Hilton Hotels & Resorts is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company Hilton. The original company was founded by Conrad Hilton.
Front Desk Supervisor
Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.
What will I be doing?
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Integrity – We do the right thing, all the time.
- Leadership – We’re leaders in our industry and in our communities.
- Teamwork – We’re team players in everything we do.
- Ownership – We’re the owners of our actions and decisions.
- Now – We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Public Area Attendant
What will I be doing?
As a Public Area Attendant, you would be responsible for cleaning and maintaining all public areas of the hotel and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Clean designated areas including, but not limited to, restrooms, public areas, hallways, stairwells, elevators, offices and banquet/meeting/conference rooms
- Perform a variety of tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, emptying carts of soiled linens, cleaning/waxing floors, removing and disposing of trash, insects and debris and emptying ashtrays
- Greet guests in a friendly manner
- Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed
- Assist in delivering guest requests and in cleaning guest rooms, as needed
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Integrity – We do the right thing, all the time.
- Leadership – We’re leaders in our industry and in our communities.
- Teamwork – We’re team players in everything we do.
- Ownership – We’re the owners of our actions and decisions.
- Now – We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Senior Manager
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Collaborate with key Hilton partners and vendors to establish working practices, clarify roles and responsibilities, and ensure that plans, dependencies, issues, and risks are aligned with the overall project plan, manage deliverables, and support commercial services goals
- Create and implement targeted project and/or implementation plans including change method, communications plan, development plan, training plan, resistance management plan
- Identify key functionality gaps by working closely with subject matter experts. Prioritize requirements and build and implement a remediation plan to resolve, if required.
How you will collaborate with others:
- Act as a positive strategic thought partner with business leads, product owners, leadership, deployment teams, and Platform Activation.
- Develop a solid understanding of hotel-level, owner-level, and corporate-level commercial objectives and revenue management business processes and systems across brands and geographies
What projects you will take ownership of:
- Lead the development of tactical delivery against organizational change and/or project plans for Hilton’s key strategic priorities.
WHY YOU’LL BE A GREAT FIT
You have these minimum qualifications:
- Seven (7) years of professional experience
- Five (5) years of experience in change management, organizational change, and/or strategic communications
- Travel up to 25% of the time for team meetings and collaboration with key partners
It would be useful if you have:
- Experience using PROSCI methodology, tools, principles, and application including understanding and validating experience applying the ADKAR model
- PROSCI/CCMP Certification, PMP certification, or similar
- Working understanding of ClickUp, Smartsheet, and other project planning tools.
- Hospitality Experience
Analyst, Accounts Payable
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day will be like:
- Perform accounts payable system-related activities and reporting on electronic interfaces from purchasing systems
- Review supplier integration and ensure supplier portal data is maintained and updated accurately.
- Monitor outsourcing provider updates to invoices and suppliers, ensuring they are performed.
- Provide analytical and dashboard reporting for process improvements.
- Monitor and respond to open cases or tickets relating to inquiries or service requests.
How you will collaborate with others:
- Resolve exceptions and inquiries requiring additional review from the outsourcing provider.
- Develop constructive working relationships across finance, corporate and customer departments.
What projects you will take ownership of:
- Provide analytical and dashboard reporting for process improvements
WHY YOU’LL BE A GREAT FIT
You have these minimum qualifications:
- One (1) year of experience in high-volume accounts payable or in data analytics
- Proficient in MS Excel (including Pivot Tables and V-Lookups)
It would be useful if you have:
- Experience with PeopleSoft or similar ERP systems
- Coupa, SAP, Ariba or integrated purchasing system experience
- Bachelor’s Degree in Accounting or Finance
