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IT Support Technician
IT Support Technician
The IT Support Team is the first point of contact for team members in need of IT services or support. The principal goal of the team is to provide excellent support by troubleshooting issues, fulfilling requests, and providing technical guidance at the first point of contact. This may involve direct interaction via in person, phone, or chat, responding to inquiries via email or the end user portal, or interacting with users through screen sharing and other virtual means.
Software/Hardware Support focuses on troubleshooting and improving our end user hardware and software environment. The team collaborates with all business areas to sustain and enhance the technical systems that enable to operate simply and efficiently in both mills and offices. They have a deeper understanding of O365, operating systems, and standard software suites. They also perform life cycle management of IT assets, including laptops, desktops, and peripherals.
Your Day to Day
- Act as a primary support point for hardware, application, and data processing requests and issues from our facilities and offices across North America.
- Respond to incoming requests (e.g., emails, dashboard alerts, text, chat, phone, or in person) and accurately identify, diagnose, prioritize, resolve/escalate the tickets within established SLA standards. Enter/update technical problems, causes, status, and solutions within the ITSM software.
- Participate in an after-hours support rotation to provide support to end users.
- Perform escalations to vendors or internal departments when necessary and work with the other party to resolve the issue to the end user’s satisfaction.
- Under the direction of senior staff, help create/configure minor enhancements as requested by the business or identified by the application team staff.
- Support projects for software upgrades and new deployments, hardware updates and new deployments, Audio/Visual events.
- Create and maintain documentation for standard Technical Support policies, procedures, and practices. Develop how-to documentation, training material.
- Work effectively in a team environment to provide support to our end users with a positive customer service attitude.
Essential Skills and Experience
- Experience providing excellent customer service
- Highly self-motivated and directed with keen attention to detail
- 1+ years experience in technical support
- Be savvy tech and able to learn new technology quickly
- Exhibit a strong work ethic and responsible behavior and must maintain the confidentiality of information at all times
- Familiarity with O365 and standard software suites.
- Familiarity with Microsoft Admin Portals (Exchange, O365, Azure, etc.)
- Curious and solutions focused
- Solid documentation skills
- Experience supporting Operating Systems and the O365 Suite
- Excellent interpersonal skills with both technical and non-technical personnel.
- Good to Have
- Experience with device endpoint management, including configuring, testing, and deploying machines using Autopilot/Intune or similar tools
- Knowledge of SCCM, JAMF, or other endpoint management tools
- Understanding of Active Directory (group policy management, Sites and Services, Users and Groups)
- Experience with ServiceNow or similar ITSM software
- Experience with project management, change management, and basic ITIL principles
- Bachelor s degree in computer science or a related field
- Experience or training in Design Thinking
- Other Considerations
- Conditions include working inside, occasionally working around machines with moving parts/objects, and occasionally lifting devices or boxes weighing up to 50 pounds.
- Occasional irregular hours, including evening and weekend work and monthly on-call rotation.
Related Questions:
What are the 3-5 primary specific duties/responsibilities on a daily basis for this role??
- Primary support point for hardware, application, and data processing requests and issues from our facilities and offices across North America.
- Manage support tickets and user communication within our ServiceNow system.
- Create and maintain documentation for standard Technical Support policies, procedures, and practices.
- Develop how-to documentation, training material.
Could you provide a little background on the department and the team they will be working on? This role will be apart of the Help Desk team and report to IT Application Support Manager, which oversees the Help Desk, L2 Support teams, and small enhancements development team.
What are some must haves on a resume that would stand out from candidates?
- Software and hardware support within Microsoft echo system
- Hardware provisioning
- Nice to have: Some Apple iOS support
- Nice to have: Technical acumen on A/V equipment
IT Analyst
Overview: Every consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services offers to clients. As an IT Analyst, the candidate will join the Business Transformation practice. The Business Transformation practice is dedicated to diagnosing and addressing core business challenges including regulatory compliance, full-scale implementation, managing change and driving continuous improvement across transformation initiatives.
Responsibilities:
Work to automate current manual processes to take new Amazon Machine Images (AMIs) in EKS clusters in a way that is not disruptive to the stability of the services running in that cluster
Qualifications:
6-8 years of experience
AWS
K8s
Flux
GitHub Action
AL2023
EKS or Kubernetes required
Python required
The salary range for this role is $80,000 to $160,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you’ll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
Sales Intern
Job Details
Looking for intern who have undergrad in technology background (Preferred) and currently pursuing MBA with interest in sales and marketing career.
Intern will learn how to do prospecting, prepare for meetings, presentation, proposal, pitch, follow up and set up meetings to support sales & marketing process
QA Lead
Job Details
Direct Hire
Irving, TX (Hybrid)The QA Lead will be responsible for providing leadership to the Quality Assurance team, including Functional, Integration, E2E, Performance and other areas of testing. This role requires you to have automation experience in either TOSCA or UiPath. This role will be a hands-on role in providing testing for applications like Salesforce, TMS, OMS, etc. Experience in Digital and eCommerce is a good to have for this position. This role will be responsible for leading projects by working with resources (Onshore and Offshore). This position will be a member of the Quality Assurance team and report to the Director of QA and Application Support.
Responsibilities
- Prepare all documentation for test strategy, test plans, test estimates, test cases and test scripts.
- Work with the Onshore and offshore team members to track the work daily.
- Design, develop, and execute test strategies and plans.
- Perform the integration and system testing activities.
- Experience in creating test plans, UAT plans, reviewing test cases/scenarios with other stakeholders.
- Strong experience in TOSCA, CI/CD and Azure DevOps integration.
- Experience with API testing using Postman or SOAP UI
- Experience and proficient with basic SQL/database testing
- Manage working relationship between QA team, Development team, Product team, Business stakeholders.
- Deliver planning, execution, and reporting for project/program testing activities.
- Work with extended team to resolve quality issues.
- Execute application test cases and issue remediation tasks.
- Assist with application transition to UAT. Provide the required support for UAT testing.
- Work with the Business analysts and development teams group to assist in creating test scenarios, and application verification.
- Directly work with the team of QA Analysts (Onshore and Offshore)
- Thorough knowledge of the entire SDLC (Waterfall/Agile), IT systems and processes, testing methodologies and their direct implementation to projects
- Good Understanding of Retail Supply Chain from eCommerce, OMS (Order management), WMS (Warehouse management), TMS (transportation management) standpoint
- Thorough knowledge of the test planning and test management domains
- Experience in analyzing and decomposing requirements and creating testing strategy/plan as well as testing estimates and test plans.
- Thorough working knowledge of developing, maintaining, and executing test scenarios and test cases.
- Experience tracking and retesting defects and reporting status to various levels of the project organization.
- Excellent analytical and problem-solving skills
- Team player with ability to work in a rapidly changing environment utilizing good time management and prioritization skills, while maintaining high quality and being flexible to customer needs and timelines.
- Develop appropriate documentation and artifacts throughout the project lifecycle. These may include items like use cases, application diagrams, test plans, test cases, or end user documentation.
- Participate in assigned aspects of business continuity & the business continuity process plan and testing for application systems.
- Provide regular status updates and feedback
Requirements
- Bachelor s degree in relevant technical field preferred.
- 6+ years of Lead experience related to handling onshore and offshore teams
- 12+ years of experience in testing applications in the retail environment.
- 7+ years of strong experience in TOSCA or UiPath automation
- Relevant experience and demonstrated iSeries (AS400) and eCommerce skills.
- Good SQL and analysis experience and techniques.
- Experience with testing tools qTest, HP ALM etc.
- Experience with Defect tracking tools like Jira or Azure DevOps.
- Strong skills with the MS Office product suite or comparable applications.
Estimated Min Rate: $100000.00
Estimated Max Rate: $125000.00
What s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant’s experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Material Handler – Data Center
Job Details
Description
Techs will be responsible for overseeing rack movements as “Rack Movement Supervisors”. They will be in charge of overseeing a process of the delivery – techs must be assertive and display leadership qualitied. Example: 5 trucks come in and they are responsible for unloading, palatizing and will supervise the work and ensure that the work is done efficiently Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations. Leverages process knowledge and best judgment to complete next task without direct supervision. Coordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order (PO) receiving, Rack Movement Supervisor (RMS) activities). Ensures complete and detailed physical inventory tracking and staging. Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity. Performs material movement, including shipping/receiving and inventory management per standard process. Ensures detailed physical inventory tracking and staging. Performs destruction of data bearing devices (DBD) following all documented procedures and runbooks Required: High School Diploma AND 2+ years experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field Required: Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word). Required: Previous experience working in a data center environment.
Skills
data center, logistics, inventory management, shipping and receiving
Top Skills Details
data center,logistics,inventory management,shipping and receiving
Additional Skills & Qualifications
6 BACKFILL resources for the West Valley sites. Stakeholder says these resources will be needed for roughly 12 months 2 A-side and 4 B-side A Side Days: Sun-Tue & every other Wed (6 AM – 6 PM) B Side Days: Thu-Sat & every other Wed (6 AM – 6 PM) Organize and manage storage areas to ensure efficient retrieval and deployment of equipment. Coordinates, prepares, and executes incoming/outgoing deliveries (PO receiving, Rack Movement Supervisor (RMS) activities). Coordinate the transportation of hardware between different data center locations. Track and document the movement of equipment using inventory management systems. Assist with the disposal of outdated or decommissioned hardware following proper protocols.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Chandler, AZ.
Pay and Benefits
The pay range for this position is $25.00 – $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chandler,AZ.
Application Deadline
This position is anticipated to close on Dec 31, 2025.
>About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
