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Support Configuration and Admin Specialist, gTech gUP
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in a customer-facing role, working with stakeholders and driving technical implementations or transformation programs.
Preferred qualifications:
- 2 years of experience in a technical role.
- Experience with basic web development projects (HTML) or configuration systems.
- Ability to take initiative, work independently, multi-task and complete projects on-time.
- Ability to work globally and cross-functionally exhibiting strong leadership, project management, communication, and teamwork.
- Excellent problem-solving, technical troubleshooting skills.
- Excellent technical and functional skills in a fast-changing cross-platform environment.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google’s diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
The US base salary range for this full-time position is $85,500-$125,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Responsibilities
- Own the support configuration and systems administration for a set of products through usage of a number of advanced admin tools as well as code-based rules systems.
- Collaborate with product operations support teams to develop and execute product-specific, multi-channel support strategies.
- Investigate and troubleshoot support platform and escalation channel issues.
- Ensure adherence to a quality experience through building and maintaining fidelity implementations.
- Drive improvement to the support systems through new processes, feature advocacy, and documentation.
Administrative Business Partner II
Minimum qualifications:
- 2 years of administrative experience in a high-tech or international environment working on core administrative tasks (e.g., travel management, expense reports, calendar management, facilities coordination, etc.).
Preferred qualifications:
- 3 years of administrative experience supporting executive-level management in a corporate environment, and managing small-scale projects and events from pre-planning to execution.
About the job
As an Administrative Business Partner, you’re at the heart of your team’s business operations and activities and the soul that keeps your team moving forward. You anticipate the needs of your managers and team members and help them stay focused on their projects by resolving operational and administrative issues before they arise. You move quickly with the changing environment and are up to date with the latest Google products and services. You also use that knowledge to strategically support your team’s projects. In addition to being organized and analytical, you possess the strong business judgment and communication skills needed to interact with a variety of people and job functions.
Administrative jobs at Google are staffed by organized and dependable people driven by a common company goal: to help us accomplish great things. Working behind the scenes, we make a significant impact on the people we support as well as on Google users around the world. We’re adept at leading and managing a variety of simultaneous projects, which requires the particular talent of being able to communicate effectively with all levels of the organization.
The US base salary range for this full-time position is $73,500-$108,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Responsibilities
- Schedule, maintain, and update calendar events, with some guidance. Prepare meetings for the executive or team with some guidance.
- Execute expense management activities with some guidance.
- Assess and advocate for office space needs with some guidance.
- Plan and organize internal and external programs and events and manage event logistics in collaboration with internal partners and external vendors.
- Complete travel coordination tasks with some guidance.
Solutions Consultant, Search Ecosystem
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in project management and a customer-facing role.
Preferred qualifications:
- Experience with web technologies and programming languages such as HTML, CSS, and JavaScript.
- Experience managing vendor operations, training, operational scale up, etc.
- Experience working with external partners/customers in the capacity of a technical advisor/consultants/customer engineers.
- Knowledge of XML, HTTP protocols and databases like SQL, BigQuery.
- Ability to manage multiple, time-sensitive projects with engaging priorities.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google’s diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
As a Solutions Consultant (Search Ecosystem), you will be responsible for helping with integration of our largest partners and platforms. You will collaborate with teams in Engineering, Product Management and Business Development and to leverage emerging processes for our internal or external clients/partners. From concept design, to troubleshooting with partners and scaling processes, you will manage business operations of Google’s product partnerships.
You will be able to balance business and partner needs with process constraints, develop innovative scaling solutions, and act as a partner and consultant to those you are working with. You will also be able to influence product strategy and prioritize projects and resources.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
The US base salary range for this full-time position is $106,000-$156,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Responsibilities
- Work with cross-functional stakeholders (e.g., Engineering, Product Management, Business Development, and Marketing) to onboard new partners/content creators, improve the overall on-boarding process, and support product launches.
- Provide operational expertise to scale partner support, develop partner facing content (videos and documentation) and help center articles.
- Manage strategic partners product integration and management through partner education and troubleshooting.
- Collaborate with internal stakeholders to define and prioritize new tools and product features required to improve external partner processes and performance.
- Define, establish, measure, and report on metrics to analyze the partner experience and internal efficiency, including customer service Service Level Agreements, and support volumes.
Policy Enforcement Manager, Youtube Partner Programs
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
- Ability to work non-standard, on-call rotation weekend and holiday hours.
Preferred qualifications:
- Master’s degree in relevant field.
- Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python).
- Education in, or experience with, machine learning.
- Experience in driving large, cross-functional projects.
- Excellent communication and presentation skills and the ability to influence cross-functionally at various levels.
About the job
The YouTube Partner Program engages millions of content creators — a group that’s growing quickly, and will grow even faster in the coming years. Many of these creators are responsible for “what is original” on YouTube, and are building the media companies of the future. Fast-paced, dynamic, and proactive, the Partner Development team makes sure that YouTube’s creators around the world have a great experience and achieve success on the platform.
As a Policy Enforcement Manager (PEM) dedicated to the YouTube Partner Program on YouTube’s Trust and Safety team, you will help to implement and enforce YPP policies across channels. In this role, you will work cross-functionally across Scaled Abuse, Ads Policy, Monetization, Product, and Policy Development to develop and operationalize policies that minimize brand risk to the platform and are scalable and clearly communicated to creators. You will think through the unique challenges of a broad array of policy areas (e.g., Hate, Misinformation, Adult) while developing processes and guidelines that are consistent and resilient.
This role will review graphic, controversial, and offensive video content in line with YouTube’s Community Guidelines.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
The US base salary range for this full-time position is $108,000-$158,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Responsibilities
- Demonstrate a solid understanding of how our YPP policies impact YouTube users, platform changes and new product launches.
- Manage daily content review in line with YouTube’s YPP policies. This may include exposure to graphic, controversial and sometimes offensive content.
- Liaise with Policy Development to develop new policies and iterate on existing policies and enforcement guidelines to protect against emerging threats and improve creator education.
- Manage and shape relationships with Product and Engineering teams to improve detection, launch new policies, and optimize existing workflows.
- Manage sensitive escalations end-to-end, partnering with key cross functional and executive stakeholders to drive solutions.