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EXPERIENCE
- Bachelor’s degree in human resources, Business Administration, or related field.
- 1-2 years’ of Experience in HR Admin or similar role.
- Knowledge of HR systems and processes.
- Excellent communication, organizational and multitasking skills.
- High attention to detail and ability to handle sensitive information with discretion.
Temporary (Maternity cover) – Retail Merchandising Manager
This is a temporary position to cover a maternity leave, expected to run for 4-6 months approximately.
RESPONSIBILITES
Market and Métier knowledge
- Frequent store visits to acquire product expertise, analyse feedback and identify trends
- Monitor sales performance through both quantitative analyses and compiling qualitative feedback
- Undertake detailed analyses to understand business opportunities and risks
- Build action plans in close collaboration with Retail, Training, Customer Service, Metiers and Europe Region to achieve ambitions
- Plan product feedback sessions and metier circles with ambassadors to collect key insights from each store and prepare for the buying sessions
- Work closely with Retail Merchandising Director to update sales forecasts
OTB and Buying management
- Collaborate to the definition of OTB for stores in line within the strategy of the subsidiary and Europe and with the stock objectives set for the current year
- Monitor and control reorders in line with budgeted stock levels
- Propose a buying strategy and support physical stores in their buying to ensure a coherent offer that will answer to their customers’ needs and enhance the store identities, with a good balance between novelties and bestsellers (assortments, PSI, novelties)
- Monitor the PSI and replenishment in collaboration with the Planning team, proposing adjustments based on sales per store, assortment planning and retail constraints
Product animation
- Support the launch of new products by collaborating with Training team, Visual Merchandiser and Communications to ensure successful launches
- Work closely with VM team to optimise products visibility, create coherent VM stores, and highlight products as per business needs
- Contribute to the success of Animations and Events by ensuring the product assortment, working with Customer Service to ensure timely delivery, collaborating on VM plans, and providing tools to support the Retail team
- Ensure product is managed throughout the region by the appropriate action of transfers and replenishment to optimize sales and stock management
- Work with the Training team to support in-store briefings for key products
Métiers & Europe Community partnership
- Share, implement and adapt Europe strategy within the subsidiary and bring forward the best practices from the community
- Work closely with the Métiers to implement their strategy locally and achieve growth ambitions
- Be the key liaison between the Stores and Métiers: share feedback and key information
REQUIREMENTS
- 5-7 years of Retail Merchandising / Buying experience within a retail environment
- Highly analytical with exceptional organisational and presentation skills
- Advance knowledge of Microsoft Office, particularly Microsoft Excel
- Excellent communication skills, ability to work with Retail teams and liaise with Corporate teams
- Detailed in their analyses but synthetic and action-focused when sharing with others
- Business and service-oriented, proactive towards tasks and proposing new ideas
- Team player, with great interpersonal skills
Client Advisor – Dubai Mall
MAIN RESPONSIBILITIES
Sales and Service:
- To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
- To engage with the client with sincerity.
- To make the client feel comfortable by creating a bond through conversation.
- To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.
Customer Relationship Management:
- Call on current & potential clients to establish & maintain client relationship and to inform about new products & services.
- Invite the customer to share his/her details to continue to establish & maintain client relationship and to inform about new products & services.
Administrative and Visual Merchandising:
To oversee, under the Store Manager/ Floor Manager’s supervision, that:
- The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
- The departments are always well stocked.
- The products are well stored or folded in order to prevent any damage.
Operations:
- To partake in management tasks associated with sales.
- Adhere to the administrative procedures concerning exchanges, returns and repairs.
- Be accountable and responsible for ad hoc mission entrusted by the store management.
- To share clients feedback on products.
- To propose ideas for improving the daily running of the store and the service deliver.
REQUIREMENTS
- Proven track record in a sales position in luxury retail.
- Empathy & sincerity when serving customers.
- Professionalism in services provided to the customer.
- Individual contribution to the turnover in the sector.
- Positive attitude within the sales team.
- Familiarity with the products.
- Punctuality, flexibility, reactivity.
Customer Experience Executive – Dubai Mall
- As a Client Experience Executive, you will be responsible to ensure that each client enjoys an exceptional and memorable experience that reflects our brand’s values and standards.
- Working closely with the store team, the Client Experience Executive supports a warm welcoming, personalized and service-oriented atmosphere, proactively addressing clients’ needs and elevating the overall shopping experience
- Greet and warmly welcome clients, creating a comfortable and inviting environment
- Engage with clients to understand their needs, preferences, and style, offering tailored recommendations, using traffic management tools if needed
- Effectively manage the waiting time applying appropriate verbal and non-verbal communication and using traffic management tools if needed
- Support sales team in delivering a seamless client experience by coordinating services like product reservations, client appointments, customer orders, paid items pick-ups and follow-ups
- Monitor and follow up on the client feedback on the shopfloor ensuring that any issues are promptly communicated to the managers (if needed), addressed and resolved in a client-centric way
- Present, support and assist in organizing and executing in-store events or experiences aimed at enhancing client engagement. Share stories and anecdotes about Hermes with clients whenever possible
- Collaborate with store runners, sales team, and management to ensure that client-facing areas are impeccably maintained and stocked
- Keep records of the regular clients’ preferences, interactions, and feedback in line with client relationship management practices
- Act as a brand ambassador, embodying the brand’s values and maintaining an approachable and elegant demeanor
- Ensure that all service-related guidelines and brand standards are consistently followed
- Build strong and enduring relationships with clients to encourage repeat visits
- Support loyalty and retention efforts by engaging clients with personalized communication, and special services such as beauty consultations and F&B
- Continuously learn about clients’ evolving preferences to provide personalized assistance that makes them feel valued and understood
- Provide the information about the mall, store services and significant cultural events in the city
- Operational Efficiency and Excellence – traffic and waiting time management
- Product and Brand Expertise – Deeply understands the brand’s heritage, values, and products to educate and inspire clients
- Seamless waiting experience – adherence to service-level expectations
- Collaboration and team support – feedback from the teams and management on the ease of collaboration and support provided (communication, follow-ups)
- Consistency in maintaining and organizing client-facing areas
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