HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995.
Business and Partnership Lead for Assets, Payments, Liabilities Products, Banking as a Service (BaaS)
The candidate will be responsible to collaborate, manage & grow relationships with fintech partners, lending service providers (LSP’s) , PSP’s, Corporate’s for business generation of various financial products digitally as offered by the bank e.g. secured unsecured loans, credit card , saving account, fixed deposits etc.
Acquire new partners, drive strategic Merchant / Corporate alliances, and generate digital business through offers and visibility.
Implement pricing strategies and offerings for customers to achieve financial targets including profitability and revenue growth.
Work for mutual growth and profitability and enhancing the banking and embedded finance experience for our customers by way of introducing variety of financial Products on the partners app.
Job Role:
Achieve Business Volumes as defined in the Annual targets for asset products
Engage with partners to on the marketing strategies to drive spends.
Acquire new digital partners & capitalized on partner distribution customer based to acquire business including cross sell.
Manager- Contact Center Value Enrichment – Virtual care
Job Purpose Central Product team role responsible for the following key deliverables: · Ensure effective usage of the technology platform available at Virtual Care · Requirement gathering and definition aimed at efficiency enhancement for Virtual Care users. · Assess need for enhancements and new requirements basis User and customer feedback. · Reports requirements for analytics So that · the technology tools are effectively used for enhancing staff/ user experience thereby helping achieve higher Service and Productivity standards.
Job Responsibilities(JR) Actionable
Contact Center Platform
Usage · Basis interactions with Users, assess the utility and usage of all features provided on the Contact Center platform. · Carry out on site reviews to assess efficiency of the current features. · Study the end to end process and recommend steps to improve usage. · Usage covers all aspects of contact center- voice and non-voice and all operations areas.
User Experience
Assessment
· Periodically review the internal process linked to the Contact Center platform and assess user experience. · Assess effectiveness of platform features and offering which will form the basis of UI enhancements. · Define and implement process modifications in order to bring in efficiency/ improve productivity. · Review all journeys and process documents / guidelines on timely basis to ensure correct and updated information available with units at all times to service customers.
Create requirements
· One point contact for line and Central team users at Virtual Care on platform requirements. · Coverage to include new service desks and products. · Basis user feedback and customer feedback create requirements that can be translated into contact center front-end requirements, · Requirements to cover service, cross-sell, training and quality, complaint management and other operations areas of Virtual Care. · Review the internal information security guidelines for Virtual care in the context of Virtual Care. · Ensure controls to align with the compliance guidelines.
Analytics
· Timely release of platform usage reports detailing effective use of the features of the contact center platform. · Analysis of data points which will be utilized by Users to identify improvement plans. Track progress. · Analysis to aid Senior Management in decision making.
Unit Visits
· Unit visits covering interactions with staff-users to collect feedback on the tech platform, assess usage of current features and create requirements aimed at efficiency improvement.
Educational
Qualifications Key Skills
· Min Graduation
· Banking Product & Process Knowledge · Team Management. · Planning and Organizing Skills · Communication. · Awareness of Banking regulations · Competition awareness · Influencing Skills · Innovative thinking
· Technology Awareness · Planning and Organizing Skills
Experience Required
· Minimum experience in years – 8-10 yr
· Exposure to banking preferable
· Experience in call center / service industry.
· Awareness of Banking regulations
Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) · Internal Unit staff; · PhoneBanking & EMT Care Units and Central Team · Product representatives; · Product Heads · IT/ BSG Department for technology requirement discussions. · Vendors / Telecom Service Providers · Business Head -Virtual Care
Application Support Manager
Job Purpose:
To manage support function to all application users on functional queries, Business Continuity Planning coordination for all Retail operations, MIS generation for any regulatory requirements or specific critical business needs from any retail application and manage the report development for Fincon Business Intelligence Unit (BIU).
Job Description:
Identifying and implementing automation processes as part of User support to eliminate manual efforts o Identify areas of improvement and scope for reduction of calls.
Ensuring timely reconciliation of entries by having effective review mechanism and escalating to vendor/IT.
Application Functional Support
- Ensuring Production Support of various retail banking applications used by more than 60000 users across
- branches.
- Ensuring immediate, effective and efficient application support.
- Managing escalations as part of support function.
MIS Support
- Ensuring necessary MIS are provided on time and to act as a business enabler.
- Ensuring the projects are delivered as per the agreed SLA with quality and fine-tuned scripts.
- Ensuring periodical MIS are published with accurate values and within the stipulated timelines.
Master Maintenances
- Ensuring periodic and correct execution of master data basis the requisite approvals received.
Access Management
- Ensuring access to production servers are granted on need basis with appropriate requests logs.
- Ensuring timely backups are in place.
BCP Co-ordination
- Implementation of BCP for all Retail Operations functions (Liability, Asset, Direct banking, DP, Custody, Credit Cards, BPRG Application Support).
- Ensuring existence of operations effectiveness in shifting the activities to alternative location in case of any disaster at their site where identified critical processes are being executed, in order to avoid any customer, financial, regulatory or reputational impact for the organization.
- Ensuring necessary sign offs are in place for the identified critical activities and recovery plan strategy documents
- People Management which includes Resource planning, training, mentoring, Career planning, Job sizing
- Periodic review of open items and discussion with stake holders for logical closure.
- Identify areas of improving efficiency and automation and enable operations in improving efficiency and productivity
- Manage escalations and ensure incidents are managed effectively.
- Ensuring implementation of archival solutions for the identified applications.
KNOWLEDGE AND SKILL REQUIREMENTS (Education, technical/ behavioral skills, Experience)
- Graduate with MBA / MCA
- 12-15 years experience , in execution, strategic and planning across
- BFS domain areas – Retail , AML, Depository / Custody, Retail asset, Collection, Business Banking etc.
- Technical Expertise in SQL / Oracle desirable
- Analytical and technical skills on database, Reporting Tools
Branch Manager
About the job
The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. In addition to reporting all financial and operations information to company management, this candidate is responsible for hiring, training, and dismissing any employees at the branch.
Responsibilities
- Maintain financial responsibility for all expenses, wages, and asset management
- Identify operational deficiencies and implement plans for improvement
- Create and maintain a weekly report on operations and sales at the branch
- Hire and train all employees of the branch
Qualifications
- Bachelor’s degree or equivalent in Business
- 10+ years’ of management or supervisory experience
- Experience hiring and training individuals
Lead a result-oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk. Total exp – 10 years,
Job Location – Vadodara, Nadiad
Data Engineer – ML & Cloud
Job Purpose We’re looking for an experienced Azure & ML Data Engineer to join our team. The ideal candidate will have a strong background in Azure data engineering, with expertise in designing, building, and deploying or migrating large-scale data Systems (On-Prem job or ML Model) on Azure. Experience in Pyspark, Python, Pandas, Sql, Databricks and Azure Cloud, ML model development is a must.
Job Responsibilities (JR): 6 – 8 Areas Actionable (4-6)
Migration of ETL jobs to Cloud
Batch Model deployments
Optimization and automation of jobs
Data insights and dashboards
Azure Cloud & ML Data Engineering:
· In-depth technical knowledge of : Databricks , Spark, Python, SQL, Unix/Shell script , Hadoop ecosystem , Azure Data factory Azure Data bricks, Azure storage , Azure Synapse , SQL DB , ADLS , Azure DevOps , Delta Lake, Data lake, Git Hub, Docker. · Hands-on-experience developing data lake solution using Azure (Azure data factory for ingestion and orchestration, data lake Gen2, azure SQL server for storage, azure analysis service for transformation, Azure data bricks) · Performing Extraction Transformation Loading (ETL) of required data from different source systems (Oracle/DB2/Query DB etc.) using multiple transformation in (Python/HQL/SQL/Spark) · Build end to end reusable and scalable data pipeline using Databricks & Azure and able schedule the pipeline based on trigger. · Plan and implements tools, utilities and reports that help monitor cost cloud. · Under direction of a senior data engineer, leverages technical experience to develop automation tools for standardization and efficiency to acquire, process, clean, integrate, investigate, report and /or store finance related data on cloud. · Build environments for running/Deploy batch ML models · Contribute to the evolution and maintenance of Docker’s Open Python platform. · Build, own, and maintain the infrastructure to support ML models
· Collaborate with data scientists and architects for smooth Model deployments · Perform quality checks on the data for accuracy, completeness and consistency · Implement and improve monitoring and alerting. · Gather requirements and business process knowledge in order to transform data as per needs of end users · Provide better optimization technique which will help to reduce cost and time of execution. · Reporting results back to relevant stakeholders · Commitment to creating high quality reports with a clear focus on analysis that can drive action. · Creating appropriate documentation to allow stakeholders to understand the steps of data analysis process and duplicate or replicate the analysis if necessary
· Innovation · Thinking, evolving and making significant changes in the processes, techniques, methods so as to save time, energy and money. · Any other assignments depending on the needs of the organization
Educational Qualifications Key Skills
1. BTech/B.E or equivalent in IT /
Computer science or related areas · Excellent problem-solving capabilities with strong fundamentals in computer science · Strong technical & analytical skills · Strong knowledge in data modeling and building scalable data pipelines involving complex transformations · Strong written and verbal communication skills · Excellent knowledge of current trends in the field of data analytics/business analytics field
Experience Required
· Experience of 3+ Years in role of Azure Cloud & ML Data Engineer
· Experience of 3+ Years in Spark/Python/SQL/Azure Cloud in building, maintaining as well as deploying
scalable data pipelines
· Experience designing and deploying high-performance systems with reliable monitoring and logging
practices
· Exposure to banking preferable
Nice to Have · Experience in Financial domain · Knowledge of cloud computing platforms (AWS, GCP, etc.) · Certification in Azure or Databricks data engineering What We Offer: · Competitive salary and benefits package · Opportunity to work with cutting-edge technologies · Collaborative and dynamic work environment · Professional growth and development opportunities