Listening

Project Manager

Partnerships Project Manager I US – Remote

The Global Partnerships team manages relationships with top and emerging partners across creators, public figures, media, and entertainment. Focusing on major social media platforms, the team helps drive product priorities and partner success across a family of apps. We are looking for a Program Manager to work with Partners Solutions Managers and Strategic Partner Managers within the Music space to assist with data analysis, partner program management, and manage partner inbound.

Responsibilities Performance Analysis: Collaborate with Partner Solutions Managers and Strategic Partner Managers to regularly analyze the performance of partner accounts/pages to identify areas of improvement and/or opportunities for product adoption Support on partner performance, goal tracking, market trends and forecasting to identify potential challenges or opportunities for the in-market team. Partner with various cross-functional teams across Operations, Programs, and Partnerships Anticipate bottlenecks, balance business objectives and needs versus technical and operational constraints and adjudicate between internal stakeholder groups to resolve blocking issues Ability to handle the pace and ambiguity that comes with working in a start-up environment

Minimum Qualifications 3+ years of experience in consulting, strategic partnerships, account, partner, or project management Knowledge of the music and entertainment ecosystem Experience working directly with Entertainment partners Industry experience in Tech, Social Media, Digital or Entertainment Self-starter, comfortable prioritizing work streams and communicating these priorities to leadership and stakeholders Strong operational background – bringing teams and functions together to increase efficiency Experience with Data Analysis Experience with public presentations to a diverse audience

Preferred Qualifications Fluent in Spanish

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

Junior Developer

We are seeking a Junior Developer to help design, build, and maintain backend services within a layered, well-architected system. This role is intended for developers who are comfortable navigating existing architectures, contributing meaningful improvements, and maintaining long-term code quality.

You will collaborate closely with Senior Developers, contributing to implementation decisions, reviewing code, and helping ensure architectural consistency across the codebase.

This position is located in Austin, Texas and is an in-office position. Relocation is not offered.

Responsibilities

• Develop and maintain backend API components using C# and .NET.
• Implement and extend application and domain logic in alignment with architectural principles.
• Work independently within established data access and infrastructure patterns.
• Maintain clear separation of responsibilities across system layers.
• Contribute to the design and evolution of RESTful APIs while preserving backward compatibility
• Diagnose and resolve issues across multiple layers of the application stack.
• Participate actively in code reviews with a focus on maintainability and architecture.
• Use Git and follow internal standard operating procedures (SOPs) for version control and code collaboration.
• Communicate status, risks, and technical tradeoffs clearly.
• Contribute to CI/CD workflows and assist with diagnosing pipeline failures.
• Adhere to and reinforce existing coding standards and conventions.

Candidate Requirements

• 2–4 years of professional experience with C# and .NET.
• Experience working in a layered or clean architecture codebase.
• Experience building and maintaining backend APIs in production.
• Practical experience with ORM-based data access.
• Experience working in multi-project or modular solutions.
• Ability to modify existing systems thoughtfully without unnecessary refactoring.
• Strong Git experience, including pull requests and code reviews.
• Ability to apply technical direction while exercising sound judgment.
• Strong written and verbal communication skills.

Customer Support Executive

Hybrid Role – Based in our Sheffield office 3 days per week with 2 days working from home.

⏰ This is a full time role – Mon – Fri, 37.5 hours per week.

Our mission:

• Two in five people in the UK rent their homes. Goodlord’s mission? To be the gold standard platform for renting 🌎
• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
• Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! 💚

The Opportunity:

• Working on live chat, inbound phone and email enquiries to solve a wide range of technical and navigational queries for our customers
• Identifying reasons for both simple and more complex technical queries our customers face – and helping us solve them long term
• Working cross-functionally with other teams in the business to resolve customer queries

What we need from you:

• Previous experience of working within customer service team delivering first class customer experience
• The ability to learn new systems and switch between multiple platforms with speed and accuracy
• Attention to detail with effective written and verbal communication skills

It would be great (but not essential) if:

• You have experience working within a technical support team.
• You have worked with support tools like Zendesk or Salesforce before
• You can adapt well to change and be a driver in implementing change

What’s in it for you:

• 🚀 Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work – certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!
• 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
• 🌴 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
• 🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
• 🤩 Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics