Hawaiian is the oldest American carrier that has never had a fatal accident or a hull loss throughout its history, and frequently tops the on-time carrier list in the United States, as well as the fewest cancellations, oversales, and baggage handling issues.
Airport Guest Service Agent – Honolulu (Full-Time)
Job Details
Description
Start your aviation career with Hawaiian Airlines at the Honolulu airport!
As a Guest Service Agent with our Honolulu ‘ohana, you will:
- Earn $15.92 per hour with pay increases (in accordance with the collective bargaining agreement)
- Learn new skills when you attend our PAID training courses
At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Interview Schedule
Candidates applying to this requisition may be considered for the interview process below. The interview process consists of the following:
- A 60 minute virtual panel interview
- A 30 minute in-person interview
Candidates successful in the interview process may be invited to paid classroom training in Honolulu. Training is 2 weeks, from Monday – Friday, 8 hours per day.
Position Overview
Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate.
Our best Guest Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.
Watch a brief two-minute video to learn more about the position.
Pay and Benefits
This position is covered by a collective bargaining agreement and the pay for this position is $15.92 per hour.
Medical, dental and vision benefits are provided in accordance with the collective bargaining agreement and may not be available for all positions.
Work Schedules
Per the collective bargaining agreement, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift.
Work schedules are set, 5 days on, 2 days off. Shifts do not change unless there is an operational need.
Full-Time is 8 hours per shift. Based on operational need, you may need to report to work early and/or work beyond your scheduled end time.
The airport is busiest in the middle of the day (typically 9am – 4pm). Nearly all new hires are awarded shifts during this timeframe. If you have a full-time job during the day, please consider this before applying.
Requirements
Minimum Requirements
- Legally authorized to work in the United States
- Minimum 18 years old
- Possess at least a high school diploma or equivalent education
- Valid driver’s license issued in the United States (driver’s permits and provisional driver’s licenses not allowed)
- Ability to lift up to 70 lbs. when checking in guests’ bags
- Ability to accept any work shift awarded
- Ability to complete pre-employment drug test and if hired, random drug testing
- Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
- No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt, long-sleeved shirt, or blouse), including but not limited to the neck area and above, any visible areas on hands, or any visible areas while in a crouching position. Covering tattoos with makeup or bandages is not acceptable.
Preferred Qualifications
- Airline experience
- Customer service experience in the hospitality industry
Cleaner – Honolulu (Full-Time)
Description
Start your aviation career with Hawaiian Airlines at the Honolulu airport!
As a Cleaner with our Oʻahu ‘ohana, you will:
- Earn $15.92 per hour with pay increases (in accordance with the collective bargaining agreement),
- Learn new skills when you attend our PAID training courses, and
At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Interview Schedule
Candidates applying to this requisition may be considered for the interview process below. The interview process consists of the following:
- A 60 minute virtual panel interview
- A 30 minute in-person interview
Candidates successful in the interview process may be invited to paid classroom training in Honolulu. Training is four days, 8 hours per day on weekdays.
Position Overview
The job of the cleaner is to ensure all Hawaiian Airlines aircraft are cleaned and polished on a regular basis in order to maintain the highest standards of appearance while adhering to the Aircraft Appearance program.
Duties of a cleaner include but are not limited to: stocking of supplies for cleaning; restocking laundry supplies and company literature in aircraft; interior turn cleaning; seat cover replacement; interior cleaning; interior overnight heavy cleaning; exterior cleaning; and exterior polishing.
The duties will depend on the shift an employee is assigned to.
Pay and Benefits
This position is covered by a collective bargaining agreement and the pay for this position is $15.92 per hour.
Medical, dental, vision and flight benefits are provided in accordance with the collective bargaining agreement.
Work Schedules
Per the collective bargaining agreement, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need. You must be able to accept the shift awarded to you.
Work schedules are set, 5 days on, 2 days off. Shifts do not change unless there is an operational need.
Full-Time is 8 hours per shift. Based on operational need, you may need to report to work early and/or work beyond your scheduled end time.
The airport is busiest in the middle of the day (typically 9am – 4pm). Nearly all new hires are awarded shifts during this timeframe. If you have a full-time job during the day, please consider this before applying.
If You Do Not Reside on Oahu Island
If hired, based on operational need, you will be required to report to work early and/or work beyond your scheduled end time. Those who plan to fly to get to/from work would have difficulty reporting to work early, which is a restriction in availability. It would be difficult for us to consider you and encourage you to monitor our careers website for an opportunity based on your desired work location.
Requirements
Minimum Qualifications:
- Legally authorized to work in the United States
- Minimum age 18 years old
- Possess at least a high school diploma or equivalent
- Valid driver’s license issued in the United States (driver’s permits and provisional driver’s licenses not allowed)
- Must be able to lift up to 50 lbs.
- Ability to accept any work shift awarded
- Must be able to constantly work in Weather / Extremes of Hot / Noise Intensity / Vibration / Atmosphere (Dust, Fumes, Mists, Gases, Poor Ventilation) / Mechanical Parts (Moving Machinery) / Heights
- Possess strong two-way communication skills (sending and receiving information)
- Able to fluently read, write, speak and understand English
- Able to work in stressful situations and tight time constraints
- Be self-motivated and a team player
- Ability to complete pre-employment drug test and if hired, random drug testing
- Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable
Administrator, Worker’s Compensation – Limited Term
The Administrator, Workers Compensation is responsible for the effective administration of company and departmental policies and procedures and ensures compliance with all State and Federal laws as it relates to Workers’ Compensation, ADA and other leave of absence issues.
This position will last until September 2025. Note that no relocation assistance is available for this position.
Key Responsibilities
- Administration of Workers Compensation and other leave of absence issues, such as ADA reasonable accommodation related to occupational injuries
- Provides support to employees through continued communication and follow-up to questions and paperwork
- Acts as a liaison between claims adjusters, nurse case managers, department managers, and employees and works with the Leave Management team to develop claims strategy
- Administers and monitors return to work program
- Monitors salary continuance and provide input on occupational injury claims
- Manages time sensitive medical documentation to ensure proper status changes and operational coverage
- Recommends procedure, policy, manual and training enhancements based on knowledge and experience
- Helps identify and develop solutions to address issues and trends in Workers Compensation program
- Maintains confidentiality of sensitive information
- Participates in special projects
- Other duties as assigned or directed
Minimum Requirements
- High School Diploma or equivalent education
- 2 years of experience in Human Resources or office administration experience
- PC literate with advanced proficiency in Microsoft Outlook, Word and Excel
- Demonstrated ability to be a self-starter, highly organized, detail-oriented, and accurate
- Proven ability to handle fast-paced environment, multiple priorities and a track record for getting results.
- Track record for getting results
- Able to regularly exercise discretion, handle conflict and be firm when required.
- Willing to travel occasionally and work beyond regular office hours, including holidays and weekends.
- Ability to communicate effectively and work collaboratively with third party service providers and all levels of employees
- Ability to motivate and elicit participation in programs
- Demonstrated ability to analyze data and provide recommendations
Preferred Qualifications
- Associate or bachelor’s degree
- Workers’ Compensation administration experience
Manager, Credit Card Marketing – Limited Term
Serve as lead point of contact for all credit card acquisition and cardmember engagement marketing responsibilities, working across the partnership teams, the bank, and with internal stakeholders, including commercial, operations and IT teams. Responsible for driving the annual marketing plan development process and developing strategic marketing campaigns that stimulate program growth, while ensuring that all program promotions and initiatives are executed on time as designed.
This position has an estimated duration of 6 months. Note that no relocation assistance is available for this position.
Key Responsibilities
- Serve as lead point of contact for all credit card acquisition and cardmember engagement marketing responsibilities, working across partnership teams, the bank, and with internal stakeholders, including commercial, operations, and IT teams.
- Responsible for driving the annual marketing plan development process and developing strategic marketing campaigns that stimulate program growth, while ensuring that all program promotions and initiatives are executed on time as designed.
- Responsible for annual Out of Home and Media strategy including TV and radio plan, launching TV commercials and airport advertising.
- Manage acquisition and engagement reports, including management of the month end marketing performance reports and presentations to be shared with bank and internal management, and managing maintenance of program KPI reports associated with acquisition and engagement activities (e.g. new accounts report by program, by channel; funnel report; offer grid; spend behavior).
- Work with credit card business analyst to develop business cases supporting new marketing ideas that drive future program growth and present to leadership for alignment and approvals.
- Lead channel specific IT projects serving as key liaison between bank partner and internal stakeholders, ensuring projects are properly managed from a development and timing perspective and managing troubleshooting and escalations as needed.
- Support key program initiatives, such as managing marketing responsibilities associated with new product launches and/or product changes.
- Manage local sponsorships associated with HA co-brand business; includes reviewing sponsorship opportunities, assessing value of opportunities, and presenting decisions to program management team and leadership for final approval. Upon approval, complete negotiation with organization(s).
- In collaboration with the merchant program team, create and oversee execution of cardmember events catering to HA co-brand cardmembers.
- Lead a team of high performing individuals to deliver marketing plans, on time and as designed.
- Other duties as assigned.
Minimum Requirements
- Bachelor’s degree or an equivalent combination of education and related working experience
- 4 years of relevant work experience in sales, marketing, business development, and/or product management
- 1 year of supervisory or managerial experience
- Ability to manage multiple products or initiatives and prioritize against department/division objectives
- Ability to lead/deliver projects on time, on budget, and with minimal support/direction
- Ability to manage multiple products/vendors across all aspects of their life cycles (concept, business case, implementation, optimization, etc.)
- Ability to define strategic/marketing plans and work across the organization to build support and efficiently execute those plans
- Ability to analyze performance and results of products (e.g., variances, forecasts, drivers) and develop logical, data-driven business cases for new business opportunities
- Ability to communicate effectively and positively with business partners, customers, vendors, and other departments; persuasive and confident in public speaking, presenting to executives, and leading meetings; able to develop concise management presentations
- Ability to structure analysis/presentations with limited direction
- Proficient in Microsoft Excel, Word, Outlook, PowerPoint, and internet applications