HDFC Bank Limited is an Indian banking and financial services company, headquartered in Mumbai. It is India’s largest private sector bank by assets and the world’s tenth-largest bank by market capitalization as of May 2024.
Software Engineer – Flutter
About the job
Role: Software Engineer – Flutter
Experience: 4 years of experience in flutter is required
Location: Gurgaon
Skills set:
Strong hands-on experience in flutter based front end mobile plus web development (Flutter & Dart)
Expert with full stack development(Flutter)
Proven experience on Dart, Flutter, Android Or iOS native apps.
Experience in writing unit test, snapshot testing.
Experience on Java and NodeJS microservices is a big plus.
Code Quality Tools: SonarQube.
Code Versioning tools: Git, Github, Bitbucket.
Strong systems design experience with DS/ Algo
If you feel the above opening suitable then please share your cv to “pradnya.bhalekar@hdfcbank.com” or”pooja.patil7@hdfcbank.com”
Relationship Manager
About the job
Company Description
HDFC Bank is India’s largest private sector bank, offering a comprehensive range of financial products and services. With a customer base of over 92 million, our extensive distribution network reaches every corner of the country through 8,919 branches and 21,031 ATMs. Our mission is to be a “World-class Indian Bank” with a focus on product leadership, customer satisfaction, and operational excellence. We provide innovative banking solutions for individuals and businesses, empowering companies of all sizes with tailored services and financial tools.
Role Description
This is a full-time on-site role as a Relationship Manager at HDFC Bank in Chennai. As a Relationship Manager, you will be responsible for managing and nurturing customer relationships, promoting banking products and services, identifying opportunities for growth, and ensuring customer satisfaction. You will collaborate with internal teams to provide comprehensive banking solutions and support the bank’s business objectives.
Qualifications
- Excellent interpersonal and communication skills
- Strong sales and negotiation abilities with prior experience in Handling corp clients, dealt with Directors, CFO & CEO of corporates is preferred
- Knowledge of financial products especially in working capital such as OD/CC, BG/LC, Project Financing, Large Capex Funding, Very good Structural skills basis client requirment and day to day txn support with services
- Its an very challenging and empowerd role, seeking candidate from similar experience, non related banking experience candidates need not to apply
- Customer-centric approach and problem-solving skills
- Bachelor’s / Master’s degree in Business, Finance, or related field
- Candidate from Chennai, Chennai outskirts, Tiruvallur, Sriperumbudur and kanchipuram region can apply, exceptionally all TN candidates can also apply if they are able to relocate and operating location is reserved within Chennai & Kanchipuram
- Candidates requires to travel within Chennai and Kanchipuram can apply and not interested in travel candidates need not to apply
- No constraint in salary but depends on the current or last drawn salary, Excellent perks and other facilities
Data Scientist
About the job
Job Name: Data Scientist
Location: Gurgaon, Sector 39
Email Id : pradnya.bhalekar@hdfcbank.com, pooja.patil7@hdfcbank.com
Job Purpose:
A data scientist turns raw data into valuable insights that an organization needs in order to grow and compete. He/she interprets and analyzes data from multiple sources to come up with imaginative solutions to problems. He/she builds AI models and applications which solvereal complex banking business problems.
Job Responsibilities:
- Machine Learning Engineer with strong knowledge of Python and cloud based deployments
- Build, train and deploy models for inferencing and build surrounding APIs to access them on cloud and on-prem.
- You will be part of hands-on team developing ML based applications for the bank using various ML techniques
- You will be required to build and deply ML applications in cloud using NLP, LLMs and other supervised learning techniques.
- You will be required to efficiently understand the data domain of the bank to perform EDA and MI report. And eventually designing and developing ML application on the data for multiple programs.
- Certified in at least one cloud, preferably AWS or GCP.
Key Skills:
- Machine Learning Engineer with strong knowledge of Python and cloud based deployments
- Strong knowledge of EDA, NLP, Topic Modeling, NER, Embedding models and Semantic Search based techniques
- Have working knowledge of LLMs via APIs like Open AI and deploying open source LLMs like LLAMA2 and FLAN T5 etc.
- Strong knowledge of Lang Chain framework and Fast API of python is a must have.
- Knowledge of runtimes like ONNX, Quantization, QLORA techniques
- Working experience of Cloud preferably Azure. Understanding of MLOps frameworks is a big plus.
Experience:
- 8- 15 years proven experience as a Data Scientist or Machine Learning Engineer
Manager- Contact Center Value Enrichment – Virtual care
About the job
Job Purpose Central Product team role responsible for the following key deliverables: · Ensure effective usage of the technology platform available at Virtual Care · Requirement gathering and definition aimed at efficiency enhancement for Virtual Care users. · Assess need for enhancements and new requirements basis User and customer feedback. · Reports requirements for analytics So that · the technology tools are effectively used for enhancing staff/ user experience thereby helping achieve higher Service and Productivity standards.
Job Responsibilities(JR) Actionable
Contact Center Platform
Usage · Basis interactions with Users, assess the utility and usage of all features provided on the Contact Center platform. · Carry out on site reviews to assess efficiency of the current features. · Study the end to end process and recommend steps to improve usage. · Usage covers all aspects of contact center- voice and non-voice and all operations areas.
User Experience
Assessment
· Periodically review the internal process linked to the Contact Center platform and assess user experience. · Assess effectiveness of platform features and offering which will form the basis of UI enhancements. · Define and implement process modifications in order to bring in efficiency/ improve productivity. · Review all journeys and process documents / guidelines on timely basis to ensure correct and updated information available with units at all times to service customers.
Create requirements
· One point contact for line and Central team users at Virtual Care on platform requirements. · Coverage to include new service desks and products. · Basis user feedback and customer feedback create requirements that can be translated into contact center front-end requirements, · Requirements to cover service, cross-sell, training and quality, complaint management and other operations areas of Virtual Care. · Review the internal information security guidelines for Virtual care in the context of Virtual Care. · Ensure controls to align with the compliance guidelines.
Analytics
· Timely release of platform usage reports detailing effective use of the features of the contact center platform. · Analysis of data points which will be utilized by Users to identify improvement plans. Track progress. · Analysis to aid Senior Management in decision making.
Unit Visits
· Unit visits covering interactions with staff-users to collect feedback on the tech platform, assess usage of current features and create requirements aimed at efficiency improvement.
Educational
Qualifications Key Skills
· Min Graduation
· Banking Product & Process Knowledge · Team Management. · Planning and Organizing Skills · Communication. · Awareness of Banking regulations · Competition awareness · Influencing Skills · Innovative thinking
· Technology Awareness · Planning and Organizing Skills
Experience Required
· Minimum experience in years – 8-10 yr
· Exposure to banking preferable
· Experience in call center / service industry.
· Awareness of Banking regulations
Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) · Internal Unit staff; · PhoneBanking & EMT Care Units and Central Team · Product representatives; · Product Heads · IT/ BSG Department for technology requirement discussions. · Vendors / Telecom Service Providers · Business Head -Virtual Care
Third Party Risk Manager
About the job
Proficient in :
- Planning & implementation of external audits basis bank’s framework
- Governance and monitoring of the end to end external audit process
- Coordinating between external auditors , third parties(auditees), Bank’s Teams during the audit
- Liaising with third party SPOC and auditors in advance on audit schedule and ensure smooth audit commencements
- Ensuring timely reverts from Third party and Bank SPOCs on remediation actions and timelines
- Monitor progress and slippages of timelines committed on remediation closures
- Overall dashboarding to stakeholders at different levels
Third Party Risk Manager
About the job
Job Purpose
Responsible for managing a team & ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
Review the Outcalling process to Customers for clarifying customer queries on transaction declined due to card control not enabled, Renewal and upgrade customers for welcome call/feature enforcement
To ensure team meets the defined benchmarks on service experience, call handling time, quality, revenue generation through cross sell of products…etc parameters are met consistently, including the call productivity standard
Ensure team meets zero defects processing of all customer requests
Ensure team meets complete and accurate resolution within the defined TATs.
Ensure team meets required process compliance as per the set Audit and SQ guidelines.
Key Responsibility Areas :
Activities
Customer Interaction & Query/Complaints Management
Ensure team successfully handles outbound calls of customers regarding card control:
Clarifications & queries on transactions declined due to card control not enabled
Renewal and upgrade customers for welcome call/feature enforcement
Responding to customers with the resolution within the defined TATs.
Process the requests as per defined process, while ensuring adherence to the customer authentication process.
Answering customer calls within the specified call answer time.
Adherence to the defined service delivery standards.
Accurate data capture of the request details as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.
Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.
Attempting to delight the customer by striking a relationship and fulfilling needs.
Call back to customers in case of any unresolved queries etc.
Appropriately escalating cases to the Supervisor.
Ensure agent activation on the cross-sell products basis defined targets / benchmarks.
Call Quality:
Ensure team delivers on following points
Deliver service quality to achieve Quality benchmarks defined from time to time.
Achieve defined Call Quality scores.
Achieve defined E-process Scores
Audit & Process Compliance:
Ensure team adheres to following
Ensure adherence to process and Audit requirements.
Ensure accurate and timely submission of financial transactions & requests.
Ensure Error-free logging/recording of customer requests
Team Management
- Driving Team productivity measures & service standards on the floor.
- Manage adherence to schedule for the team – Timely Logins & Staffed Time through smart shift management and break management.
- Keep motivation levels of team on a high plane. Develop and mentor team members to facilitate consistent performance & with Nil hiring gap.
- Carry out regular appraisals and Performance Management of staff managed. Lead by example.
Minimal attrition %
Minimal Unscheduled absenteeism
- Motivate to deliver consistent performance of the team.
Schedule Adherence & Service Productivity standards:
Ensure team meets following
Consistently meet the service productivity standards – Staff needs to meet the service productivity standards as defined from time to time
Ensure adherence to schedule and login times as applicable – Staff needs to maintain service adherence
Other Operational Activities
Ensure team adheres to following points
Maintenance of records / record keeping.
Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality.
Shift Adherence
Nil Unscheduled offs
Appropriate attendance record updation
Nil Exception of ID maintenance
Adherence to Audit and compliance process as defined.
Key Skills
Good Team spirit
Interpersonal skill
Good communication skill
Proactive & focused approach
Banking Product & Process Knowledge
Influencing Skills / interpersonal skills
Qualification & Skills Required:
Graduate
Banking Product & Process Knowledge
Good Communication skills
Influencing Skills and interpersonal skills
Experience Required: Minimum experience in years – 0-5 years, Exposure to banking preferable
