Hershey brands are mostly chocolate or candy-based, and the Hershey Company also manufactures gum. Its main markets are the U.S. and Canada.

Full-Time Sr Asst Supervisor Food Service Experience – Hershey’s Chocolate World

Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

This is a Full-Time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.

With that guest experience in mind, The Full-Time Senior Assistant Supervisor of Food Service Experience is the leader in guest service. This position will set the tone for the Food Service team by demonstrating superior guest service and is responsible for coaching team members to maximize guest engagement.

The Full-Time Senior Assistant Supervisor- Food Service Experience is responsible for maximizing sales and minimizing food waste to achieve overall financial success. Supervising the day to day operations of Hershey’s Chocolate World (HCW) Hershey’s Food Service area (to include but not limited to: Ice Cream, S’mores, Bakery, and Food Hall). The incumbent must be keenly aware of the balance required to support superior customer service and Hershey’s Food Service sales. Responsibilities include direct PT Flex-Force employee supervision, zoning, coaching, training, tracking attendance/tardiness, and supporting performance appraisals. Responsibilities also include making some operational decisions and food display adjustments. The Full-Time Senior Assistant Supervisor- Food Service Experience is responsible for maintaining bakery and food displays to standards and food safety and sanitation in all areas. The incumbent participates in weekly Hershey’s Kitchens staff meetings and provides insight on consumer feedback.

Major Duties/Responsibilities: 

Employee Coaching and Supervision (60%)

• Through observation and demonstration, effectively coach all part-time flex force Food Service team members to maximize guest engagement

• Communicate to all employees ensuring they are knowledgeable about Food and Beverage offerings, promotions, marketing initiatives, and complex special events that impact the team

• Facilitate employee training including appropriate coaching and counseling where needed and guest service training to ensure employees can provide the best possible guest service

• Conduct pre-shift meetings, check-in employees at start of shift, ensure all are in proper uniform, and ensure breaks are taken in accordance with policy guidelines

• Facilitate employee rewards and recognition programs by taking the leadership role and demonstrating best practices

• Participate in Part-Time Flex Force annual performance feedback process Facilitate attendance disciplinary process

Operations (20%)

• Ensure efficient day-to-day operations of the Food Hall and Bakery Strive for sales excellence and results

• Supporting Inventory processes and standards within the Food Service department including but not limited to; Daily alcohol reconciliation, monitoring and maintaining physical counts of front of house product

• Support Food Hall and Bakery locations as needed, including operational checklist completion

• Support part-time labor planning for business needs in partnership with department scheduler and leadership

• Support future Hershey’s Kitchens and Food Service development and execution

Bakery and food merchandising (10%)

• Responsible for ensuring the ready to serve food and bakery items are merchandised in a consistent manner

• Monitor inventory levels and coordinate communication of need with bakery and kitchen production

Leader Duties (10%)

• Responsible for continuously walking the floor to deliver a high-level of consumer engagement and meet sales goals while maintaining and elevating The Hershey Company brand reputation

• Responsible for ensuring adequate staffing to meet the needs of the business which includes adjusting schedules to ensure appropriate coverage within budget

• Responsible for crowd control and queuing at food and bakery locations

• React to guests concerns and questions quickly with a heavy focus on guest recovery and problem solving in the moment

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities: 

• Candidates must possess (or be able to complete within 6 months) Pennsylvania RAMP server training and ServSafe Food Handler certification

• Must maintain a neat appearance and meet uniform standards

• Must be able to walk and stand for 8 hours

• Must be able to sit for 2 hours

• Must be able to push, pull, carry, and lift 25-50 pounds

• Requires overhead lifting, stooping, bending, and twisting

• May require initial morning set up of stanchions and movement of fixtures

• Must have basic math skills to add and subtract inventory

• Must be able to operate a cash register

• Must have basic Microsoft Office computer skills

• Must have leadership skills in teamwork, employee motivation, coaching, and time management

• Must have supervisory skills

• Excellent verbal and written communication and customer service skills

• Ability to interact with all levels of people and be able to effectively collaborate

• Attention to detail

• Ability to prioritize

• Ability to meet tight deadlines and have good follow-through

• Ability to work under pressure and have problem-solving skills

• Ability to remain calm and handle crisis situations with urgency

Minimum Education and Experience Requirements: 

Education:

• High school diploma or GED equivalent is required

Experience: 

• 2 years of supervisory experience in customer service and operations management preferably in retail, restaurants, hospitality or equivalent is required

• Bar service experience is strongly preferred but not required

What’s in it For You?

• Free meal and drinks for every shift worked

• Flexible scheduling

• Holiday pay and the opportunity for annual pay raises

• 50% discount on all Hershey Kitchen’s and Bakery food items

• Employee recognition programs, cook-outs, and many other activities

This description covers the most significant duties performed, but the incumbent may be responsible for other minor-related work assignments.

Manager, International Marketing

The Hershey International Team (global excluding USA) is on a journey to double our business over the next 10-years by bringing more moments of goodness around the world through our great products and experiences.  You can join the heart of it all as part of the Hershey International Strategy and Marketing team (ISM) working with partners all around the world to drive strategy & performance, build global brands and deliver consumer centric products & innovation!

The Role

As a member of the Hershey International Strategy and Marketing team, the Brand Manager will play a lead role throughout the corporation. Working in Brand Management at Hershey’s means being more than just a marketer, it means being a total business owner. You will work on brand strategy, insights, consumer demand generation, innovation, managing P/Ls and so much more. You will be responsible for delivering goals and building the future.

This role will focus primarily on growing the iconic Reese’s brand around the world! This position leads the full funnel from discovery through to commercialization (including not limited to) developing strategy, building brand plans/reviews, driving strong execution and setting up the foundations for global marketing with the broader International Strategy & Marketing team members.

This role requires strategic and creative thinking, high ambition and resourcefulness and the ability to operate independently in a start-up like culture. This position requires strong marketing fundamentals and analytical skills to translate insights and information into plans and recommended actions affecting all major marketing variables (such as advertising, promotions, product and portfolio development, pricing and more) to drive the short term and long-term business growth of the Reese’s brand. This person must be a strong leader/influencer and project manager – as they play a key role coordinating with global marketers, cross-functional teams and external partners to ensure necessary actions occur in support of driving Reese’s growth globally.
Working closely with international marketing teams you will be responsible for …
• Leadership of Global Brand Building and Marketing activities for Intl. Reese’s brand
• Development of new initiatives from discovery and ideation through commercialization using Hershey’s process to achieve company sales growth and profit targets
• Strategic, annual, and marketing planning and periodic re-planning on the business
• Key stakeholder management and regional coordination to enable successful implementation of global initiatives across regional marketing plans
• Analysis of business results or directing such analysis
• Deep knowledge of the commercial, operational, and financial dimensions of the business
• Partnership with regional marketing teams, regional insights, regional sales and other key stakeholders to support strategy development
• External and internal assessments of the business environment, competitors, customers, market trends, and implications to the area of responsibility
• Personal training and development
• Support the broader ISM team with key deliverables

Skills & Knowledge Required:
• Contemporary marketing knowledge and expertise
• Passion for International/Global Brand Building
• Experience with creative agencies and the ability to deliver strong creative feedback
• P&L experience & understanding
• Superior strategic thinking and planning
• Strong general business knowledge and holistic general management approach with a value creation mindset
• Demonstrated ability to be accountable for sales, income, and profit results
• Project management experience with proven ability to effectively manage multiple projects in a dynamic environment
• Superior leadership skills and ability to influence others
• Excellent verbal and written communicator to a wide breadth of audiences, including senior leadership
• High proficiency with Nielsen and/or IRI is preferred
• Outstanding analytical abilities
• Ability to nurture and contribute to innovation and creative solutions
• Lifelong learner with potential to be a strong people developer.

Education & Experience:
• MBA required externally; Internal Hershey experience in-lieu of MBA
• Min. 3 years (post-MBA) of related work experience (CPG Brand Management).  7+ min. years overall.

Supervisor Production- West Hershey (2nd Shift)

The Hershey Company West Hershey plant is a Union plant producing products such as White & Dark Paste, Kisses, Nuggets, Milk Bars, Almond Bars, Rolo, Syrup & Cookies and Crème in a high-speed complex environment.

As a Production Supervisor, you will be responsible for the financial planning, as well as directing and managing the activities of hourly production personnel while safely and effectively meeting the needs of their departments / areas in the plant.  Additionally, the supervisor is responsible for adhering to the employee handbook, and complying with regulatory requirements, company and plant policies, procedures, and rules in their area of responsibility.  To be considered, you must also be flexible for all shifts, and weekend work.

In addition, the Production Supervisor will:
• With minimal direction and input from senior leadership, propose, plan, and execute projects to eliminate the root cause of manufacturing problems
• Independently execute projects of high complexity which have a large impact on the on the company’s current and/or future business interests. Projects may relate to any aspect of the business – people, procedures, policies, finances, equipment, processes and/or products
• Be responsible for the financial planning, as well as directing and managing the activities of hourly production personnel while safely and effectively meeting the needs of their department

Responsibilities:

• Ensure that the area of responsibility supports all plant goals daily and weekly reviewing results with staff
• Coordinate and administer daily interaction between the assigned area of responsibility and all other departments in the plant.  This would include peers across shifts.
• Ensure that personnel have proper qualifications, are properly trained, and motivated to work productively both as part of a team and individually
• Ensure compliance with established standards in the areas of food quality & safety and employee safety. Identify and implement opportunities for improvement.
• Ensure compliance with administrative and reporting procedures while complying with overtime and provisions of the handbook
• Coordinate labor staffing on a daily basis in coherence with budgeted staffing
• Document notification requests in SAP PM.  Follow-up and prioritize with maintenance and other shifts.
• Input data into SAP, check QA documentation, and verify employee time cards
• Analyze information and follow-up on exceptions and opportunities
• Foster a continuous improvement mindset, elevating new ideas (both your own and those of your employees), and executing plans to positively impact the plant operations and goals

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:

• Excellent people and leadership skills
• Strong change management skills, driving and implementing change to optimize the business focusing on safety, quality and costs
• Strong written and verbal communication skills
• Problem solving and decision-making abilities
• Ability to work with and relate to all levels of personnel
• Ability to read/interpret production performance reports

Minimum Education and Experience Requirements: 

• Bachelor’s degree preferred
• Minimum of 3 years of experience in manufacturing or in a high speed, complex environment required
• Experience with Microsoft Office Suite required
• Minimum of 1 year in a supervisory capacity preferred
• Food manufacturing experience preferred
• SAP experience preferred

Analyst Customer Supply Chain

The Customer Supply Chain Analyst is responsible for optimizing the supply chain operations to enhance service levels and drive efficiency across the customer supply chain. This role involves analyzing customer demand patterns, managing inventory levels, and coordinating with internal teams and external partners to ensure timely and accurate order fulfillment. The Analyst will leverage data-driven insights to support decision-making processes and improve supply chain performance, aiming to deliver superior customer service while managing costs and risks effectively.

Responsibilities:

1. Demand Forecasting and Analysis: Analyze customer demand patterns and forecast future requirements to ensure optimal inventory levels and avoid stockouts or overstock situations.​
2. Order Management: Oversee the order fulfillment process from order receipt to delivery, ensuring timely and accurate processing of customer orders while addressing any issues that arise.​
3. Inventory Optimization: Monitor and manage inventory levels to align with demand forecasts, working to reduce excess inventory and improve turnover rates while maintaining service levels.​
4. Cross-Functional Coordination: Collaborate with sales, production, and logistics teams to synchronize supply chain activities and resolve any supply chain disruptions or customer service issues.​
5. Performance Reporting and Analysis: Develop and maintain performance metrics and reports to track supply chain performance, identify trends, and provide actionable insights to improve efficiency and customer satisfaction.

Experience & Education:

• Education: Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field. Advanced degrees or certifications such as APICS or CSCP can be beneficial.​
• Experience: 3 years of experience in supply chain or logistics roles, preferably within the consumer packaged goods industry. Proven track record in demand forecasting, inventory management, and cross-functional collaboration is required.