HP (Hewlett-Packard) is a multinational information technology (IT) company that sells hardware, software and related business services.

HP Pagewide Field Service Technical Engineer

Description –

Would you like to join a business that is transforming the printing industry from analog to digital?  HP’s Pagewide business is one of the fastest growing businesses in the industrial print market!  We are hiring 12 Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP’s Pagewide business in the United States.  Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry.”

Job Summary
This role is responsible for leading technical support for end users who are operating HP’s Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.”

Responsibilities
• Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
• Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
• Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.
• Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms.
• Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.
• Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
• Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
• Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
• Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.

Education & Experience Recommended
• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

Preferred Certifications
NA

Knowledge & Skills
• Automation
• Chemistry
• Commissioning
• Customer Relationship Management
• Customer Support
• Electrical Engineering
• Electromechanics
• Electronics
• Environment Health And Safety
• Field Service Management
• Hand Tools
• Key Performance Indicators (KPIs)
• Operating Systems
• Preventive Maintenance
• Process Improvement
• Safety Standards
• Technical Services
• Technical Support
• Technical Training
• Test Equipment

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Works on assignments that are moderately complex in nature and require intermediate problem resolution.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The base pay range for this role is $47,450 to $68,800 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job –

Services

Schedule –

Full time

Shift –

Shift 1, 0% premium (United States of America)

Travel –

75%

Relocation –

Equal Opportunity Employer (EEO) – 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Software Backend Engineer

Does Big Data, AI and Cloud Native Data Lakes/DW get you excited? Does the thought of working as a backend engineer on sustainable Big Data customer engagement solutions interest you? How about working with leading edge technologies like Databricks on AWS? Can you see yourself integrating AI solutions with the best data tools in the world? Do you want to build CRM solutions at enterprise scale?

Do you enjoy playing the role of DevOps engineer? Are you excited to provide the best customer data privacy available and build on HP’s legacy as one of the most trusted brands in the world?

The Backend Engineer role will implement and architect a modern customer engagement solution for HP’s consumer subscription business. This role will develop data driven solutions to support the business.

This position will apply developed subject matter knowledge to solve common and complex business issues and implement those solutions in code. The daily work will consist of solving problems that are of diverse complexity and scope, while exercising judgment within generally defined policies and practices.

Key Responsibilities

• Analyze design and determine coding, programming, and integration activities required based on specific objectives and established guidelines.
• Create and manage RESTful APIs to support functionality and ensure seamless integration between different services.
• Design limited enhancements, updates, and programming changes for portions and subsystems while identifying opportunities for performance improvements.
• Design and optimize database schemas, write complex queries, identify, and resolve performance bottlenecks, ensuring the application is efficient and scalable.
• Implement security and data protection measures in the role of a security champion.
• Provides ongoing maintenance, updates, and bug fixes to ensure applications remain functional and up to date.
• Collaborate and communicate with project team regarding project progress and issue resolution.
• Maintain clear and comprehensive documentation for the codebase, APIs, and database schemas.

Education:

• Bachelor’s degree in computer science, Software Engineering, or a related field.

Experience

• 8 years of backend specific programming,
• Working with Big Data Distributed systems such as Databricks, AWS EMR, AWS Glue etc. and multiple Big Data file formats such as Parquet, Delta Lake etc.
• Proficiency with cloud native technologies like AWS, Azure etc. and coding languages like Python, Java, Node.js, etc.
• Strong experience with database technologies like MySQL, MongoDB, PostgreSQL etc.
• Experience using No-SQL databases such as DynamoDB etc.
• Experience with container management frameworks such as Docker, Kubernetes, ECR etc.
• Experience working on CI/CD processes such as Jenkins, Azure pipelines etc.
• Familiarity with version control tools such as GitHub, etc.
• Familiarity in leveraging monitoring tools/frameworks, like Splunk, CloudWatch etc.

Knowledge & Skills

• Strong analytical and critical thinking skills with ability to represent complex algorithms in software.
• Database architecture testing methodology, including execution of test plans, debugging, and testing scripts and tools.
• Effective communication skills (with team members, the business, and in code)
• Ability to effectively communicate product architectures, design proposals and negotiate options at management levels.
• Has a passion for data solutions and willing to pick up new programming languages, technologies, and frameworks

The base pay range for this role is $102,500 to $157,850 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

Supply Chain Graduate Hire Technical

Our future success depends on the innovation and fresh ideas you bring to HP, Inc. We are hiring students and new graduates with a diverse set of skills and experiences to join us, across the different organizations that make us HP, Inc. Our new grad program is intended to help you learn and grow at HP, give you an opportunity to make an impact, and work with leading edge technology.  At HP, you’ll use advanced tools and technology to tackle complex challenges that make a real impact on people’s lives.

The Team:  

HP’s Supply Chain Organization is at the heart of the world’s most sustainable and just technology companies.

As a Supply Chain employee, you will have the opportunity to gain hands-on experience in various aspects of the supply chain, while applying the Supply Chain Operations Reference (SCOR) model to optimize our processes.

Positions will be available for students who are in both Engineering and Business degree programs.   Positions available will include assignments and tasks in the areas of Sourcing, Logistics, Planning, Materials/Inventory Management, Manufacturing Operations, Sustainability, Digital Transformation, Returns and Order Fulfillment.  Tasks and assignments will vary with each new Supply Chain

The selected candidate will gain and be equipped with the Supply Chain fundamentals to grow an inspiring career in Supply Chain. The SC Success indicators are the following:

• Functional/Technical expertise:  Has and strives to develop functional expertise, technical breadth and depth and thought leadership. Digital savvy, advanced tools/artificial intelligence (AI).
• Business and Financial Acumen: Understands the upstream and downstream impact of decisions. Able to see the financial effects and relationships of various aspects of the business.
• Emotional intelligence and self-awareness:  Can read social engagements and is distinctly aware of his/her impact on others. Cognitively and emotionally empathic and pays attention to what’s said and unsaid. Thoughtful and approachable, respectful of others and self. Admits mistakes and knows how to take ownership and fix.
• Resilience/grit: Communicates with positivity, creativity and optimism despite setbacks. Able to manage fear of failure and bounces back quickly with ethic and determination to find a solution in the face of challenges. Doesn’t seek perfection, but strives for excellence (bias towards action over getting stuck in over-analysis).
• Information process capability: Able to manage the complexity requirements of the role. Able to process, synthesize, and integrate information to make effective decisions. Able to balance short-term thinking with longer term consequences.
• Accepts the role requirements: Individual ambitions and aspirations are in-line with the reality of the role. Demonstrates commitment to the role and values the work. Able to manage 24/7 work environment if/when necessary while finding balance.
• Team and organizational leadership: Able to influence and collaborate/partner well internally and externally. Challenges the status quo to accelerate business outcomes. Ability to teach and share knowledge with others; always learning and developing oneself.
• Executive communication: Connects well with people . Demonstrates executive presence. Communicates effectively – leveraging concise and effective messaging, empathy and listening ability. Controls the narrative in a way that is transparent, builds credibility and confidence.

Responsibilities:

• Assist in analyzing and mapping our current supply chain processes using the SCOR model framework
• Identify areas for improvement and propose recommendations to enhance efficiency, reduce costs, and increase customer satisfaction in the Sourcing and Logistics areas.
• Collaborate with cross-functional teams, including planning, procurement, production, logistics, returns, customer service, and operations to gather data and insights for process optimization
• Support the implementation of supply chain improvement initiatives, such as inventory management, demand planning, and order fulfillment
• Conduct research on industry best practices and emerging trends in supply chain management to contribute to continuous improvement efforts
• Assist in data collection, analysis, and reporting to measure key performance indicators (KPIs) and track the progress of supply chain initiatives.
• Review and analyze whether or not new supply chain concepts that support an Integrated Supply Chain should be adopted by HP  (i.e., JIS—Just In Sequence)
• Participate in meetings, workshops, and training sessions related to supply chain management and process improvement
• Conducting a sourcing market research to determine possible new innovative products or categories for introduction into HP’s products
• Drive sustainability initiatives independent or in conjunction with other business function, i.e., Packaging suppliers, Logistics/Transportations suppliers
• Identifying and implementing new, innovative quality control processes and procedures for component suppliers
• Conduct market research to propose and implement potential new technologies leading for supply chain optimization
• Apply analytics to develop data-driven solutions and financial/operational models to complex problems and mitigate risks
• Perform as a Procurement Engineer, responsible for identifying and qualifying new sources of supply and ensuring current suppliers continue to meet HP’s high quality requirements
• Perform as a Cybersecurity Analyst, helping to minimize or mitigate cyber attacks from components and services added to HP products
• Be on the forefront of product research and design and quality

Education and Experience Required

• Have no more than 12 months of prior work experience professionally related to the Graduate Hire Requisition they are applying to, (not including internships, teaching assistance, research work, or military experience).

• Able to obtain work authorization in the United States without requiring sponsorship in the future.
• Graduated with a Bachelor’s or Master’s degree; preferred majors: Industrial Engineering, Mechanical Engineering, Electrical Engineering, Data Sciences, Data Analytics, Management Information Systems, Cybersecurity IT, Environmental Sciences
• Strong analytical and problem-solving skills, with the ability to apply the SCOR model to identify process gaps and propose solutions
• Proficient in Microsoft Excel, PowerPoint and Teams and Sharepoint
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross- functional teams
• Detail-oriented and organized, with the ability to manage multiple tasks and meet deadlines
• Ability to work successfully in an environment with varying levels of complexity
• A minimum cumulative GPA of 3.0 on a 4.0 scale

Preferred Knowledge and Skills 

• Advanced knowledge of Microsoft Power BI, SQL and Access database a plus
• Knowledge of programming languages such as Python or others a plus
• Knowledge of statistical analysis, and financial modeling
• Advanced knowledge of Microsoft Excel with experience in creating Pivot tables, VLOOKUP, macros
• Strong business acumen and technical knowledge within area of responsibility.
• Ability to work in virtual teams
• Be an agent of Management of Change
• Previous internships and/or work in a Supply Chain related function a plus

Customer Experience Design Lead

We are seeking a Customer Experience (CX) Design Leader to optimize the enterprise customer journey from onboarding through renewal within HP’s Customer Experience and Enablement Organization. This role is essential for creating a seamless, engaging experience tailored to enterprise clients, enhancing each stage of the customer lifecycle, and fostering strong, lasting relationships. The CX Design Lead will work cross-functionally to identify process improvements, enhance journey touchpoints, and drive customer satisfaction.

Key Responsibilities:

– Process Optimization for Enterprise Customer Journey

– Map and evaluate the end-to-end customer journey from onboarding through renewal, identifying areas of friction and improvement.

– Design and implement streamlined, customer-friendly processes that deliver a consistent, high-quality experience across all stages of the customer lifecycle.

– Collaborate with multiple organizations to ensure integrated workflows, maximizing continuity and efficiency in customer interactions.

– Customer-Centric Experience Design

– Facilitate design sprints and workshops with stakeholders to co-create journey processes that meet the specific needs of enterprise customers from onboarding through renewal.

– Conduct journey mapping to analyze each touchpoint, ensuring continuity and alignment across the customer experience.

– Leverage customer feedback and data to anticipate and exceed customer expectations, making data-driven adjustments to the customer journey.

– Strategic Collaboration and Alignment

– Work closely with leadership across HP’s Customer Experience and Enablement Organization and other departments to align journey enhancements with broader enterprise objectives.

– Partner with IT, Product, Marketing, and other relevant teams to introduce technologies and tools that elevate the customer experience, improving process efficiency and satisfaction.

– Performance Measurement and Continuous Improvement

– Define and monitor KPIs to measure the impact of journey improvements on customer satisfaction, engagement, and retention.

– Utilize data insights and customer feedback for continuous refinement of the journey, adapting processes to meet evolving customer and business needs.

– Develop and present reports to leadership, offering insights and recommendations to support data-driven decision-making.

Required Skills and Qualifications:

– Experience

– 5+ years in Customer Experience, Process Design, or a related field, with a proven track record in optimizing customer journeys for enterprise clients.

– Strong understanding of the enterprise customer lifecycle, with experience in process design across onboarding, engagement, and renewal.

– Background in B2B or enterprise environments is preferred.

– Technical Skills

– Proficiency with journey mapping and process workflow tools (e.g., Miro, Lucidchart).

– Familiarity with CRM, ERP, and data analytics platforms.

– Strong analytical skills for data-driven decision-making and journey optimization.

– Soft Skills

– Excellent communication, facilitation, and presentation skills.

– Customer-centric mindset with a strong problem-solving approach.

– Collaborative team player, capable of effectively working with multiple organizations and cross-functional teams.

Why Join Us?

As a CX Design Lead, you will play a critical role in shaping and enhancing the enterprise customer journey from onboarding through renewal, directly impacting customer satisfaction and long-term loyalty. This position offers a unique opportunity to drive customer-focused process improvements and be a part of HP’s commitment to exceptional customer experience. If you are passionate about creating impactful, customer-centered journeys, we invite you to join our team!