The Hongkong and Shanghai Banking Corporation Limited opened in Hong Kong on 3 March 1865 and in Shanghai one month later. It was the first locally owned bank to operate according to Scottish banking principles. By 1875 HSBC was present in seven countries across Asia, Europe and North America.
Client Experience Associate
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
The Client Experience Associate supports retail operational, service, accounting and compliance-related activities within a Wealth Center. Manages completion of Wealth Center transactional activities while supporting client alternative delivery channel alternatives. Ensures a premium client experience within the Wealth Center channel and works with Center Manager and the center team to support these efforts.
As our Client Experience Associate you will:
- Greet and assist customers who visit the Wealth Center for scheduled appointments and financial transactions
- Ensure the overall appearance of the Wealth Center is appropriate and proper stocking and placement of collateral
- Manage the provision of service to Wealth Center customers. Identify potential process improvements to ensure achievement of Wealth Center performance targets
- Live and represent the brand; exemplify the five brand attributes of being perceptive, progressive, responsive, respectful and fair, both internally and externally
- Complete accounting-related responsibilities for the center including regular cash control activities (ATM processing, current transaction system reconciliations, negotiable instruments) and general ledger account maintenance and reconciliation
- Ensure adherence to established customer interaction standards for every transaction
- Support Center Manager with compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
For this role, HSBC targets a pay range between $48,300.00 and $72,500.00
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
Requirements
You´ll likely have the following qualifications to succeed in this role:
- Minimum of two years proven and progressive customer service and or operational experience within a retail banking, wealth management or equivalent
- Bachelor’s degree in business, accounting, related field or equivalent experience
- Proven decision making, customer service, organizational, analytical, planning and mathematical skills
- Sound knowledge of Company products and services offered within the Wealth Center system, related operational activities and pertinent regulations
- Ability to support and complete transactional customer requests and resolve client issues
- Foreign language skills, such as Mandarin is required
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.
Credit Specialist
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
The Credit Specialist provides credit related advice for the complex financing needs of our customers and support to UHNW Relationship Managers by structuring, negotiating, underwriting and closing (documenting) new credit opportunities. This includes tasks such as preparing marketing pitches, negotiation of term sheets with clients, drafting credit applications, working with lawyers to perfect collateral as well as working on specific credit project as required from time to time.
As our Credit Specialist you will:
- Bespoke lending to UHNW clients
- Ensure an optimal delivery of our bespoke credit products and capabilities to key customers, in a direct client facing capacity or in co-ordination with RMs and/or train and advise RMs on credit products and/or in the area of identifying credit opportunities and marketing credit products and solutions to customers
- Provide good customer service at all times to both internal and external clients. Meeting with key clients for delivering large complex credits
- Proactively identify and develop new business opportunities for new and existing clients
- Closely work as partners with Credit Risk function
- Maintain and build strong relationships across all teams in Group Private Bank
- Network with internal HSBC partners in Commercial Banking and Global Banking to drive additional UHNW opportunities to PB
- Risk assessment and credit recommendation
- Monitoring of the lending guidelines including the implementation of any changes in GPB Credit risk appetite
- Understand credit policy and be aware of periodic changes and updates
For this role, HSBC targets a pay range between $230,100.00 and $345,100.00
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
Requirements
You´ll likely have the following qualifications to succeed in this role:
- Understanding and expertise in the various credit products expertise the HSBC Private Bank offers including Private Equity Capital Calls, Financials Sponsors (LP interested and Co Investment), Art, Aircraft, Yacht, Life Insurance Premium Financing and Privately held shares
Community Development Relationship Manager
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
The Community Development Relationship Manager will be responsible to support a comprehensive community development program in HSBC assessment areas to maintain highest possible CRA regional ratings. Implements specific and detailed regional action plans for programs and products to ensure the Company meets Community Reinvestment Act (CRA) goals within assigned region. Execute and enable delivery of plans for HSBC businesses to drive maximum CRA credit. Refers lending and investment opportunities that meet department criteria. Supports HSBC staff and all community development service opportunities. Manages relationships with community groups and CRA activists within assigned region.
Collaborate and partner with the Community Mortgage Consultants to develop and implement a local community development strategy to update or maintain the highest possible CRA regional ratings. Execute upon new programs, products and/or delivery systems to meet community credit needs; collaborate with other Company units and community development lenders as required to meet CRA goals. Meet regularly with, business partners to review CRA performance and provide direction and recommendations to improve performance.
As our Community Development Relationship Manager you will:
- Establish and maintain relationships with community groups and CRA advocates to assess community credit needs, surface community concerns and coordinate and facilitate Company responses from within and outside the department. Provide superior customer service to community groups throughout assigned region
- Determine innovative and creative community development activities for CRA credit Compile and complete performance context information on a regular basis
- Identify and nurture relationships with community contacts, determining strength of current relationships and develop action plans as needed to strengthen
- Implement a local community development strategy to update or maintain CRA regional ratings
- Partner with community development groups and affordable lending nonprofits to establish referral relationships and support lending and investment growth
- Represent the Company at community-sponsored meetings and events including advisory and planning committees, board and loan committees and fundraising events
- Steward a CRA contributions budget for assigned region, in a manner consistent with all department and Company policies
- As CRA subject matter expert, work with regional management so that each assessment area meets its targets for investment, lending and especially service, for which region heads are ultimately responsible
- Engage in, and identify for other HSBC staff, community development service opportunities and financial literacy outreach
- Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
- Observe and maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
- Support the Company’s Diversity programs
- Complete other responsibilities, as assigned
For this role, HSBC targets a pay range between $95,600 and $143,400.
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
You´ll likely have the following qualifications to succeed in this role:
- Minimum of a bachelor’s degree in business, finance, public administration, related field or equivalent experience
- Minimum of five-seven years proven and progressive community development and/or credit experience or equivalent
- Strong decision-making, planning and organizational skills
- Proven track record of success in external representation, including excellent communication and presentation skills, relationship management, sales or other related activities
- Strong ability to work cooperatively and effectively with peers and or more senior colleagues in and outside Community Development
- Strong knowledge of community development industry, Community Reinvestment Act and banking regulations
- Ability to travel
Vice President Credit Review
Credit Risk Review Examiners plan and conduct reviews of wholesale credit portfolios. Examiners examine in detail a representative sample of portfolio clients. For each reviewed client, examiners read relevant internal credit approval memoranda as well as the client’s public financial disclosures, press releases, external rating agency opinions, among other materials. Based on the information reviewed, examiners develop independent assessments of the appropriate risk rating for the reviewed clients and record their analyses and conclusions in a work paper database. The examiners’ written analyses must be concise but thorough and may be subject to review by external bank examiners. Between formal reviews, Examiners independently monitor credit trends in individually assigned industry or geography-based wholesale portfolios and record their observations in monitoring journals. Credit Risk Review maintains an ongoing relationship with internal stakeholders responsible for credit approval, client credit management and credit policy. Examiners also interact periodically with external bank examiners.
As our Vice President Credit Review you will:
- As examiner-in-charge, lead a team of Credit Risk Review officers in reviews of wholesale credit portfolios. This includes chairing all meetings associated with planning, initial kick-off, reviewing and presenting findings, and formal closing. It also includes coordinating the assembly of review files, ongoing communications with the business, reviewing workpapers written by other team members, drafting the final report, and supervising the archiving of all relevant documents
- Participate in reviews led by other team members. This includes reviewing assigned client files, recording analyses and conclusions in the workpaper database, and participating actively in all review meetings
- Continuous monitoring quarterly Risk Assessments to appropriately position and rank portfolios based on risk parameters that will inform portfolio review cycle
- Serve as an information resource on risk rating policy and risk analysis for business and credit officers, who may call to seek advice. Also, field calls from bank examiners on particular portfolios, credits recently reviewed, policy matters, credit system questions, etc
For this role, HSBC targets a pay range between $141,300.00 and $200,000.00
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
Qualifications
You´ll likely have the following qualifications to succeed in this role:
- Extensive credit experience analyzing industrial corporations and/or financial institutions in one or more of the following roles: credit/loan review, corporate lending, counterparty risk management, credit approval, workout, risk rating analysis or regulatory supervision (OCC, Fed, etc.)
- Demonstrated strong analytical and report writing skills
- Persuasive verbal communications with peers, senior and junior stakeholders and regulators
- Planning, project leadership, and teamwork skills
- Proficient in Microsoft Office applications
- Bachelor’s degree or equivalent at minimum; graduate degree a plus
