We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Customer Service Representative

Profile: Trust And Safety Specialist, MS Office, Google Sheets,

Responsibilities:

● Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs

● Review and analyze each cases with high accuracy to mark the deal as compliant/Non Compliant ● Validate Cases categorization, Workflow Adherence,SOP adherence Skill requirement Technical : ● Basic understanding of Google Sheets, MS Excel & Word

● Strong analytical skills Communication

● Proficient in English writing and speaking skills Nice to have:

● Previous experience trust & safety/ Google compliance domains/Adwords will be an advantage

● 1-2 Years of working experience in MNC’s

Client Place

Shift – Day shift

Location- Hyderabad

Cabs- Provided within 32- 35 Km

Ops expectations- Good knowledge of trust & safety working under non voice process

Please share your updated resume Dhivakar_s@hcltech.com

Quality Assurance Analyst

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity

Job Role : Evaluation Analyst (EVALS)

Position Overview

The role requires a good understanding of ecommerce and shopping vertical with experience in research, carefully analyzing and summarizing search results, providing insightful evaluation and analysis of the findings, preparing final reports and deliverables as per required standards Working with limited set of instruction and someone who is a self-starter with experience in drafting guidelines and SOP for new projects along with identifying key metrics and success parameters

Responsibilities

Responsible for evaluation/rating of data set used for ecommerce and shopping products in large volumes

Provide concrete insights and feedback to relevant stakeholders and engineers

Do analysis to find out improvement areas and conduct calibrations within the team or with cross functional teams

Optimize existing processes, to ensure we optimize for efficiency and quality of output, and provide ongoing feedback on tools

Use statistical techniques and data visualization to interpret trends and patterns

Hiring criteria:

Experience: Min 2-4 years (Preferably in E-commerce project, Content curation)

Minimum Qualification: Graduate in any stream

Skill / Expertise requirement :

E-commerce exposure: Sound knowledge of Ecommerce platforms & its operations, exposure to data curation portfolios/project

Good Written/ communication skills – Well versed in articulating the summary of the task performed / refining SOP’s

Detail Oriented: Pay attention to details while doing the transactions / UAT’s

Analytical skills : Proficient in Google sheets/ data handling for analysis purpose

Decision Making skills– Identify and understand the process gaps and take decisions to highlight only high level issue to stakeholders by offering recommendations to ensure smooth flow of operations

Ability to adaptfrequent changes

Problem solving skills : Should be able to share ideas, solve business problems and trying alternate solutions in case of any roadblocks

KRA’s :

1 Review & understand the success metrics of the assignment along with the intent of commencing the assignment

2 Go through & understand the instructions outlined for the task

3 Develop consensus within team members, share suggestions based on preliminary understanding and timely completion of tasks assigned

4 Effectively communicate with Experts, PGM’s to share the timely update / progress of the task assigned

5 Prepare and share summary of insights identified based on transaction performed

6 Review final results with PGM’s / Engineers

Why Us

• We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees
• Our company is extremely diverse with 165 nationalities represented
• We offer the opportunity to work with colleagues across the globe
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
• We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
• We offer comprehensive benefits for all employees
• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Team Lead

Mega Walk in Drive at HCL Tech _ Hiring OTC Billing – Bangalore 7th Dec 2024

PLEASE ATTEND ONLY IF YOU HAVE RELEVANT EXPERIENCE

Location: HCL Tech, ITPL SEZ, Aviator Building, 8th Floor Unit-B, Whitefield Main Rd, Bengaluru, Karnataka 560066

Total Years of Experience – 2 TO 7 YEARS

Roles available – (Associate/ Analyst/ Senior Analyst/ SME/ Team Leader )

HR Contact – Suganthi

Walk-in Details:

HCL Tech, ITPL SEZ, Aviator Building, 8th Floor Unit-B, Whitefield Main Rd, Bengaluru, Karnataka 560066

Date: 7th Dec 2024

Timing : 10:00AM to 3:00 PM

Location Bengaluru

Shift Time US Shift

Domain: OTC Billing & Cash apps

The Billing Team’s agent objective is to achieve the billing targets set for his/her group. Following defined invoicing processes to correctly Invoice all outstanding charges at respective dates in such a way that both external and internal customers are 100% satisfied.

Years of experience required – 4 – 7 Years (only) in to OTC Billing (or) Collections(or) cash apps.

Key components of success will include:

Achievement of monthly/quarterly targets and SLA

Regular communication to Team Leader

Robust escalation process.

Resilient under pressure and ability to quickly adapt to unforeseen work demands.

Committed approach to team work.

Major Responsibilities

Ensure unbilled items are issued in a timely manner in line with targets/SLA’s set.

Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items.

Monitoring of billing holds

CFM activity

Manual meter reading entry on behalf of customers/Partners

Identifying system issues and logging Solution Manger tickets to resolve

Ensure business targets on billing completeness, quality and timeliness are achieved.

Driving connectivity to ensure billing quality

Promote Portal usage – self-service for meter reading entry

Able to work under pressure and reach targets to the best of your abilities.

Where problems cannot be personally resolved use judgement to forward issue’s as appropriate and manage their timely resolution.

Point of escalation for team members for complex billing issues.

Mentor for team, supporting and coaching on an ongoing basis.

Support any ad hoc duties as required.

To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.

To ensure strict adherence to IC & Sarbox requirements

Document to be carried:

1. Resume / CV

2. Aadhar / ID Proof.

Perks and Benefits:

MNC

Salary: Good in the Industry

Cab: 2-way Cab Available

Education

UG: Any Graduate

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best.

Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries.

We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Talent Acquisition Consultant

Join Our Global Recruitment Team as a Senior Techical Recruiter in Noida.

A Day in Your New Role

As a Senior Recruiter, you’ll have the autonomy to execute innovative recruitment strategies to fuel the growth of our operations. You will work in a global setting, bringing fresh ideas and approaches to attract top talent and hire a high-performing team across diverse departments. As a key advisor to senior business leaders, you will guide strategic hiring decisions. As a company, we value your creative solutions and you’ll have the opportunity to put your ideas into action from day one, shaping our recruitment team in the region!

You’ll never get bored as no day is the same, but here are a few things you can expect:

UK and Europe hiring experience is mandatory

This is Fulltime contract – 1 Year contract with HCL.

Responsibilities:

• Responsible for Talent Acquisition Functions & Skills Management across the Delivery units in Portugal.
• Work along with recruitment team to fulfil vacancies through the most beneficial source of recruitment with a keen focus on meeting timelines, minimizing costs and improve quality of hire.
• Improving effectiveness of Direct hiring channels & Responsible for Partner management.
• Responsible for managing all phases of Resource operations such as forecasting, scheduling, monitoring volumes while adjusting the resources to business objectives.
• Track & maintain – Billing adherence, Cost per hiring, revenue, profitability, and utilization numbers across multiple programs/Delivery Units.
• Influencing & managing direct cost through maintenance of pyramid.
• Responsible to participate & present resourcing progress & status in Management Review Meetings.
• Oversee fulfilment & mobilization of Resource requirements proactively.
• Track and resource hiring plan and hiring requests as per the revenue plan, done at the start of the year and based on continuous updates to this plan from the QoQ revenue/resource rolling forecasts.
• Promote strategies that allow for continuous improvement of employer branding in Portugal.

Qualities You Have

• Bachelor’s Degree
• 5+ years of Recruiting Experience: from sourcing top talent to closing candidates
• Have good understanding of sourcing candidates across multiple IT areas, . Exposure to hiring engineering skills will be an added advantage
• Focus on Candidate Experience: deliver an exceptional experience throughout the hiring process
• High-Volume Recruiting: thrive in a fast-paced, global environment, filling roles and driving talent acquisition projects
• Recruitment Strategy: employ innovative approaches to attract and engage top talent

Interested candidates can contact directly on my email – sshivangi@hcltech.com