As a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.

 

You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.

 

Key Accountabilities

 

Team

• Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;
• Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;
• Assist in the development and growth within your team;
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.

 

Client

• Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
• Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
• Attract new clients by being a Brand Ambassador through networking within the community;
• Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.

 

Operations

• Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
• Support the daily operations of the store when management is not present;
• First point of contact should a difficult client issue arise.

 

Key Requirements

• Sales management experience in retail, luxury retail, or service-related industry preferred;
• Minimum 4+ years sales experience;
• Bachelor’s Degree in a related field is preferred;
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
• Ability to manage competing priorities in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the Fashion Industry;
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

 

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

 

Key Behaviors to Amplify What We Do

 

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

 

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

 

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

 

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

 

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

GUCCI Business Training Manager – Central

Based in Dallas, the Gucci Business Training Manager – Central will be focused on the selling ceremony and behaviors training, executing, and implementing learning strategies based on corporate directives, implementing instructor-led and eLearning training courses within the Central market. The Business Training Manager will be responsible for performing assessments to identify training needs within the region and will work with the Senior Vice President of North America Retail, Market Director, Director of Training, and regional training team to develop comprehensive solutions. This role will collaborate with various departments to measure the success of the training initiatives and determining the value to the overall brand objectives.

 

Key Accountabilities

• Support training strategies within the Central market with a focus on improving KPI’s and ensuring a consistent client experience
• Execute training activities as directed by the Senior Vice President of North America Retail and Director of Retail Training
• Facilitate monthly district training calls, contributing to content development
• Create training decks for morning briefings and activities
• Coach and train sales associates through on-the-floor observation, providing feedback, and exemplifying the luxury service experience

 

Key Requirements

• Bachelor’s Degree from an accredited four-year college or university preferred
• Minimum of five years’ experience in a formalized training position with retail stores
• Additional experience in a client-facing role at a retail setting is desirable
• Luxury retail experience is preferred
• Experience planning and managing both small and large-scale training events, with flawless follow-through and execution
• Must be able to manage and work within travel budget
• Strong technical aptitude and expertise (Excel, Word, PowerPoint, Learning Management Systems)
• Up to 30-40% travel required throughout the Central market

 

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working
• Be Relentlessly Creative and approach challenges with an innovative mindset
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors

 

Key Behaviors to Amplify What We Do

 

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

 

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

 

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

 

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

 

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

 

Accessibility

 

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.

 

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

 

Salary Range – Corporate Field Positions

 

For individuals assigned and/or hired to work in corporate field positions, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

 

A reasonable estimate of the current base salary range is $110,000 to $120,000.

GUCCI Team Manager – Troy Somerset Men’s

As the Team Manager, you will lead and inspire your team to create and deliver an unsurpassed luxury service culture in the store.

 

You will lead from the selling floor, where your most time is spent, executing the strategy, and delivering real-time coaching and feedback to achieve business and product category goals.

 

You will develop and grow the people within your team through consistently contributing to the recruitment, retention, and development of the best-in-class talents. The Team Manager will represent the brand as a Gucci Ambassador by always embodying and promoting the Gucci Values.

Client Experience

• Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitable and elevated attitude.
• Capture meaningful client data to build relationships to personalize prospect client development opportunities.
• Effectively utilize various clienteling tools to drive client loyalty and acquisition.
• Lead clienteling activities with your team and develop action plans accordingly to reach clear goals and KPIs.
• Monitor Client Advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence.
• Lead and support company-driven local events and product launches, ensuring client attendance and sales results are met.
• Lead by example on the selling floor in embracing the Gucci selling ceremony.
• Manage the client flow on the selling floor to ensure that everyone is addressed with exceptional service.
• Manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
• Model Gucci image through appropriate wardrobe and presence as per the company’s grooming guidelines.
• Develop and maintain a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.

Leading People

• Working on the selling floor, maintaining constant contact with your team, supporting, and coaching where needed, and ensuring a consistent client experience.
• Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high – behavioral observation with Training Follow-up App.
• Actively lead the annual Performance and Development Conversations activity with your direct reports ensuring quality and inspiring career conversations.
• Conduct regular and monthly performance conversations, discuss results and opportunities, and develop action plans.
• Lead engaging morning briefings using different facilitation techniques when required, delivering key business communication and daily objectives.
• Develop and lead cross-category focus, ensuring your team can and does sell all categories across all floors.
• Participate in attracting and recruiting new team members through conducting behavioral- based interviews and keeping a talent pipeline from competitive recruitment.
• Ensure effective, holistic, and timely onboarding for new joiners of your team.
• Manage and resolve employee-relations matters in partnership with the Store Directors and People Partners.
• Monitor your team’s adherence to company policies and procedures; following up when needed.

 

Sales Performance

• Monitor the performance of the assigned categories and all store KPIs and proactively propose action plans to reach the targets.
• Maximize time spent on the selling floor for motivating team members including using selling techniques effectively as a role model.
• Consistently analyze store results (KPIs, RED, people KPIs, etc.) and partner with the Store Director to provide adequate recommendations and improvement actionable plans.
• Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation, and specific category requests to grow the business.
• Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training while ensuring their awareness of market trends and competitors.
• Utilize digital platforms to support store and online product sales.
• Oversee and support tracking of all special orders through merchandising communication.

Running the House

• Collaborate with Operations, Human Resources, Loss Prevention, and other cross-functional departments while adhering to and enforcing all company policies and procedures.
• Plan and consult with the Store Director to accurately schedule FTE according to individual capabilities of team members and traffic flow to ensure appropriate coverage.
• Effectively allocate tasks/activities based on people’s abilities and delegate effectively.
• Support and maintain visual merchandising standards set by the WW headquarters.
• Maintain full organization of company assets in the back of house and front of house per the company’s stock guidelines.
• Support and execute product handling, transactions, payment processes, and general store administration.
• Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift.
• Optimize stock/inventory management ensuring monitoring and reporting of any risks.
• Ensure with the Store Director optimal and consistent adherence to all key health, safety, and security aspects.

 

Key Requirements

 

• 4+ years of sales management experience in retail, luxury retail, or service-related industry.
• A bachelor’s degree in a related field is preferred.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

 

Key Values for Ways of Working

 

Our values define who we are, what we stand for and how we act towards one another.  We consider these our commitment to develop a stronger organization:

 

We Are Inclusive

• We believe that diveristy in thought, background and skills enhances our capacity to create, collaborate and problem solve.

 

We Are Respectful

• We believe that all people are worthy and deserving of being seen and heard, using kindness as the power to transform every room we walk into.

 

We Are Responsible

• We believe that personal and professional growth thrives at the intersection of thoughtfulness and accountability.

 

We Are Trustworthy

• We believe that honesty, transparency, and integrity are the foundations for everything we do (essential to sustaining healthy, long-lasting relationships).

GUCCI Store Director – Coral Gables

As a Gucci Store Director, you will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture for Gucci Miami Design District and Gucci Miami Design District Men’s. You will perform with high integrity in operations, loss prevention compliance, human resources management, as well as in visual merchandising presentation. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Senior Director, you will represent the brand as a Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.

 

Key Accountabilities

 

Business Leader

• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability;
• Analyze monthly store performance and reporting current trends to cover every aspect of the business including competitor performance;
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual mystery shop goals are met;
• Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches;
• Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy and partner with the appropriate internal departments for product support;
• Communicate company set KPI’s and identify strategies to ensure performance standards are met;
• Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment;
• Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results;
• Proactively follow current competitors and fashion trends, industry news and new innovations in technology.

 

Performance and Talent Management

 

• Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback;
• Oversee performance check in process for all store employees and establish goals;
• Identify and create action plans, building development plans for all employees;
• Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;
• Ensure a consistent and branded onboarding experience for all new hires;
• Manage the allocation of staff resources and scheduling to effectively drive sales and ensure an elevated level of customer service;
• Partner with Market Director and Human Resources People Partner for all employee relations issues to ensure effective resolution.

 

Client Development

 

• Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients;
• Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events;
• Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
• Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team;
• Monitor monthly CRM database reporting to ensure the capture of meaningful customer data for the purpose of building relationships to personalize future client development opportunities.

 

Operations

 

• Collaborate with Operations, Human Resources, Loss Prevention, etc. while adhering to and enforcing all company policies and procedures;
• Monitor store expenses and maintain store operating budget while aiming to reduce overall cost;
• Ensure timely submission of accounts payable invoices and cash disbursement polices;
• Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;
• Oversee the processing of daily incoming and outbound merchandise requests and shipments;
• Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;
• Support and maintain visual merchandising standards set by the Worldwide headquarters;
• Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters;
• Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures.

 

Key Requirements

 

• Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry;
• Bachelor’s Degree in a related field is preferred;
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
• Ability to manage competing priorities in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the Fashion Industry;
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

 

Key Pillars for Ways of Working

 

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.