Description

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve.  Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

Reports to the Senior Manager, In-Flight Operations and is responsible for providing leadership, direction and support to Flight Attendants to drive increased performance and a high level of engagement.

This position has an estimated duration of 10 months.  Note that no relocation assistance is available for this position.

Key Responsibilities

• Report to Senior Manager, In-Flight Operations
• Manages on board service and regulatory compliance, ensuring standards are followed as directed by our brand promise and regulatory agencies.
•  Conduct daily pre-flight briefings; Deliver business information and inspire/motivate Flight Attendants to provide world class service in alignment without company values
• Concourses (Hub turns / Neighbor Island presence / North America and International Flights) to provide Flight Attendant support and ensure policy compliance
• Implement assigned initiatives (baggage issues / delays, etc.)
• Responsible for the application of the DOT random Drug Testing process
• Handles In-Flight delays and irregular operations
• Represents In-Flight on all Ops Calls
• Represent In-Flight in Gate actions (medical / law enforcement, etc.) Supporting impacted Flight Attendant’s
• Manage In-Flight security issues (KCM / AOA, etc.)
• Coordinate Flight Attendant impact during delays, gate changes and irregular operations to achieve on-time departures and minimize delays attributed to In-Flight
• Liaison between In-Flight, Catering, and Customer Service departments to ensure highest quality of passenger service
• Respond to Flight Attendant requests for assistance at departure gates during boarding process and flight arrivals
• Actively engage Flight Attendants, increase engagement, promote our brand promise and improve safety compliance (reducing On the Job Injury (OJI) occurrences)
• Perform on-board observation flights (or similar program) with Flight Attendants as needed
• Responsible for all activities as assigned
• Ensure Company’s uniform policy is adhered to at all times.

Minimum Requirements

• High School diploma or equivalent education
• 2 years of management or equivalent Airport Operations or In-Flight experience
• Working knowledge of federal and state leave employment laws and regulations
• Strong verbal and written skills
• Computer Skills (Microsoft Word, Excel, Outlook, PowerPoint)
• Able to professionally handle multiple tasks and meet all deadlines.
• Must be able to investigate incidents and discipline with dignity
• Must obtain a Passport, SIDA badge and Ramp License
• Able to work flexible hours including holidays and weekends
• Able to build and maintain relationships with Flight Attendants at the highest professional level

**Hawaiian Airlines is regulated by the Department of Transportation (DOT – regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position.  Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country citizenship and birthplace.

****Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.

At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success. ​

Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate’s experience and qualifications as well as market and business considerations. The expected pay range is $65,600 – $86,100.

Preferred Qualifications

• College degree
• Experience working with collective bargaining agreements
• Flight Attendant experience
• Airport Operations Experience

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi’s largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities,as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi’s best employer by Forbes in 2024 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Description

Start your aviation career with Hawaiian Airlines at the Lihue Airport!

As a Guest Service Agent with our Lihue ‘ohana, you will:

• Earn $15.61 per hour with pay increases (in accordance with the collective bargaining agreement),
• Learn new skills when you attend our PAID training courses, and
• Receive a $5,000 sign-on bonus after completing training for the Airport Guest Service Agent – Lihue position

Interview Schedule

Candidates applying to this requisition may be considered for the interview process below. The interview process consists of the following:

• A 30-minute virtual interview
• A 30-minute in-person interview

Candidates successful in the interview process may be invited to paid classroom training in Honolulu. Training is 10 days on weekdays, 8 hours per day.

Position Overview

Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate. Our agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.

Watch a brief two-minute video to learn more about the position.

Pay and Benefits

This position is covered by a collective bargaining agreement and the pay for this position is $15.61 per hour.

Medical, dental and vision benefits are provided in accordance with the collective bargaining agreement and may not be available for all positions.

Work Schedules

Per the collective bargaining agreement, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift.

Work schedules are set, 5 days on, 2 days off. Shifts do not change unless there is an operational need.

Full-Time is 8 hours per shift. Based on operational need, you may need to report to work early and/or work beyond your scheduled end time.

The airport is busiest in the middle of the day (typically 9am – 4pm). Nearly all new hires are awarded shifts during this timeframe. If you have a full-time job during the day, please consider this before applying.

If You Do Not Reside on Kaua’i Island

If hired, based on operational need, you will be required to report to work early and/or work beyond your scheduled end time. Those who plan to fly to get to/from work would have difficulty reporting to work early, which is a restriction in availability. It would be difficult for us to consider you and encourage you to monitor our careers website for an opportunity based on your desired work location.

Requirements

Minimum Requirements

• Legally authorized to work in the United States
• Minimum 18 years old
• Possess at least a high school diploma or equivalent education
• Valid driver’s license issued in the United States (driver’s permits and provisional driver’s licenses not allowed)
• Ability to lift up to 70 lbs. when checking in guests’ bags
• Ability to accept any work shift awarded
• Ability to complete pre-employment drug test and if hired, random drug testing
• Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
• No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt, long-sleeved shirt, or blouse), including but not limited to the neck area and above, any visible areas on hands, or any visible areas while in a crouching position. Covering tattoos with makeup or bandages is not acceptable.

Preferred Qualifications

• Airline experience
• Customer service experience in the hospitality industry