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General Motors Company is an American multinational automotive manufacturing company headquartered in Detroit, Michigan, United States. The company is most known for owning and manufacturing four automobile brands: Chevrolet, Buick, GMC, and Cadillac.

Intern – Voice of the Customer

Job Description

Overview

Why GM Financial? 

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.  

 

At GM Financial, our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. 

 

Our Purpose: We pioneer the innovations that move and connect people to what matters 

Responsibilities

Our program offers 

  • 12 weeks of work experience (May 21 – August 8, 2025) 
  • Competitive salary 
  • Executive and peer networking opportunities 
  • Independent and team project experiences 
  • Philanthropic activities 
  • Career development 
  • Opportunity to apply for full-time career positions 

Responsibilities  

We are looking for students who are ready to take on stimulating projects and gain exposure to a variety of industrial initiatives. 

 

Voice of the Customer is an exciting role working on customer experience (CX) transformation initiatives.  This role will identify data-based insights and collaborate with internal stakeholders to pursue the most meaningful customer experiences.  Voice of the Customer is a highly impactful capability and will interact with all levels of management and business units across the global organization. 

Qualifications

Job Description 

  • Using corporate and department analytics, identify customer experience improvement opportunities 
  • Collaborate with internal stakeholders and business groups to implement improved customer experiences 
  • Perform process improvement activities, including current and future state mapping and create a plan to achieve future state 
  • Assist with customer journey mapping across business lines in which the output ties back to the GM Financial mission 
  • Collaborate on design thinking sessions with business partners to identify customer experience improvement opportunities 
  • Value Voice of the Customer program governance, including best practices as the capability expands to the global business 
  • Communicate with leaders on the progress of the Voice of the Customer capability 
  • Partner with data analytics and technology teams to build world class customer experiences 
  • Effectively identify issues critical to the business, collect information, and make sound recommendations while seeking to change the status quo 
  • Contribute to an environment where team members belong and thrive by encompassing the values of Diversity, Equity, and Inclusion 
  • Collaborate with Audit, Compliance, and Legal departments to ensure Voice of the Customer initiatives are performed in accordance with company policies and procedures 

 

Qualifications 

  • Must be a current student pursuing a bachelor’s degree or higher from an accredited college or university in Business Administration, Finance, Marketing or other related major with with at least one semester remaining upon start of the internship.
  • Must possess a minimum of a 3.0 (out of a 4-point scale) overall GPA. 
  • Junior or Senior classification preferred
  • Strong written and verbal communication skills required. This incumbent will be required to give presentations and communicate with business leaders. 
  • Strong analytical, quantitative, problem solving, and conceptual skills required
  • Ability to effectively communicate, tailoring messages for target audience 
  • Ability to build trust and collaborates with team members for a mutual goal 
  • Ability to use good analysis and judgment when solving problems or making decisions 
  • Ability to utilize Microsoft Office 365 to create efficient deliverables (PowerPoint, Excel, Word, Visio, PowerBI)  
  • Must be detail oriented and able to prioritize tasks to meet deadlines
  • Must be able to work independently or in a team setting
  • Previous internships are considered a plus

 

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. 

 

Compensation: Competitive pay  

Work Life Balance: Flexible hybrid work environment, 2-days a week in office 

GM Financial does not provide sponsorship for a work visa status for this position. 

If you are interested in any of the areas listed above, please apply here 

GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other federal, state or local protected class.

Intern – Marketing

Responsibilities

We are looking for students who are ready to take on stimulating projects and gain exposure to a variety of industry initiatives.

 

Are you a creative and confident marketer? Do you like to collaborate with fun, strategic problem solvers? Do you have a passion for solving business challenges while also putting the customer at the center of everything you do? Would you like to gain experience developing marketing campaigns from strategy to execution? Does the idea of testing trends and trying new things get your blood pumping? Then we are looking for you!

 

Our Program Offers:

  • 12 weeks of work experience (5/21/2025-8/8/2025)
  • Competitive salary
  • Executive and peer networking opportunities
  • Independent and team project experiences
  • Philanthropic activities
  • Career development
  • Opportunity to apply for full-time career positions

Qualifications

  • Must be a current student pursuing a Bachelor’s degree or higher from an accredited college or university in Marketing, Business or Communications with at least one semester remaining upon start of the internship.
  • Must possess a minimum of a 3.0 (out of a 4-point scale) overall GPA.
  • Junior or Senior classification preferred.
  • Strong written and verbal communication skills required. This incumbent will be required to give presentations and communicate with business leaders.
  • Comfortable with Microsoft Office Suite (Word, PowerPoint, Excel and Teams)
  • Must be self-motivated, detail oriented and able to prioritize tasks to meet deadlines.
  • Must be able to work independently or in a team setting.
  • Previous internships considered a preferred

 

Working Conditions:

  • Must be able to commit to work 40 hours for 12 consecutive weeks during the summer (5/21/2025-8/8/2025)
  • Must participate in all GMF-sponsored events for interns.

Sr Credit Analyst I

Responsibilities

About the role:

The Senior Credit Analyst is responsible for researching and analyzing credit risks, assessing credit history and approving or denying extension of credit to potential customers. This team member has contact with other company departments, as well as automobile dealers, and other finance and credit sources. In addition, the Senior Credit Analyst will manage relationships and negotiate with automobile dealers, administer inbound applications and phone calls, and adhere to State and Federal regulations and compliance standards.

 

In this role you will: 

  • ​Your role would be to analyze consumer credit applications and leverage higher authority levels to make appropriate risk and profit adjusted decisions to drive excellent results.
  • Relationships deliver results at GM Financial. Can you develop and strengthen dealer relationships over the phone and in person?
  • Your key to long term success is the ability to communicate effectively and hold dealers accountable to achieve set objectives by creating win-win scenarios
  • Work life balance is important at GMF. The role you are looking to take on is a blend of remote and office work.  It may include potential local travel to your assigned market

Qualifications

What makes you a dream candidate: 

 

  • Your automotive industry experience is crucial to analyzing consumer credit reports, ensuring appropriate risk, pricing, and compliance while looking to capture finance contracts from GM Financial automotive dealers
  • Develop and strengthen internal relationships within the center and overall organization contributing to our one team approach
  • Multitasking is a must as you will be responsible for managing your assigned territory, while assisting fellow team members as the need arises to ensure world class service levels
  • Collaborate with your sales counterparts both in joint dealer visits and performing telemarketing calls to reach shared objectives.
  • Draw on your strong work ethic and attention to detail to ensure all necessary documentation is in place as to maintain compliance with applicable policies and procedures
  • Ability to work under pressure and make decisions in a fast-paced environment
  • Effective oral and written communication and the ability to leverage technology are vital as you assist our performance leaders with peer coaching and development

Experience

 

  • High School Diploma or equivalent required
  • 2-3 years ​of underwriting/sales in the automotive industry preferred

Simulator Operator – Motorsports

Job Description

Onsite: This position requires an employee to be on-site on a full-time basis. This position will train on day shift but be required to move to swing shifts that could include overnights and weekends.

 

The Role

We are seeking Simulator Operators to join our growing Motorsports program. You will be responsible for operating simulator equipment and working closely with race teams to effectively use the simulator tools. Effective communication skills and attention to safety will be key as you will work with a variety of customers and partners both internal and external to GM. Interested in working in a dynamic, flexible environment? Bring your hands on experience and curious nature to help our teams perform at their best!

 

What You’ll Do

  • Facilitate operation of simulator for race teams
  • Rapid troubleshooting and issue resolution to keep sessions running efficiently
  • Work with different teams to help them effectively use simulator time in preparation for upcoming competition events
  • Maintain area workplace organization standards
  • Contribute to continuous improvement activities and participate in the problem resolution process
  • Participate in cross training initiatives for Tech Center Operations
  • Constantly improve the workspace, administration, and operations environment

 

#LI-LP2

 

 

Additional Job Description

Your Skills & Abilities (Required Qualifications)

 

  • Proficiency with Windows OS
  • Proficiency with Microsoft Office Suite
  • Solid understanding of computer-controlled hardware and instrumentation
  • Resourceful problem solver with demonstrated experience going above and beyond in an electro-mechanical work environment
  • Able to multitask in a highly flexible environment and adjust quickly to constantly evolving goals
  • Outstanding interpersonal and relationship mentorship skills to effectively collaborate with varying levels of the organization as needed
  • Must be a great teammate, be able to work a flexible schedule and have a high level of integrity
  • Able to work flexible shifts (including nights and weekends)
  • This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

 

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Associates degree in an Engineering or Technology related field
  • 2+ years of hands on, professional machining operations
  • Experience in Motorsports

 

 

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

 

 

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

 

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

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