GlobalLogic is a digital services company providing software development services. It is a subsidiary of Hitachi. GlobalLogic has corporate headquarters in San Jose, California.
Account Manager
About the job
Description:
We offer:
- Interesting and challenging work in a large and dynamically developing company
- Exciting projects involving the newest technologies
- Professional development opportunities
- Excellent compensation and benefits package, performance bonus program
- Modern and comfortable office facilities
Requirements:
- Proven working experience as operations manager responsible for Service Delivery Management and Project Management
- Adequate knowledge of organisational effectiveness and operations management
- A demonstrated commitment to high professional ethical standards in a diverse workplace
- Excels at operating in an fast pace, community environment
- Open to direction and Collaborative work style and commitment to get the job done
- Ability to challenge and debate issues of importance to the organization
- Ability to look at situations from several points of view
- Persuasive with details and facts
- Delegate responsibilities effectively
- High comfort level working in a diverse environment
- Ability to effectively communicate with all levels of the organisation
- Leadership and organisational skills
- Excellent computer skills and proficient in Google Sheets, Google doc, Excel, Word
- Excellent communication skills both verbal and written
- Excellent interpersonal skills and a collaborative management style
- Lean Six Sigma Certification would be a plus
Job Responsibilities:
- Responsible for Client Relationship Management, Quality and Service Level Assurance of the process leading service delivery for onsite process with one of the worlds largest search engine client
- Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements
- Chalk out or improve operational systems, processes and best practises that guarantee organisational well-being
- Contribute towards the achievement of company’s strategic and operational objectives
- Perform quality controls and monitor production KPI’s
- Recruit, train, supervise and appraise human resources
- Cater to clients’ or personnel’s concerns
Support Analyst
About the job
Description:
We support Partners for queries related to their account, their ebooks/audiobooks via chat and email.
Requirements:
- Graduate degree in any discipline
- The candidate must be flexible with 24*7 shift timing
- Excellent written and good oral communication skills
- Good interpersonal skills and decision-making capabilities
- Expertise in Google Docs Suite (Drive, Docs, SPreadsheet, Slides, etc. or MS office tools – Excel and Word
- Good analytical skills with a logical mind-set
- Strong data interpretations skills to analyze and document relevant findings.
- Must be flexible to work on Public Holidays.
- Self-directed, adaptable to changes in the work environment/rules/directions
- Professional attitude and service orientation; team player.
- Front end + real time Customer Service experience (chat/email)
- Customer Service Acumen
- Typing speed at least 30wpm
- Computation ability (basic)
- Hands on with internet
Preferences:
Only 1-2 Years of Experience in International Email and chat Support Role
Job Responsibilities:
- Manage large amount of incoming partner emails and chats per the project’s productivity and
quality SLAs
- Provide answers/resolution to partner queries/issues through email and chat to the utmost
satisfaction of partners
- Escalate issues requiring high-level expertise to expert teams/individuals and get a resolution
for the partner
- Liaise between partners and various internal teams/individuals while working to get answers or
resolution to partner queries/issues
- Responsible for analyzing and reviewing content which might also include sexually explicit
content (text/audio).
- Work on various ad-hoc projects requiring reaching out to partners through email and review
large amounts of data/info while exceeding the quality and productivity targets
- Identify and share partner feedback with the relevant individuals/teams through appropriate
internal channels in place
- Assist team/ops management identify and analyze opportunities to optimize and develop
processes & tools for improving internal efficiency and partner experience
- Track performance status, metrics, etc of various tasks undertaken
Description:
Job Description Summary
The Relationship Management Officer position is a client-facing role requiring resource management techniques, The Relationship Management Officer will work to gather
Requirements:
- 3+ yrs. of overall experience working in Relationship Management / Resource Management
- Must Have a Master of Business Management ( At least – Tier 3 Collage)
- Assign resources to specific client engagement projects with the goal of effectively balancing resource utilization needs with planning targets, skills allocation, actual utilization, and staffing levels.
- Develops and manages the tactical and strategic resource plan for an offering or service line. Incorporates workforce planning with the overall business plan.
- Assembling teams that are qualified to perform the work and financially aligned with project budget and schedule plans.
- Coordinates plans for resource redeployment or retraining with human resources, as needed.
- Assigning available employees to projects in accordance with their skillsets, previous experience, and availability
- Monitoring day-to-day project activities and corresponding resourcing.
- C-level executives English
- Ready to Work in 24X7 Environment
- Must-Have ability to adapt to the Fast-Paced Environment
- Ability to be flexible with work hours/availability to support team members in other time zones.
Preferences:
Resource Allocation ,Resource planning & Relationship management
Job Responsibilities:
What You’ll Do
- Create a project plan and project roadmap with clear outcomes
- Overcoming resource shortages by means of resource management techniques.
- reallocating resources, assigning more staff, etc; informing senior management of any issues related to an inability to meet clients’ needs due to resourcing
- Tracking all the current and upcoming projects run in an organization
- business development activities and being able to plan resourcing accordingly
- Demonstrated track record of being proactive and creative in problem-solving.
- Strong desire and follow through to make things easier for teams we are supporting.
- Contribute to strategic planning and large-scale operational deployment.
- Works with the management team to identify the type of technical and business resources needed.
Support Engineer
Description:
Billable Hiring for Nintex
Requirements:
Bachelor’s in computer science/engineering or equivalent experience.
2+ years’ experience in a customer support role providing technical support in a SaaS organization
Microsoft certification in cloud technologies
Experience in administration of Microsoft SharePoint
Demonstrable experience in (HTML, CSS, REST, JAVA, .NET)
Knowledge of Microsoft web server and development products (i.e. Visual Studio, IIS and IIS plugins)
Experience in planning or setting up infrastructure – Active Directory, load balancing and packet capture analysis
Experience with salesforce as a user, power user or administrator
Prior experience supporting applications that integrate with Salesforce
SQL developer experience – understand stored procedure, database design
Experience with network diagnostics and troubleshooting
Job Responsibilities:
Taking ownership of the Support Tickets and customer communication
Working with required Sr. Engineer and ensuring the logical conclusion of ticket when they are unable to solve the ticket within the stipulated time
Issuing understanding and impact analysis during problem identification – Severity validation
Identifying affected components
Searching KBs, support tickets, documents for relevant solutions for the reported issue
Requesting and reviewing all required details like screenshot, all application logs, event viewer logs and Diagnostic utility result (if needed) before having a meeting with customer
Capturing self-analysis over the ticket, creating internal and external notes
Noting swarm details (using swarm template) to be filled with proper log analysis
Sharing plan of action with the customer before scheduling a meeting with customer
Completing mandatory Product/process training on time
What We Offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
