Gucci is owned by French conglomerate Kering, which also owns other top fashion houses. In safe hands, Kering has ensured that Gucci remains true to its heritage, inimitable Italian craftsmanship, and the unwavering promise that only the very highest quality products will bear its name.

GUCCI Team Manager – Houston Galleria

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission

As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.

You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.

Key Accountabilities

Team

 

• Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
• Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
• Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
• Lead morning briefings as and when required, delivering key business communication and daily objectives;
• Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors;
• Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
• Participate in attracting, recruiting, and onboarding a high performing team;
• Monitor your team’s adherence to company policies and procedures; following up when needed.

Client

 

• Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset;
• Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
• Achieve business objectives by utilizing the company consumer management client segmentation strategy;
• Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
• Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
• Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence;
• Lead by example on the selling floor in embracing the Gucci selling ceremony;
• Manage the customer flow on the selling floor to ensure all clients are attended to and exceptional service is delivered;
• Manage and resolve customer service issues with the end goal of retaining the client relationship.
• Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities;
• Monitor monthly consumer management database reporting;
• Strong grasp on KPI’s and ability to strategize when performance standards are not met;
• Fully support and align with all key business initiatives and new product launches;
• Lead and support company driven local events and product launches, ensuring client attendance and sales results are met;
• Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.

Product

 

• Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
• Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;
• Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
• Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors;
• Utilize digital platforms to support store and online product sales.

Operations

 

• Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures;
• Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;
• Support and maintain visual merchandising standards set by the WW headquarters;
• Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines;
• Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures;
• Responsible for tracking all special orders through merchandising communication;
• Weekly communication of bestseller needs through the Business Planning replenishment program.

Key Requirements

 

• Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;
• A Bachelor’s Degree in a related field is preferred;
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results;
• Ability to manage competing priorities in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the fashion industry;
• Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Key Pillars for Ways of Working

 

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

 

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

 

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

 

• Actively gets things done, raising the bar for performance, and taking accountability fo
  r own actions

Agile Advocate

 

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

 

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

 

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

 

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

 

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

 

• Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

GUCCI Lead Team Coordinator – Austin

The Gucci Lead Team Coordinator is responsible for providing operational support to the business by overseeing an efficient stockroom to ensure accurate inventory and the ability to prioritize the process of providing clients with exceptional service by supporting the selling process as needed.

Key Accountabilities

Operations

 

• Execute shipping and receiving process and report any issues to Store Director or Team Manager – Operations, taking the necessary steps to resolve;
• Ensure timely movement of merchandise as directed by Store Director or Team Manager – Operations while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;
• Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Team Manager – Operations;
• Develop and share ideas to increase efficiency and reduce operational costs;
• Support the team in the selling process, ensuring the highest level of client experience;
• Print and ticket merchandise, returns, and price adjustments;
• Process repairs and damages on a timely basis according to company guidelines;
• Assist with physical maintenance of the boutique when needed;
• Pack, handle, and store merchandise according to Gucci standards;
• Support store initiatives and projects on an as needed basis;
• Follow all company policies and procedures.

Key Requirements

 

• Minimum 2-3 years of retail experience, luxury or contemporary preferred;
• Supervisory experience a plus;

• Excellent written and communication skills;
• Previous experience in retail or other service-related industry is preferred;
• Ability to analyze information, identify business priorities, and problem solve;
• Works with a high degree of integrity and strong ethic;
• Ability to manage multiple tasks in a fast-paced environment;
• Excellent organizational skills and attention to detail;
• Experienced with technology to utilize internal retail systems and shipping software programs;
• Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes;
• Team player attitude.

Key Pillars for Ways of Working

 

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

 

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

 

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

 

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

 

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

 

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

 

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

GUCCI Lead Client Advisor – Dallas Northpark

As a Gucci Lead Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.

You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Lead Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.

Key Accountabilities

Team

 

• Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;
• Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;
• Assist in the development and growth within your team;
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.

Client

 

• Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
• Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
• Attract new clients by being a Brand Ambassador through networking within the community;
• Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.

Operations

 

• Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
• Support the daily operations of the store when management is not present;
• First point of contact should a difficult client issue arise.

Key Requirements

 

• Sales management experience in retail, luxury retail, or service-related industry preferred;
• Bachelor’s Degree in a related field is preferred;
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
• Ability to manage competing priorities in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the Fashion Industry;
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Key Pillars for Ways of Working

 

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

GUCCI Store Director

As the Gucci Store Director, you will lead as a strategist (inside and outside the store) being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations.

You will be a cross-functional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store.

You will guarantee efficiency and effectiveness in driving and executing the company’s strategy through maintaining strategic, operational, and floor leadership of the store.

You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy.

Key Accountabilities

Client Experience

• Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.

 

• Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events.

 

• Inspire and foster collaboration amongst Team Managers, Store Clienteling, and Store Training to achieve coherent and strong clienteling-related activities and training.

 

• Ensure the development, implementation, and execution of company CRM initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.

 

• Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100.

 

• Champion full utilization of the various clienteling tools to drive client loyalty and acquisition.

 

• Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.

 

• Coach and assist your team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship.

 

• Lead and oversee company-driven local events and product launches, ensuring client attendance and sales results are met.

 

• Maintain and inspire a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.

Leading People

• Function as a role model for people by embodying a passionate attitude and demonstrating the highest standards of professionalism, ethics, and leadership with people and clients.

 

• Assist and guide your team in managing the performance and the development of their teams ensuring high engagement of top performers and effective improvement of bottom performers.

 

• Adopt and foster a growth and can-do mindset with your team members by challenging and stretching them to seek innovative solutions, whilst adhering to ethics and professionalism.

 

• Elevate, empower, and enrich your team’s performance through providing ongoing timely feedback, on-the-job coaching and check-in, and quality career conversations during the annual Performance and Development Review process.

 

• Endorse and develop the leadership and functional capabilities and skills of the Associate Store Director/Manager to become ready for a future Store Director/Manager role.

 

• Inspire and champion proactivity and accountability in cultivating and empowering talents in the store, retaining and engaging them, and facilitating their career growth and mobility.

 

• Lead and guide engaging and effective Store Briefings to cascade key business objectives and execution action plans, keeping at heart equal focus on business and people.

 

• Manage and oversee effective and timely resolution of employee-relations matters in partnership with your manager and the People Partners.

 

• Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive recruiting.

 

• Oversee a consistent and timely Gucci onboarding experience for all new hires.

Sales Performance

• Partner cross-functionally to drive and maximize sales performance to consistently achieve the overall sales target and KPIs, while ensuring operational integrity and optimization of monthly profitability.

 

• Devise and drive collaborative and innovative initiatives to propel Gucci to capitalize on the first-mover advantage and seize market opportunities.

 

• Demonstrate sales leadership by playing an active role on the sales floor through coordinating front of house (FOH) and back of house (BOH) activities, engaging with top clients, and ensuring the highest level of client service and hospitality.

 

• Oversee and ensure the management of stock levels to maximize full-price selling (for Full- price stores) and maintain a high sell-through, as well as alignment with new product launches.

 

• Ensure the rollout of training priorities by all managers and the training team, so that all people are fully educated on brand pillars and season strategy.

 

• Consistently drive with the Associate and the Team Managers the company’s set KPIs by guiding and challenging them to create and implement strategies, when performance standards are not met.

 

• Guide and ensure the effective allocation of staff resources and schedule to drive sales and maintain a high standard of client service.

 

• Keep up to date with competitors’ analysis; products, sales trends, people strategies, clienteling activities, and launches.

Running the House

• Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security.

 

• Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches.

 

• Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage is below company target.

 

• Provide accurate monthly schedules and timely submission of payroll records for all employees.

 

• Oversee incoming and outbound merchandise requests and shipments.

 

• Support and monitor the After Sales services in store.

 

• Oversee and support maintaining the Visual Merchandising standards set by the Global VM team.

 

• Ensure optimal and consistent adherence to all key health, safety, and security aspects.

 

• Maintain company assets organized in respect of the back-of-house and front-of-house guidelines.

 

• Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.

Key Requirements

• Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.

 

• Bachelor’s Degree in a related field is preferred.

 

• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.

 

• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.

 

• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.

 

• Ability to manage competing priorities in a fast-paced environment.

 

• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.

 

• Industry awareness, commercial knowledge, and strong business and financial acumen.

 

• Strong verbal and written communication skills and excellent organizational skills.

 

• Passion for the Fashion Industry.

 

• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.