Car Wash Supervisor

What’s in it for You?

• Great compensation – Up to $16 per Hour
• Complete benefit package available at Full Time after waiting period.
• Paid Time Off
• Learning & Growth Opportunities! We want you to learn and grow everyday!
• Ways to Move Up! All of our Leaders started in the trenches just like you!
• Free Car Washes

We are seeking a highly motivated and experienced Car Wash Supervisor to join our team. The successful candidate will be responsible for overseeing the daily operations of our busy car wash facility and ensuring that our customers receive the highest level of service.

Responsibilities:

• Supervise a team of car wash attendants, ensuring that they are following company policies and procedures, and providing exceptional customer service
• Train new staff members on car washing techniques, customer service, and safety protocols
• Inspect vehicles before and after washing to ensure quality control
• Manage inventory of cleaning supplies and equipment
• Ensure the facility is clean, organized, and safe for both staff and customers
• Prepare daily, weekly, and monthly reports for management
• Perform all other duties and tasks as assigned by the supervisor/manager to meet business needs.

Requirements:

• High school diploma or equivalent
• Strong leadership and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Excellent communication and customer service skills
• Attention to detail and commitment to quality control
• Ability to work flexible hours, including weekends and holidays
• Basic computer skills and proficiency in Microsoft Office

If you are a dedicated and reliable individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. We offer competitive salary packages, health benefits, and opportunities for career advancement. Please submit your resume and a cover letter outlining your qualifications and experience

Business Office Associate

Provide an iconic customer experience – Summary:

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do – Essential Responsibilities:

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
• Seeks win/win solutions for the customer and partners appropriately
• Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
• Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up),

payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts

• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with

considerations to security and loss prevention.

• Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
• Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure
• Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
• Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate.

Learn and succeed as part of a team:

• Pleasant, but noisy office environment
• Numerous distractions and disruptions due to incoming communication
• May require walking or standing for extended periods of time
• Variety of work schedules with shifts that do include nights, weekends, and holidays.
• Wear CarMax clothing (acquired through the company) at all times while working in the store

Qualifications:

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records
• Use resources and partnership to balance the needs of the customer and the business
• Understand numeric filing system
• Use word processing, spreadsheet and other programs, displaying intermediate PC skills
• Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail
• Lift objects that weigh as much as 15-20 lbs
• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written
• Complete CarMax provided training as required
• Develop partnerships with Sales team and other departments in order to provide quality customer service
• Maintain confidentiality of all records, files and reports within the scope of the position
• Report Asset Protection and/or Human Resource related issues to management

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Customer Service Center Manager

Job Description

Description

SAIC Is seeking a Customer Service Center Manager to support a large government customer. Responsible for overseeing and leading the service desk team. Leads IT support, overseeing staff, daily operations, and ensuring timely, high-quality technical assistance for end-users by managing tickets, monitoring SLAs, developing processes (like escalation/incident management), fostering team growth, and bridging communication between users, staff, and senior management to align IT support with business goals.

DUTIES INCLUDE:

• Team Leadership: Recruit, train, mentor, and manage IT support staff, fostering a positive environment and managing performance.
• Operational Oversight: Manage daily help desk operations, including ticket queues, response times, and resolution processes, ensuring SLAs are met.
• Service Improvement: Analyze performance metrics (KPIs, user satisfaction), identify areas for improvement, and implement new strategies and best practices (like ITIL).
• Escalation & Problem Management: Act as the first point of escalation for complex issues, manage major incidents, and develop preventative strategies.
• Stakeholder Communication: Liaise with senior management, other IT groups, and business stakeholders to understand needs and report on service desk performance.
• Documentation: Create and maintain standards, procedures, onboarding materials, and FAQs for support processes.
• Monitoring incident/request dashboards and reports.
• Setting team schedules and coverage.
• Conducting regular team meetings to discuss performance and satisfaction.
• Making recommendations for tech updates and improvements.
• Ensuring compliance with IT governance frameworks.

Qualifications

Job Role Specific Requirements:

• 10 years of experience in leading and managing an IT service desk for enterprises. Bachelor of Computer Science, Information Systems or related field preferred.
• Experience in providing service delivery to achieve defined SLAs
• Certs: ITILv4 and HDI Support Center Manager (HDI-SCM) Certification.
• Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

Key Skills

• Strong leadership, mentoring, and communication.
• Deep understanding of ITIL/ITSM frameworks.
• Problem-solving and analytical skills.
• Focus on customer service and satisfaction

Target salary range: $80,001 – $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

Manager – AOG Operations

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities: 
The AOG Operations Manager oversees 24/7 Logistical Operations Center to ensure timely processing of AOG material requests. The manager will supervise personnel in planning, scheduling and assignment of group workloads. Management of logistics effort in support of AOG grounded aircraft utilizing company inventories in excess of $1.8B. Provide parts support effort for aircraft MEL/Placard/DF/CF recovery activities as well as handle purchasing of AOG material. The manager will manage loan and accommodation sales of company assets to other airlines and borrowing of aircraft parts from other airlines. Manage leasing of high dollar aircraft parts from OEM, Boeing, Goodrich, etc. to support OOS aircraft. Supervise air charter logistics activities to support OOS aircraft, materials/mechanics. This would include narrow/wide body international engine movement. The manager will also support GeM Missions and provide AOG Tooling movement and tracking. Provide other departments with the data necessary to perform root cause analysis on events affecting dispatch reliability. Responsible for providing a safe and enjoyable working environment through timely and effective communication, with emphasis on Dignity and Respect.
Loans, Borrows and Accommodation Sale function:

• Schedules borrowed part removals, and works closely with the line stations to ensure manpower availability
• Coordinates with Engineering, Inventory Planning and Boeing Technical Support to determine correct part (s) needed for borrow removal and determines best method of obtaining parts
• Purchase aircraft parts from approved sources, including other airlines and aircraft parts brokers at the best overall cost to the company to support borrowed parts removals
• Initializes non-routine log pages to track the borrow removal. (Special access required from Q.C)
• Processes Accommodation Sales Requests
• Ensures proper parts certification and works with Q.C
• Supervisors to work out regulatory issues
• Converts borrowed parts from other airlines both locally and internationally into a purchase or R.I.K. (Return in Kind) to avoid grounding aircraft due to minimum ground time
• Works closely with the parts Pooling Administrator to evaluate pooling opportunities versus borrowed parts costs
• Initializes and deletes serial numbers in the SCEPTRE data base as necessary (Special access required from Q.C.)
• Works closely with the Repair and Modification Group / Internal Repair Shops to expedite parts required to effect the removal of costly borrowed parts
• Works closely with A/C Records to ensure borrowed serial number numbers are tracked properly in SCEPTRE
• Works closely with Controllers Group on discrepancies regarding loans/borrows/sales
• Ensures the accuracy and appropriate aircraft effectivity to support borrowed parts removals by researching part numbers using IPC’s (Illustrated Parts Catalogs)
• Monitors AOG desk compliance with established Pooling agreements
• Performs all the duties of the AOG job function as required
• Maximize Loan revenue generation for United, while ensuring UAL’s Service Level targets are maintained throughout the Loans process
• Ensure root cause analysis/trends driving borrows is accomplished to reduce potential for future AOG events
• Develops and maintains strong airline and supplier relationships
• Manage the logistics effort in support of AOG A/C and Placard/MEL/DF/CF recovery activities and Loans, Borrows and Accommodation Sales

  Team Leadership

• Oversee all aspects of the operational support – i.e., develop work & bid schedule, attendance and vacation
• Personnel Mgt. and Training of team members to ensure a high degree of performance and inter departmental cooperation while working in a high stress environment with real time constraints
• Provide management oversight and direction of the Loans, Borrows and Accommodation Sales department and support implementation of strategic AOG initiatives
• Business Services (Loan revenue generation, borrows cost reduction and inventory ownership alternatives alliances

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Associate degree or related experience
• Minimum 7-10 job experience in airline or logistics industry
• Must maintain daily liaise with Line Maintenance operational groups – i.e., Maintenance Control, Line Maintenance, Engineering, Warehousing, Internal & OSV shops, OPS Director, Quality Control, Tooling, etc
• Strong Communication Skills
• Experience managing a team
• Focusing and guiding others in accomplishing work objectives
• Ability to work weekends and holidays
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor’s degree or related experience
• Experience with query-language or other programming languages (SQL, Python,etc)
• Strong operations and analytics skills