InterContinental Hotels Group, marketed as IHG Hotels & Resorts, is a British multinational hospitality company headquartered in Windsor, Berkshire, England. It is listed on the London Stock Exchange and the New York Stock Exchange. It is also a constituent of the FTSE 100 Index.
Spa Concierge – The Willard InterContinental Washington
IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the worldâs leading hotel and resort companies with a family of 19 brands. Our purpose â True Hospitality for Good â comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.
Five visionary brands – InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels – make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world.
Having recently added a host of incredible properties to our portfolio, we now stand as one of the worldâs leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences.
About the hotel
The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nationâs Capital. Since 1818, the Willard InterContinental Hotel has played host to the worldâs social and political elite. Often referred to as the âResidence of Presidentsâ, The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation’s capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world’s business, cultural, social and political sectors.
About the Spa Concierge position
First impressions count. To get our guestsâ memorable experiences off to an unforgettable start, weâre looking for a Spa Concierge who can welcome each guest, make transactions feel personal and seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day
Every day is different, but youâll mostly be:
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying a step ahead of our guestsâ needs to anticipate requests and offer tailored recommendations
- Being our guestsâ trusted contact â helping with everything from bill issues to restaurant recommendations
What we need from you
- Communication skills – guests will need to come to you with concerns as well as compliments, so youâll be easy to talk to
- Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
- Fluency in the local language – extra language skills would be great, but not essential
- Literate and tech-savvy – youâll need a good grasp of reading, writing, basic math and computer skills
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life â including a full uniform, impressive room discounts and some of the best training in the business.
The hourly pay rate for this role is $25.75. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employeeâs pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
You can apply for this role through the link below (or through the internal career site if you are a current employee).
Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Companyâs sole discretion, consistent with the law.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.
IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well â both inside and outside of work â and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and youâll become part of our ever-growing global family.
At IHG Hotels & Resorts, weâve made a promise. As one of the worldâs leading hotel groups, weâre here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected â wherever they are in the world. Want to be part of the journey?
As the worldâs first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinentalÂźïž brand and to be part of the brand you will have a thirst for travel, a passion for culture and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If youâd like to embrace a world of opportunities, weâd like to welcome you to the worldâs most international luxury hotel brand.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
Who we are
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employeeâs pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Companyâs sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
Steward IC Hotel
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employeeâs pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Companyâs sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
Front Desk Supervisor
Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.
Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
Up-sell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.
Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)
What We Need from You â
In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.
Even though a shift will be assigned, in occasions we may require working varying shifts across a 7-day period, including weekends, evenings, and public holidays.
High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred.
Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds
Handling objects, products, and computer equipment
Use a keyboard to operate various property management and reservations systems, etc.
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.
Problem solving, reasoning, motivating, and training abilities are often used.
May be required to work nights, weekends, and/or holidays.
What we Offer â
Weâll reward all your hard work with a great salary and benefits â including a great room discount and superb training.
Join us and youâll become part of the global IHG family â and like all families, all our individual team members share some winning characteristics. As a team, we work better together â we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve – click here to find out more about us.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
Not Applicable for CA, CO, NJ, NY, WA, HI, applicants.
Franchise Hotel – Maintenance Worker
Your day to day
We go above and beyond to keep our guestsâ experiences on track. If you can fix it for our hotel to run smoothly, you could be the perfect match for our new Maintenance Representative role.
Every day is different, but youâll mostly be:
â Repairing, replacing and refurbishing items around the hotel
â Taking responsibility for the safety and cleanliness of areas inside and outside of the hotel
â Following the preventative maintenance calendar and looking for new ways to improve our guestsâ experiences
â Keeping your supervisor or duty manager in the loop with supply levels
â Being ready to step up and take on extra duties when the team needs you
What we need from you
â The Hotel is looking for an experienced individual in Carpentry and Dry Wall
â On top of building equipment and hand tools, youâll have a working knowledge of basic plumbing, electrics and preventative maintenance procedures
â A reasonable level of fitness â youâll be on your feet most of the day, and will need to bend and kneel a lot
Candidate must be a team player and be able to help out in other areas if needed.