The Hewlett-Packard Company, commonly shortened to Hewlett-Packard (/ˈhjuːlɪt ˈpækərd/ HEW-lit PAK-ərd) or HP, was an American multinational information technology company headquartered in Palo Alto, California.

Collections Specialist

Job Summary
• This role is responsible for working in conjunction with AI performing collection activities in a group mailbox setting. The role engages heavily with internal and external customers negotiating and collecting payments. Extensive use of internal tools and automation is required. This role will work closely a small global collections team for a high volume, low dollar collections portfolio of approximately $5M and 1,500 customers. Identifies non-payment trends, and recommends write-offs, cash application and works with development team testing new phases of the technology. Extensive internal communication.

Responsibilities
• Works with assigned GMB occasionally covering co-workers portfolios.
• Daily resolves disputes relating to non-payment, cash application, PO related inquiries, account statements etc.
• Extensive use of SAP for account queries.
• Conducts review of automated decisions ensuring proper course of action has been achieved.
• Interacts with internal customers to resolve disputes.
• Resolves disputes concerning customer payments on overdue accounts, skillfully negotiating, and ensuring timely payments.
• Identifies non-payment trends and collaborates with internal partners to resolve issues.
• Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
• Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.

Education & Experience Recommended
• Four-year Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience in collections or 4+ years of experience in order management or credit

Knowledge & Skills
• Collections
• Understands Quote to cash
• Accounting a plus

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity
• Learns to apply basic theories and concepts to work tasks.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Field Service Engineer

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

Our Graphic Solutions Business is currently looking for a Field Support Engineer, to be based in Mumbai.

 In this role, you will have the opportunity to:-

• Provide our customers with break-fix reactive support for large format printers, desktop, RIP and print products
• Perform routine maintenance and repairs on Customer equipment (hardware only) working primarily on site
• Perform maintenance, and repairs on Customer equipment
• Configure system hardware, software (DFE) and network components

• Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements.

• Gather data from known resources and solve moderately complex problems.
• Maintain a high level of Customer satisfaction by understanding Customer needs and ensuring that they are met.
• Escalate issues according to established procedures.
• Follow established procedures after completing Customer call.
• Learn new technologies.
• Share knowledge and experience with others.
• Solve well-defined and moderately complex problems using established policies and technical principles.

• Identify Customer needs and evaluate opportunities to retain and increase service levels.
• Participate in product training oversea

To be successful in this role, you will need to have:-

• Experience in large format printing break fix environment (Print experience desired but not required)
• 5 plus years’ experience in customer service/support role
• Ability to translate technical jargon into plain language
• Good general knowledge of IT hardware, technical standards and technical trouble shooting processes.
• Proven hardware troubleshooting experience
• Excellent customer service and communication skills
• Hardware repair experience
• High level of windows troubleshooting experience
• Ability to learn new products – ongoing training provided
• Can do attitude
• Good team player
• Good organizational and time management skills
• Full clean Australian driver’s license

Personal Systems Business Internship

The following posting is a pipeline requisition, meant to accumulate candidates for 2025 Summer Internships. Qualified applicants will be contacted in concert with the approval and publication of identical, approved positions within HP, Inc.

This opportunity is intended for conversion to a full-time role that will not offer work authorization sponsorship in the future (full-time conversion pending performance evaluation post internship and available headcount). Interested candidates must be currently eligible to work in the US AND must not require work authorization sponsorship in the future. HP, Inc. will not provide any assistance or sign documentation in support of immigration sponsorship including Curricular Practical Training (CPT) or Optional Practical Training (OPT).

Candidates who identify with a group that is historically underrepresented in the technology sector including by not limited to, African American, Latino, Native American, individuals with disabilities and Veterans are encouraged to apply.

About Us
Innovation is in HP’s DNA. From our origins in a Palo Alto garage in 1939, to our current position as one of the world’s leading technology companies, HP has grown to become a leader in technology and corporate culture, inspiring innovators, and entrepreneurs around the globe.

HP brings together a portfolio that spans printing, personal computing, software, and services to serve more than 1 billion customers in over 170 countries. We are committed to fostering a diverse and inclusive workplace that attracts exceptional talent and to supporting our employees to succeed at all levels. We dream in over 35 languages and share one mission: to engineer experiences that amaze.

The Program:
Our future success depends on the innovation and fresh ideas students bring to HP, Inc. We are hiring students with a diverse set of skills and experiences to join us, across the different organizations that make us HP, inc. Our intern program is intended to enhance your overall learning experience, give you an opportunity to make an impact, have some fun, and meet great people along the way.

Join us for a 12-week paid summer internship designed to let you apply your classroom learnings to real world challenges.  Our internships have a thoughtful balance of networking, executive speakers, community involvement, big meaty projects (no paper filing here!) and fun!

The Team: 

Today, what we build in Personal Systems is across three main pillars:

Advancing leadership in Computing is our first pillar

•The Pandemic made PC’s essential.

•We create: laptops, desktops, business PCs, Gaming PCs, Chromebooks, Education-specific PCs, Creator-specific PCs, and Workstations…

Our second pillar is Creating leadership in Peripherals

•Peripherals are your monitors, docks, webcams, keyboards, and mice….

•Let’s face it, the most immersive experiences come through things we see, hear, touch.

•AND People refresh THEIR peripherals 5x faster AND MORE OFTEN than their notebooks.

•You may have heard we acquired HyperX, WHERE WE DEVELOP HIGH QUALITY GAMING GEAR FOR ALL TYPES OF GAMERS …and WE HAVE ALSO ACQUIRED Poly, WHICH ALLOWS US TO PROVIDE RAZOR-SHARP 4K VIDEO FOR THE ULTIMATE MEETING EXPERIENCES

AND OUR 3RD PILLAR IS Expanding Digital Services

•More hybrid workforce and more time spent on digital platforms gaming, shopping, connecting = more need for services.

•We are uniquely placed to help IT with combo across HP (PC & Print)

•Can help them tackle the pain points of a remote workforce – onboarding, productivity, remote computing – we acquired Teradici.

•All OF THIS IS Supported by Security and Sustainability

Mission = delivering new digital EXPERIENCES. PC + Peripherals + Services =  Full Ecosystem Experiences.

Big goal = Lead in Hybrid Work and Gaming.

Education and Experience Required:

• 3rd Year of Bachelor’s degree completed or 1st year of Master’s/MBA program completed.–typically a non- technical degree specialization.
• Must be enrolled full time at an accredited university.
• Able to obtain work authorization in the United States in 2026, and not require sponsorship in the future.

Preferred Majors/Programs:

• Business Administration or Business Strategy
• Marketing
• Product Management

Preferred Knowledge and Skills:

• Project experience demonstrating strong analytical, modeling and research skills
• Demonstrated coursework in business, economics, finance, or marketing
• Strong executive-level presentation skills (storyboarding, development, and delivery)
• Demonstrable success in delivering results in a cross-functional team setting
• Ability to handle ambiguity and unstructured work situations
• Team player who supports others and leads executives and peers through logical reasoning and relationship development
• Strong public speaking and workshop/conversation-facilitation skills
• Demonstrated ability to shape and influence ideas and actions of others
• Working knowledge of MS PowerPoint and MS Excel

Personal Systems AI/Machine Learning Internship