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Nodal Lead, Google Pay
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 4 years of experience in compliance, risk management, investigation, auditing, legal, or consulting.
Preferred qualifications:
- Experience organizing data and applying business context to improve processes or operations.
- Experience in a regulatory, compliance, or legal role.
- Experience with handling relationships with regulatory bodies, government bodies or any law enforcement agencies.
- Experience with managing a technology solution (e.g., implementation of tools and innovative processes that promote effective, efficient operations, and providing information to the compliance function and leadership).
- Ability to partner with cross-functional teams and influence other teams without direct authority.
- Ability to build relationships with the Law Enforcement Agencies.
About the job
The Google Compliance team makes sure that our business is always consistent with the current financial regulations. Comprised of multitaskers, this team balances Google’s legal and compliance requirements with the dynamic needs of our users and the values of our company. As part of this team, you proactively identify pain points and gaps in existing policy frameworks and find innovative solutions. You develop efficient compliance systems and work with teams to implement these across the organization. You are thorough in all you do and see to it that as Google pursues our next big idea, we always have our bases covered.
In this role, you will be responsible for ensuring that Google’s services stay in continuous compliance with regulations and internal policy requirements. You will have a general working knowledge of the payments landscape in India and regulatory oversight and requirements, along with expertise in managing critical external relationships with regulatory bodies and various law enforcement agencies.
You will primarily support the Principal Nodal Officer for Google Pay and directly engage, where required, with respective regulatory bodies and law enforcement agencies. You will execute and implement adherence to define processes for resolution of complaints escalated to the Nodal office and manage the overall relationship with regulatory bodies such as Banking Ombudsman. You will support the Nodal Office with any process improvement initiatives, policy discussion etc.
Responsibilities
- Ensure efficient, coordinated, and proactive management of the Nodal Office for the respective Products.
- Create processes to ensure effective closure of escalations from various law enforcement agencies across the country.
- Manage and maintain regulatory relationships with key bodies such as Banking Ombudsman and critical law enforcement agencies.
- Manage oversight, tracking and timely resolution of complaints and other escalations received by the Nodal Office.
- Ensure timely and effective compliance of Law Enforcement Agencies instructions on customer complaint handling in tune with the spirit and intent of such instructions.
Insights Specialist, Ads Solutions, gTech
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns and providing client solutions.
- Experience with SQL.
Preferred qualifications:
- Experience with basic automation techniques.
- Experience working with investigative and narrative tools such as spreadsheets, presentation-software, tableau, looker studio, etc.
- Experience in a client-facing data analytics role or in presenting data-based narratives to executive stakeholders and partners.
- Experience working with Google’s tools and datasets.
- Ability to code in an object oriented programming language (e.g., R and Python) and manage database systems and SQL workflow.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
In this role, you will find compelling insights within data and use exceptional business and communication skills to translate those insights into action to help our customers meet their business and marketing objectives. You will have technology and business expertise, use coding and SQL knowledge and ability to understand business problems to communicate effectively to Business teams. You will spend time digging into big, complex data sets and use critical thinking, problem-solving and data driven decision making.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Work with Business teams, Partners (Analytical Consultant and Measurement Leads) and gTech Ads Solutions Managers to develop compelling, integrated, research-based insights and narratives to enhance Google’s ability to promote relevant media solutions to clients.
- Develop data infrastructure and automated solutions which enable Sellers to leverage Search trends for pitching, and identify incremental business opportunities across products (e.g., Search, YouTube, Apps).
- Analyze complex datasets, convert them into strategic insights and compelling storylines in order to drive customer business objectives and enable client decisions.
- Utilize insight and measurement tools to add relevant data to customer presentations and proposals, to enable business for Google Media Solutions.
- Use communication and stakeholder Management skills to make complex data sets and concepts simple and easy to understand.
Engagement Abuse Analyst
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 1 year of experience in data management, metrics analysis, experiment design and automation.
- Experience with classification systems, ranking systems, or similar.
Preferred qualifications:
- Experience translating analytical insights into business strategies and actions.
- Experience creating opportunities to innovate, conceptualize, and complete while working with global teams.
- Experience collecting, managing, and synthesizing large data sets and information from disparate sources, statistical modeling, data mining and data analysis.
About the job
As an Engagement Abuse Analyst, you will be a key contributor to the strategy for reducing network badness on YouTube. You will balance the short-term requirements and see the big picture to make long-term recommendations accordingly. You will be exposed to graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube’s community guidelines. You will work on-call at weekends on a rotational basis as needed.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Apply advanced methods to data sets in understanding the impact of abuse to the YouTube ecosystem. Develop new workflows against known vectors of abuse.
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Learn technical concepts, systems, and deliver meaningful results using them. Communicate technical results and methods clearly.
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Maintain quality by providing feedback metrics to the Global team. Manage technological solutions for streamlining quality assurance and produce scalable training solutions to emergent workflows.
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Perform fraud and spam investigations using various data sources, identify product vulnerabilities, and drive anti-abuse experiments to prevent abuse. Work with engineers and interact cross-functionally with stakeholders to improve workflows via process improvements, automation, and anti-abuse system creation.
- Develop Machine Learning Models (e.g., using LLMs, BERT) to detect and prevent various types of abuse on YouTube. Develop Machine Learning based detection systems for different adversarial and large-scale coordinated abuse vectors
Search Specialist
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
Preferred qualifications:
- MBA or Master’s Degree in Computer Science or equivalent practical experience.
- 5 years of experience in Internet products and technologies.
- Experience in Data Analysis, interpreting complex datasets, identifying trends, and translating findings into narratives.
- Experience in Marketing Measurement and familiarity with marketing measurement techniques, including incrementality testing, media mix modeling, and attribution modeling.
- Knowledge of Search Products, the performance advertising market or online ads landscape.
- Ability to work cross-functionally with multiple teams and stakeholders with excellent relationship building, collaboration, negotiation, influencing, written and verbal business communication skills.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Advise key Google Ads clients, leveraging digital marketing and tech solutions to address business issues, collaborate as a thought partner, design media plans, and deliver complex technical solutions to achieve business goals.
- Build relationships with external advertisers to deliver business outcomes through Google Ads, supporting planning, pitching, implementation, and optimization to boost product adoption and business growth.
- Collaborate with teams to drive growth plans for clients. Develop and apply insights of market and competitive environment for vertical and sub-verticals in solutions offered.
- Serve as the customer’s Search product expert by successfully delivering consultative digital marketing solutions that address complex issues and enhance the customer’s sophistication and digital maturity.
- Advocate new product features, assist with adoption through setup and provide technical guidance for infrastructure and data integration in Google Ads.
