Golden Goose shoes are the result of meticulous attention to detail and unwavering commitment to craftsmanship, as guaranteed by the Made-in-Italy quality label, in keeping with the brand’s origins.

GUCCI Team Coordinator – Woodbury Commons Outlet

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission

As a Gucci Team Coordinator- Back of House (BOH), you will be responsible for providing operational support to the business by overseeing an efficient stockroom and accurate inventory. You will support management in day-to-day operations including troubleshooting operational, service, facilities, and compliance issues.

You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience. This person must possess a positive attitude, excellent communication skills and a passion for the brand.

Key Accountabilities

Operations

Execute shipping and receiving process, reporting any issues to Store Director or Team Manager – Operations and taking the necessary steps to resolve;
Ensure timely movement of merchandise as directed by Store Director or Team Manager – Operations while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;
Assist Store Director or Team Manager – Operations with identifying problems in operations process and resolve them in quickly and timely manner;
Maintain clear and accurate operations documents/procedures for reference purposes;
Submit all 8300 and tax-exempt forms as received;
Communicate all discrepancies/issues immediately to management;
Process repairs and damages on a timely basis according to company guidelines;
Assists with physical maintenance of the boutique;
Place orders as needed for all supplies for the office and store;
Ensure compliance with company standards, procedures, and security guidelines.

Inventory

Ensure an accurate and organized store inventory at all times;
Oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Team Manager – Operations.

Key Requirements

Bachelor’s Degree preferred;
Experience with technology to utilize internal retail systems and shipping software programs;
Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes;
1 year of administrative or stock experience; preferably in a luxury environment;
Strong attention to detail and ability to multitask;
Familiar in Microsoft Word and Outlook;
Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.

Key Pillars for Ways of Working

Execute the mission of the role with a Radically Client-Centric mindset;
Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
Be Relentlessly Creative and approach challenges with an innovative mindset;
Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

Builds trust-based relationships across boundaries and encourages collaboration
Adapts own style to communicate impactfully

People Enabler

Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range – New York

For individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current base salary range is $20.00 USD to $22.00 USD.

GUCCI Client Advisor – Seattle Nordstrom

Job Description

Role Mission

The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.

Key Accountabilities

Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;
Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;
Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
Maintain a neat and organized understock and stock room;
Adhere to Gucci image standards and guidelines;
Follow all company policies and procedures.

Key Requirements

Bachelor’s Degree preferred;

3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;
Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
Strong organization and follow-up skills are essential;
Accuracy and attention to detail;
Candidate should be team-focused with a desire to collaborate effectively;
Ability to work in a fast moving and dynamic environment;
High flexibility and ability to adapt to different customers;
Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.

Key Pillars for Ways of Working

Execute the mission of the role with a Radically Client-Centric mindset;
Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
Be Relentlessly Creative and approach challenges with an innovative mindset;
Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

Builds trust-based relationships across boundaries and encourages collaboration
Adapts own style to communicate impactfully

People Enabler

Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

Qualified candidates must have the proper work authorization to work in the United States

GUCCI Store Director – Saks New York

Role Mission

As a Gucci Store Director, you will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture. You will perform with high integrity in operations, loss prevention compliance, human resources management, as well as in visual merchandising presentation. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Store Director, you will represent the brand as a Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.

Key Accountabilities

Business Leader

Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability;
Analyze monthly store performance and reporting current trends to cover every aspect of the business including competitor performance;
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual mystery shop goals are met;
Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches;
Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy and partner with the appropriate internal departments for product support;
Communicate company set KPI’s and identify strategies to ensure performance standards are met;
Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment;
Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results;
Proactively follow current competitors and fashion trends, industry news and new innovations in technology.

Performance and Talent Management

Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback;
Oversee performance check in process for all store employees and establish goals;
Identify and create action plans, building development plans for all employees;
Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;
Ensure a consistent and branded onboarding experience for all new hires;
Manage the allocation of staff resources and scheduling to effectively drive sales and ensure an elevated level of customer service;
Partner with Market Director and Human Resources People Partner for all employee relations issues to ensure effective resolution.

Client Development

Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients;
Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events;
Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team;
Monitor monthly CRM database reporting to ensure the capture of meaningful customer data for the purpose of building relationships to personalize future client development opportunities.

Operations

Collaborate with Operations, Human Resources, Loss Prevention, etc. while adhering to and enforcing all company policies and procedures;
Monitor store expenses and maintain store operating budget while aiming to reduce overall cost;
Ensure timely submission of accounts payable invoices and cash disbursement polices;
Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;
Oversee the processing of daily incoming and outbound merchandise requests and shipments;
Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;
Support and maintain visual merchandising standards set by the Worldwide headquarters;
Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters;
Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures.

Key Requirements

Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry;
Bachelor’s Degree in a related field is preferred;
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
Ability to manage competing priorities in a fast-paced environment;
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
Industry awareness and strong business acumen;
Strong verbal and written communication skills and excellent organizational skills;
Passion for the Fashion Industry;
Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Key Pillars for Ways of Working

Execute the mission of the role with a Radically Client-Centric mindset;
Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
Be Relentlessly Creative and approach challenges with an innovative mindset;
Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

Actively scans the environment for new approaches, blending different ideas to
come with creative yet effective solutions

Deliver

Accountable Achiever

Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

Builds trust-based relationships across boundaries and encourages collaboration
Adapts own style to communicate impactfully

People Enabler

Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

Qualified candidates must have the proper work authorization to work in the United States.

GUCCI Team Coordinator – Sawgrass Outlet

Key Accountabilities

Operations

Execute shipping and receiving process, reporting any issues to Store Director or Team Manager – Operations and taking the necessary steps to resolve;
Ensure timely movement of merchandise as directed by Store Director or Team Manager – Operations while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;
Assist Store Director or Team Manager – Operations with identifying problems in operations process and resolve them in quickly and timely manner;
Maintain clear and accurate operations documents/procedures for reference purposes;
Submit all 8300 and tax-exempt forms as received;
Communicate all discrepancies/issues immediately to management;
Process repairs and damages on a timely basis according to company guidelines;
Assists with physical maintenance of the boutique;
Place orders as needed for all supplies for the office and store;
Ensure compliance with company standards, procedures, and security guidelines.

Inventory

Ensure an accurate and organized store inventory at all times;
Oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Team Manager – Operations.

Key Requirements

Bachelor’s Degree preferred;

Experience with technology to utilize internal retail systems and shipping software programs;
Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes;
1 year of administrative or stock experience; preferably in a luxury environment;
Strong attention to detail and ability to multitask;
Familiar in Microsoft Word and Outlook;
Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.

Key Pillars for Ways of Working

Execute the mission of the role with a Radically Client-Centric mindset;
Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
Be Relentlessly Creative and approach challenges with an innovative mindset;
Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.