Gucci is expensive and very high-end. It is one of the most popular and well-known brands in the world. The brand has managed to do this by using raw materials of only the highest quality, employing highly qualified workers, outsourcing some production to other countries, and promoting its product through advertising.

GUCCI Senior Operations Controller – Roseville Galleria

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

 

Job Description

Role Mission

The Gucci Senior Operations Controller is responsible for providing operational support to the business by overseeing an efficient stockroom to ensure accurate inventory and the ability to prioritize the process of providing clients with exceptional service by supporting the selling process as needed.

 

Key Accountabilities

 

Operations

• Execute shipping and receiving process and report any issues to Store Director or Operations Manager, taking the necessary steps to resolve;
• Ensure timely movement of merchandise as directed by Store Director or Operations Manager  while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;
• Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or  Operations Manager;
• Develop and share ideas to increase efficiency and reduce operational costs;
• Support the team in the selling process, ensuring the highest level of client experience;
• Print and ticket merchandise, returns, and price adjustments;
• Process repairs and damages on a timely basis according to company guidelines;
• Assist with physical maintenance of the boutique when needed;
• Pack, handle, and store merchandise according to Gucci standards;
• Support store initiatives and projects on an as needed basis;
• Follow all company policies and procedures.

 

Key Requirements

• Minimum 2-3 years of retail experience, luxury or contemporary preferred;
• Supervisory experience a plus;

• Excellent written and communication skills;
• Previous experience in retail or other service-related industry is preferred;
• Ability to analyze information, identify business priorities, and problem solve;
• Works with a high degree of integrity and strong ethic;
• Ability to manage multiple tasks in a fast-paced environment;
• Excellent organizational skills and attention to detail;
• Experienced with technology to utilize internal retail systems and shipping software programs;
• Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes;
• Team player attitude.

 

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working
• Be Relentlessly Creative and approach challenges with an innovative mindset
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors

 

Key Behaviors to Amplify What We Do

 

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

 

 

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

 

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

 

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

 

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

GUCCI Senior Client Advisor – Houston Woodlands

As a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.

 

You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.

 

Key Accountabilities

Team

• Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;
• Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;
• Assist in the development and growth within your team;
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.

 

Client

• Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;

• Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
• Attract new clients by being a Brand Ambassador through networking within the community;
• Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.

 

Operations

• Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;

• Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
• Support the daily operations of the store when management is not present;
• First point of contact should a difficult client issue arise.

 

Key Requirements

• Sales management experience in retail, luxury retail, or service-related industry preferred;
• Bachelor’s Degree in a related field is preferred;
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
• Ability to manage competing priorities in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the Fashion Industry;
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

 

 

Key Pillars for Ways of Working

 

• Execute the mission of the role with a Radically Client-Centric mindset
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working
• Be Relentlessly Creative and approach challenges with an innovative mindset
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors

GUCCI Team Manager – Aspen

As the Team Manager, you will lead and inspire your team to create and deliver an unsurpassed luxury service culture in the store.

 

You will lead from the selling floor, where your most time is spent, executing the strategy, and delivering real-time coaching and feedback to achieve business and product category goals.

 

You will develop and grow the people within your team through consistently contributing to the recruitment, retention, and development of the best-in-class talents. The Team Manager will represent the brand as a Gucci Ambassador by always embodying and promoting the Gucci Values.

 

Key Accountabilities

Client Experience

• Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitable and elevated attitude.
• Capture meaningful client data to build relationships to personalize prospect client development opportunities.
• Effectively utilize various clienteling tools to drive client loyalty and acquisition.
• Lead clienteling activities with your team and develop action plans accordingly to reach clear goals and KPIs.
• Monitor Client Advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence.
• Lead and support company-driven local events and product launches, ensuring client attendance and sales results are met.
• Lead by example on the selling floor in embracing the Gucci selling ceremony.
• Manage the client flow on the selling floor to ensure that everyone is addressed with exceptional service.
• Manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
• Model Gucci image through appropriate wardrobe and presence as per the company’s grooming guidelines.
• Develop and maintain a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.

Leading People

• Working on the selling floor, maintaining constant contact with your team, supporting, and coaching where needed, and ensuring a consistent client experience.
• Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high – behavioral observation with Training Follow-up App.
• Actively lead the annual Performance and Development Conversations activity with your direct reports ensuring quality and inspiring career conversations.
• Conduct regular and monthly performance conversations, discuss results and opportunities, and develop action plans.
• Lead engaging morning briefings using different facilitation techniques when required, delivering key business communication and daily objectives.
• Develop and lead cross-category focus, ensuring your team can and does sell all categories across all floors.
• Participate in attracting and recruiting new team members through conducting behavioral- based interviews and keeping a talent pipeline from competitive recruitment.
• Ensure effective, holistic, and timely onboarding for new joiners of your team.
• Manage and resolve employee-relations matters in partnership with the Store Directors and People Partners.
• Monitor your team’s adherence to company policies and procedures; following up when needed.

 

Sales Performance

• Monitor the performance of the assigned categories and all store KPIs and proactively propose action plans to reach the targets.
• Maximize time spent on the selling floor for motivating team members including using selling techniques effectively as a role model.
• Consistently analyze store results (KPIs, RED, people KPIs, etc.) and partner with the Store Director to provide adequate recommendations and improvement actionable plans.
• Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation, and specific category requests to grow the business.
• Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training while ensuring their awareness of market trends and competitors.
• Utilize digital platforms to support store and online product sales.
• Oversee and support tracking of all special orders through merchandising communication.

Running the House

• Collaborate with Operations, Human Resources, Loss Prevention, and other cross-functional departments while adhering to and enforcing all company policies and procedures.
• Plan and consult with the Store Director to accurately schedule FTE according to individual capabilities of team members and traffic flow to ensure appropriate coverage.
• Effectively allocate tasks/activities based on people’s abilities and delegate effectively.
• Support and maintain visual merchandising standards set by the WW headquarters.
• Maintain full organization of company assets in the back of house and front of house per the company’s stock guidelines.
• Support and execute product handling, transactions, payment processes, and general store administration.
• Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift.
• Optimize stock/inventory management ensuring monitoring and reporting of any risks.
• Ensure with the Store Director optimal and consistent adherence to all key health, safety, and security aspects.

 

Key Requirements

 

• 4+ years of sales management experience in retail, luxury retail, or service-related industry.
• A bachelor’s degree in a related field is preferred.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

GUCCI Associate Store Director – Orlando Outlets

As a Gucci Associate Store Director, you will effectively lead and support all activities to achieve store business objectives, demonstrate the unsurpassed service culture and take responsibility for human resource management, while driving associate development. You will perform with high integrity in operations and loss prevention compliance, as well as in visual merchandising presentation. You are a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Associate Store Director, you are expected to represent the brand as the Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.

 

Key Accountabilities

 

Business Leader

• Work with the Store Director to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitability;
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided;
• Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through, as well as alignment with new product launches;
• Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and seasonal strategy by partnering with the appropriate internal departments for product support;
• Clearly understands company set KPI’s and exhibits the ability to identify strategies when performance standards are not met;
• Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.

 

Client Development

• Lead the team to consistently establish client relationships and propose local events through continuous networking;
• Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
• Support the development, implementation, and execution of company CRM initiatives by providing action plans to the team;
• Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities;
• Monitor monthly CRM database reporting.

 

Operations

• Partner with the Store Director to recap monthly store performance in end-of-month format and report current business trends to cover every aspect of the business, including competitor performance;
• Adhere to and enforce all company policies and procedures including Operations, Human Resources, and security standards;
• Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;
• Process incoming and outbound merchandise requests and shipment daily;
• Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;
• Support and maintain visual merchandising standards set by world-wide headquarters;
• Maintain full organization of company assets per the back-of-house and front-of-house guidelines provided by headquarters.

 

Talent Management

• Support the Store Director with monthly coaching/counseling sessions with associates to review performance and provide timely feedback;
• Assist with the performance check-in process for all store employees and set annual employee goals;
• Partner with the Store Director to identify and create action plans for low performers and build succession plans for high talent;
• Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;
• Support a consistent and branded onboarding experience for all new hires;
• Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service.

 

Key Requirements

• Minimum of 4-6 years of sales management experience in retail, luxury retail, or service-related industry;
• Bachelor’s Degree is preferred;
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team;
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
• Must possess an entrepreneurial vision;
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
• Ability to manage multiple tasks in a fast-paced environment;
• Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook;
• Commercial awareness and strong business acumen;
• Strong verbal and written communication skills;
• Excellent organizational skills;
• Passion for the Fashion Industry;
• Flexibility to work a retail schedule which includes evenings, weekends, and holidays.

 

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.