.
• PMP, PRINCE2, or Agile certification is a plus.
• Excellent communication, leadership, and organizational skills.
• Ability to manage multiple projects in a fast-paced, customer-facing environment.
• Arabic and English Speaking & Writing.