Gucci’s material choice, rare elements of design, and quality of production reflect into high-quality products and beautiful accessories, of high desirability. This is what allows the brand to charge high prices and establish additional value to its customers.
GUCCI Team Coordinator – Legacy West
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Job Description
Role Mission
As a Gucci Team Coordinator, you will be responsible for providing overall store support to the front and back of house teams with various sales support, POS, inventory tasks, stock processing and administrative functions.
You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience.
This person must possess a positive attitude, excellent communication skills and a passion for the brand.
Key Accountabilities
Sales Support
- Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store, directing them to an available Client Advisor or Lead Client Advisor;
- Support the team in the selling process, ensuring the highest level of client experience;
- Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions;
- Provide dressing room support to Client Advisor and Client;
- Answer, direct and transfer calls with exceptional level of professionalism;
- Understand client needs to assist in escorting them to the proper department;
- Interact with clients to ensure an elevated shopping experience.
POS
- Support with the packing and payment process;
- Facilitate store transfer requests, charge sends, and product inquiries;
- Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information.
Inventory
- Assist the sales staff in pulling different styles and sizes from stock;
- Support with store cycle counts, scheduled inventories, and reconciliation with direction from the Store Director/Team Manager – Operations.
General
- Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;
- Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service.
Key Requirements
- Bachelor’s Degree preferred;
- At least 2 years of experience in luxury retail, hospitality, or customer service-related industry;
- Experience operating a POS system, a plus;
- Excellent interpersonal and communication skills;
- Strong understanding of customer service needs and priorities;
- Ability to multitask, with a strong attention to detail;
- Familiar in Microsoft Word and Outlook;
- Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.
Key Pillars for Ways of Working
- Execute the mission of the role with a Radically Client-Centric mindset;
- Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
- Be Relentlessly Creative and approach challenges with an innovative mindset;
- Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
- Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
- Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
- Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
- Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
- Builds trust-based relationships across boundaries and encourages collaboration
- Adapts own style to communicate impactfully
People Enabler
- Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
Build
Continuous Learner
- Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
- Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
- Qualified candidates must have the proper work authorization to work in the United States
Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
GUCCI Client Advisor – Charleston
The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.
Through the Eyes of the Client: You connect me to the brand.
Key Accountabilities
- Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
- Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
- Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
- Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
- Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
- Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;
- Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;
- Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
- Maintain a neat and organized understock and stock room;
- Adhere to Gucci image standards and guidelines;
- Follow all company policies and procedures.
Key Requirements
- Bachelor’s Degree preferred;
- 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
- Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;
- Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
- Strong organization and follow-up skills are essential;
- Accuracy and attention to detail;
- Candidate should be team-focused with a desire to collaborate effectively;
- Ability to work in a fast moving and dynamic environment;
- High flexibility and ability to adapt to different customers;
- Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.
Key Pillars for Ways of Working
- Execute the mission of the role with a Radically Client-Centric mindset;
- Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
- Be Relentlessly Creative and approach challenges with an innovative mindset;
- Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
- Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
- Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
- Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
- Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
- Builds trust-based relationships across boundaries and encourages collaboration
- Adapts own style to communicate impactfully
People Enabler
- Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
Build
Continuous Learner
- Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
- Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
- Qualified candidates must have the proper work authorization to work in the United States
GUCCI Team Manager – New York Fifth Avenue
As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.
You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.
Key Accountabilities
Team
- Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
- Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
- Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
- Lead morning briefings as and when required, delivering key business communication and daily objectives;
- Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors;
- Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
- Participate in attracting, recruiting, and onboarding a high performing team;
- Monitor your team’s adherence to company policies and procedures; following up when needed.
Client
- Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset;
- Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
- Achieve business objectives by utilizing the company consumer management client segmentation strategy;
- Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
- Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
- Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence;
- Lead by example on the selling floor in embracing the Gucci selling ceremony;
- Manage the customer flow on the selling floor to ensure all clients are attended to and exceptional service is delivered;
- Manage and resolve customer service issues with the end goal of retaining the client relationship.
- Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities;
- Monitor monthly consumer management database reporting;
- Strong grasp on KPI’s and ability to strategize when performance standards are not met;
- Fully support and align with all key business initiatives and new product launches;
- Lead and support company driven local events and product launches, ensuring client attendance and sales results are met;
- Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.
Product
- Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
- Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;
- Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
- Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors;
- Utilize digital platforms to support store and online product sales.
Operations
- Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures;
- Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;
- Support and maintain visual merchandising standards set by the WW headquarters;
- Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines;
- Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures;
- Responsible for tracking all special orders through merchandising communication;
- Weekly communication of bestseller needs through the Business Planning replenishment program.
Key Requirements
- Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;
- A Bachelor’s Degree in a related field is preferred;
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
- Proven ability to drive positive client experiences that build loyalty and deliver measurable results;
- Ability to manage competing priorities in a fast-paced environment;
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
- Industry awareness and strong business acumen;
- Strong verbal and written communication skills and excellent organizational skills;
- Passion for the fashion industry;
- Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;
- Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Key Pillars for Ways of Working
- Execute the mission of the role with a Radically Client-Centric mindset;
- Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
- Be Relentlessly Creative and approach challenges with an innovative mindset;
- Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
- Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
- Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
- Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
- Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
- Builds trust-based relationships across boundaries and encourages collaboration
- Adapts own style to communicate impactfully
People Enabler
- Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
Build
Continuous Learner
- Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
- Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
- Qualified candidates must have the proper work authorization to work in the United States
GUCCI Team Coordinator – Orlando Vineland Premium Outlet
As a Gucci Team Coordinator, you will be responsible for providing overall store support to the front and back of house teams with various sales support, POS, inventory tasks, stock processing and administrative functions.
You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience.
This person must possess a positive attitude, excellent communication skills and a passion for the brand.
Key Accountabilities
Sales Support
- Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store, directing them to an available Client Advisor or Lead Client Advisor;
- Support the team in the selling process, ensuring the highest level of client experience;
- Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions;
- Provide dressing room support to Client Advisor and Client;
- Answer, direct and transfer calls with exceptional level of professionalism;
- Understand client needs to assist in escorting them to the proper department;
- Interact with clients to ensure an elevated shopping experience.
POS
- Support with the packing and payment process;
- Facilitate store transfer requests, charge sends, and product inquiries;
- Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information.
Inventory
- Assist the sales staff in pulling different styles and sizes from stock;
- Support with store cycle counts, scheduled inventories, and reconciliation with direction from the Store Director/Team Manager – Operations.
General
- Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;
- Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service.
Key Requirements
- Bachelor’s Degree preferred;
- At least 2 years of experience in luxury retail, hospitality, or customer service-related industry;
- Experience operating a POS system, a plus;
- Excellent interpersonal and communication skills;
- Strong understanding of customer service needs and priorities;
- Ability to multitask, with a strong attention to detail;
- Familiar in Microsoft Word and Outlook;
- Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.
Key Pillars for Ways of Working
- Execute the mission of the role with a Radically Client-Centric mindset;
- Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
- Be Relentlessly Creative and approach challenges with an innovative mindset;
- Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
- Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
- Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
- Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
- Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
- Builds trust-based relationships across boundaries and encourages collaboration
- Adapts own style to communicate impactfully
People Enabler
- Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
Build
Continuous Learner
- Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
- Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
- Qualified candidates must have the proper work authorization to work in the United States