Our range of service includes Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management. Award by the Outsourcing Center; and has been honored with various other awards from different organizations.

Customer Service Representative

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.comand on LinkedIn, X, YouTube, and Facebook.

Job Description:

The Customer Support team is the first point of contact for all our customers. We are

responsible for providing excellent customer service through identifying issues

quickly, providing effective solutions, educating the customer to reduce future

avoidable contacts, owning the customer query until resolved or escalating to the

correct team. The customer service team identifies improvement opportunities

aligned to our key objectives such as Customer Agent Impact Score (CAIS), First

Contact Resolution (FCR) & transfers.

Our customer support team is the first port of call for customers. It is vital we deliver

excellent support to ensure we remain the most trusted cryptocurrency platform.

Responsibilities:

• The Customer Support team is the first point of contact for all our customers.

• We are responsible for providing excellent customer service through identifying issues quickly, providing effective solutions, educating the customer to reduce future

avoidable contacts, owning the customer query until resolved or escalating to the

correct team.

• The customer service team identifies improvement opportunities

aligned to our key objectives such as Customer Agent Impact Score (CAIS), First

• Contact Resolution (FCR) & transfers.

• Our customer support team is the first port of call for customers. It is vital we deliver excellent support to ensure we remain the most trusted cryptocurrency platform.

Qualifications we seek in you!

Minimum Qualifications:

• Experience with different channels of support, including voice, email and messaging (at least

• 1 year of experience in one of the above)

• Strong interpersonal, analytical, and communication skills; must be fluent in the English

• language (strong oral and written English language skills)

• Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft

• Word

• Flexible and adaptable to the evolving needs of a high-growth and fast paced organization

• environment

• Detail-oriented with strong customer focus

Preferred Qualifications:

• Any Graduate degree (BA, B.Com, B.Sc, etc)

• Experience working in a FinTech/Crypto environment/company

• Strong problem-solving and decision-making abilities

• Ability to multitask, prioritize, and manage time effectively

• Familiarity with customer relationship management (CRM) systems and practices

• Interest in the crypto economy

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is $22.25 per hour. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Location-based Roles “Los Angeles, California based candidates are not eligible for this role. Richardson, TX area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

• Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.

MuleSoft Architect

In this role, lead the end-to-end architecture and design for migrating EDI integrations from OpenText to MuleSoft. Serve as the technical SME for API-led connectivity and enterprise integration patterns. Develop guidelines, API templates, coding best practices for implementation. Coordinate with Client and Partner stake holders on migration activities. Guide offshore team technically and manage the MuleSoft deliverables to client.

Responsibilities

• Define integration architecture, patterns, and roadmap using MuleSoft Anypoint Platform.
• Lead the architecture, design, and delivery of complex MuleSoft integration solutions, including EDI-based B2B integrations.
• Analyze current OpenText setup and design migration strategy to MuleSoft.
• Guide PODs across onshore and offshore in building scalable, secure, and reusable APIs.
• Establish governance, standards, and best practices for API development.
• Collaborate with EDI, AS400, JDE, and ERP teams.
• Lead architecture reviews and performance tuning.
• Conduct performance tuning, design reviews, and risk assessments.
• Coordinate with client teams for requirements, design validations, and issue resolutions.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Strong experience in EDI integrations (X12, EDIFACT).
• Proven delivery of enterprise-level architecture.
• MuleSoft Certified Integration Architect and Platform Architect.
• Experience in Anypoint Runtime Fabric or hybrid deployments.
• Excellent communication and stakeholder management skills.
• Experience coordinating with offshore development and QA teams.

Preferred Qualifications/ Skills

• Experience with legacy migrations (OpenText, Seeburger, etc.).
• Exposure to cloud-native services (AWS/Azure) and security integration.
• Familiarity with Healthcare, Retail, or Logistics industry EDI standards.
• Hands-on experience with DevOps and CI/CD in integration context.
• Familiarity with AS400, JDE, and ERP data flows.
• Exposure to partner onboarding at scale (100+ partners).

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

 

Assistant Manager Collections

In this role, The Customer Service FLMs make sure that the needs of their customers are met. FLM may be required to work at various levels, from head office to the front-end of the business and in most cases will be, finding ways to improve customer service efficiency and providing excellent customer experience, managing a team of customer service staff, handling face-to-face enquiries from customers .

The successful candidate will have a commitment to achieving excellence in service delivery management, and therefore a strong record of focus, a passion for employee development, and a keen interest in process improvement are key requirements for this role.

Responsibilities

• In charge of managing a team of customer service experts who are responsible for providing first-in-class customer experience while servicing each interaction
• Assists agents with all customer inquiries regarding products, services, policies and procedures, customer issues, and escalated situations within stated authority.
• Maintains/reviews productivity reports and provides additional training/coaching to customer service agents, to ensure performance metrics are met and assist management with concerns.
• Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, meeting / achieving targets, achieve process improvement and focus on the people development of their team.
• Identifies trends in team performance and recommends/ implements changes to constantly raise the Performance levels in the team.
• Conduct periodic 1-0-1 and Appraisals, do regular career counseling, train, and mentor resources.
• Share ideas with Management that positively influence the vision for the client by using their exposure to team’s technical or business areas, their understanding of industry trends and fraud issues impacting the banking industry.
• Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.
• Implement best-in-class processes and practices for maintaining and exceeding productivity and service level agreements.
• Ability to provide constructive feedback to his/her team members to ensure adherence to compliance and regulatory framework and help them improve their performance.
• Drive retentions through HR practices and people functions
• Meet all people management metrics: Responsible for Attrition, Time Management and other deliverables as required

Qualifications we seek in you!

Minimum Qualifications

• English Proficient – High English Level
• Experience as a Team Leader in a Banking/ Financial services customer service environment (preferably credit card businesses)
• Should have handled at least Voice in his role as a Team Leader
• Exceptional operational, managerial, analytical, and interpersonal skills.
• Strong candidates may come from a background in operations in ITES/IT companies (operational excellence expertise in the form of yellow belt/ green belt or equivalent work exp. would be desirable).
• A bachelor’s and/or relevant experience.
• Good written and verbal communication skills
• Should possess good interpersonal skills.
• Ability to negotiate over the phone during escalations.
• Should be flexible to work in rotational shifts and week offs

Preferred Qualifications/ Skills

• Experience in banking industry

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress

 

Senior Data Architect

We are seeking a dynamic and entrepreneurial Data Architect to help us drive both sales growth and delivery excellence across our client base. This is a dual-role requiring approximately 50% focus on billable client delivery and 50% on sales and business development. The ideal candidate will be hands-on in driving account growth, proactively walking client floors, understanding pain points, and identifying new opportunities to add value through data-driven solutions.

Responsibilities:

Sales and Growth (50%)

• Build strong, trust-based relationships with client stakeholders by regularly engaging on-site and walking client floors.
• Identify upsell and cross-sell opportunities within ongoing engagements by understanding evolving client needs.
• Partner with Account and Practice leaders to drive pipeline development and deal conversion.
• Lead sales pursuits from lead identification through qualification, proposal creation, and pricing.
• Contribute to new business development and expansion within existing accounts through solutioning and executive-level engagement.

Delivery and Solutioning (50%)

• Ensure high-quality delivery across data engineering and architecture projects.
• Own solution design and delivery oversight to align with client objectives and industry best practices.
• Develop and implement innovative, cloud-first data strategies using modern platforms like Snowflake, Databricks, Azure, AWS, or GCP.
• Act as a trusted advisor to client executives, providing thought leadership on data architecture, governance, and modernization.
• Guide internal teams on technical and strategic delivery, driving measurable outcomes and client satisfaction.

Qualifications we seek in you!

Minimum Qualifications

• Experience in consulting, preferably in business leadership
• OR, multiple years of demonstrated experience in enterprise digital and tech-enablement transformations, preferably in data engineering, data architecture & design, dataops, analytics, or data strategy.
• Proven track record in selling and delivering enterprise data engineering or architecture solutions.
• Multiple years of experience selling complex IT services/customized technology services.
• Deep expertise building and architecting enterprise solutions in Databricks, Snowflake, AWS, Azure, GCP or other modern data architecture tools

Preferred Qualifications:

• Ability to guide the customer teams on enabling them with data onboarding, fluency and literacy on Snowflake.
• Experience in sales pursuit activities (prospecting, discovery, qualification) involving data engineering, data science and Data Analytics
• Experience with modern data technology solutions like Databricks, Snowflake, Azure, AWS
• Expertise in HC Data – Payer and Provider.
• Basic understanding how data enables payers in Pre-Sales phases and Post claims phases
• Experience in driving revenue growth through data engineering solutions.

Why join Genpact?

• Be a transformation leader– Work at the cutting edge of AI, automation, and digital innovation
• Make an impact– Drive change for global enterprises and solve business challenges that matter
• Accelerate your career– Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best– Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture– Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is $140,000 to $150,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors, which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Work-from-Anywhere Roles– “Los Angeles, California-based candidates are not eligible for this role”