Today, IKEA is one of the most well-known home furnishing brands in the world and, if we include the many thousands employed by our suppliers, around one million people is working with us to make our vision to create a better everyday life for the many people become reality. And this is just the beginning.
Co-worker Relations Manager
About the job
WHO YOU ARE
As a Co-worker Relations Manager at IKEA, you will play a vital role in ensuring that our global people policies and standards are fully supported and implemented across the country. You will work closely with the management team to create a culture of trust, open communication, and co-worker engagement. You will lead the development of country-specific HR policies and procedures, ensuring compliance with local employment laws. Additionally, you will foster a collaborative environment, strengthen relations with co-workers, and manage labour issues proactively to protect IKEA as an employer.
YOUR RESPONSIBILITIES
Policy Implementation: Ensure that global people policies and standards (e.g., Code of Conduct, co-worker relations principles) are fully supported by the management team and consistently implemented across the country.
Stakeholder Engagement: Establish and maintain an open dialogue with co-workers, their associations, and other organizations. Contribute to successful negotiations with workers’ councils/labour unions.
HR Policy Development: Lead the development, implementation, and follow-up of country-specific HR policies and procedures in line with local employment law compliance.
Leadership Development: Provide expertise in leadership development related to co-worker relations, behaviours, and trust throughout the organization.
I Share Process (Co-Worker Feedback Process): Lead the “I Share” (Co-worker feedback) process at the country level to ensure alignment and continuous improvement.
Problem Resolution: Develop and manage the problem resolution process on a country level, ensuring consistent execution, follow-up, and root cause analysis.
Labour Issue Management: Identify, evaluate, and monitor internal and external labour issues that could create significant risks for IKEA, and implement strategies to mitigate these risks.
Compliance Monitoring: Lead and follow up on IKEA’s employment standards and compliance across all units in the country.
Health and Wellbeing Framework: Lead and develop the country-specific health and wellbeing framework.
TOGETHER AS A TEAM
IKEA is all about people, and our team make sure to bring the best people on board to keep our strong spirit of togetherness. We believe that different experiences and backgrounds collectively make us wiser and stronger, and we ensure that our co-workers bloom into their best selves as they contribute to our business.
Product Compliance Leader
YOUR RESPONSIBILITIES
As a Product Compliance Leader, you will play a pivotal role in ensuring that IKEA’s Home Furnishing and Food products are safe, compliant, and of high quality. You will lead the product compliance work in the retail market, ensuring that regulations and standards are met at every step, from the moment the product enters the market to when it reaches our customers. Your efforts will help drive IKEA’s growth while safeguarding the trust and safety of our customers.
Key Responsibilities:
Lead product compliance efforts in the retail market to ensure all IKEA products are safe and comply with local and international regulations.
Monitor and report on national and industry-specific health, safety, and compliance standards.
Develop, implement, and ensure the adherence to product compliance processes, tools, and KPIs.
Manage product safety deviations and recall processes and communicate effectively with both internal teams and external authorities.
Collaborate with key stakeholders across different functions, including Communications, Sustainability, and Customer Fulfilment, to ensure a unified approach to product compliance.
Support Ffostering relationships with national consumer authorities to ensure compliance and reporting obligations are met.
Actively contribute to the Product Quality, Recovery, and Compliance (PQR&C) team’s objectives and outputs.
Senior Product Owner -Productivity Tools -Digital Workplace
About the job
At INGKA being a Senior Product Owner is like being the captain of a digital ship – navigating through waves of innovation, steering towards new horizons, and always keeping our Co-workers and customers at the heart of the journey. We are now looking for a Senior Product Owner to join us and set sail towards digital greatness and chart a course for success here in Co-Worker Communication and Collaboration.
Within this area we lead platform development and management for a line of products and service connected to IKEA co-workers needs of communication and collaboration internally and externally. As a senior product owner in you will primarily secure that co-worker needs are fulfilled through products/services like MIRO, ADOBE and AutoCAD but also work closely with the senior product owner for M365 through full accountability for Product, Engineering and Delivery in close collaboration with a service integrator.
We are now looking for a senior product owner who can lead us towards the future utilization of communication and collaboration technology for all our co-workers, based on their needs and functional behaviors from a consumer centric perspective.
If you want to lead the way forward in this area – Come be a part of something extraordinary and let’s create a better every day together.
WHO YOU ARE
Key Previous experience and proven skills:
• Minimum 8+ years of progressive and diverse experience in digital product development with proven track record of delivering products that provide substantial value
• Proven leadership and collaboration skills
• Experience in working in agile environments in complex global organizations
• Experience in change management and working in rapidly changing environments
• Strong demonstrated technical competence for the assigned area
Qualities we look for:
• Obsession about customer problems and needs and naturally curious in how to solve
them
• Motivated by the success and achievements of the teams
• Passionate about the digital future and navigating in complex and imperfect environments
• Inspired by rapidly changing situations
• Motivated by sharing and living the IKEA culture and values
A DAY IN YOUR LIFE WITH US
• Set a tangible product strategy for the assigned products and ensure that the delivery of outcomes meets objectives and customer needs
• Continually benchmark against industry standards in order to meet customer needs and ensure that product teams understand and drive towards meeting them
• Actively research customer needs and apply the resulting insights
• Ensure alignment between cross functional teams and across domains to ensure maximum impact
• Exemplify best practice across the product management discipline to enable high performing teams
• Ensure that different perspectives are heard and balanced to meet business objectives, securing collaboration,
togetherness and strong partnership with key stakeholders in various parts of the organisation
• Communicate the product strategy and vision for several products to gain organizational buy in
• Demonstrate and encourage a data informed approach to deliver successful outcomes for customers
• Define OKR ́s for several products together with the teams and key stakeholders to ensure teams are aligned and
tracking towards the same goals
• Coach and mentor the teams to secure individual and team development and the transfer of competence as well as diversity of thought
• Document learnings, adopting a continuous improvement approach and transferring learnings to the wider organisation
SASA-IND-Risk and Safety Leader
About the job
You see things a little differently. So do we! At IKEA, we believe that what you value is more important than what your CV says. We offer positions that will challenge your skills and let you grow. Come see things a little differently with us.
Inter IKEA Group brings together three areas: Retail Concept, Range and Supply. Together we work constantly to improve the IKEA home furnishing offer and make it more accessible for the many people.
The role of IKEA Supply is to supply the IKEA range at the lowest total cost, making high quality available to the customer under good social and environmental conditions.
This position shall be based out of Bangalore, India office.
Job Description
Are you passionate about the IKEA business, culture and values? Do you also have a passion for the well-being of people and therefore an extensive interest in risk management and health, safety and security? Then this opportunity might be for you.
Responsibilities
The IKEA business is focused on opportunities and involves risk taking every day. At Inter IKEA Group, these risks are taken in a compliant and responsible way. The Risk Management & Compliance function leads, steers, and supports the business to safeguard the IKEA brand by identifying, anticipating on, navigating through opportunities and risks on the base of IKEA values and culture. Together with effective monitoring and follow-up, this leads to risk aware decision taking and practical business control. Risk Management & Compliance works closely together with the various organizational levels and provides support to:
- Strengthen the IKEA brand and protect our assets
- Maintain an overall safety & security aware culture
- Steer and lead compliance activities
About The Job
The role as Risk & Safety Leader will proactively lead and support the business in the region within Asia Pacific with focus on risk management, safety and security. You are expected to be a valued business partner that drives for sustainable solutions, proactively influences managers and co-workers to establish a risk aware culture.
About The Assignment
As a Risk & Safety Leader you are expected to work together with the Risk & Compliance manager to support the development of the business (Supply Area units, Wholesale units, Manufacturing units, Business Units) by helping the business to identify and manage risks. You lead and coordinate a Network/Matrix organization of local Site Management, Risk, Safety and Security responsible towards established goals, within the scope of Risk and Compliance agenda, to ensure compliance with Inter IKEA Group Policies, standards and working methods as well as local legal demands. Accomplishing this by following our Governance, Risk & Compliance cycle.
Skills
You will work with businesses to increase risk insight, identification and mitigation using the risk methodology and to ensure consistency in approach. You will need to have strong leadership and facilitator skills to create values for Risk & Compliance through reviews and trainings. You will also work in partnership with the Management Teams regarding sensitive issues. Furthermore, your tasks will be:
- Support and enable the Inter IKEA Group Crisis Management Methodology and Businesses Continuity Methodology by training the units in scope and support them during activation.
- On request support the Ethics and Integrity global team on investigations and non-compliance towards the Code of Conduct,
- Act in a proactive way with the business to identifying existing risks, analyzing trends and emerging risks and proactively mitigate these, minimizing impact or likelihood
- Enable the business to consistently report through tools or templates
- Individual development and identify talents to secure succession planning
Qualifications
To be successful in this role, you must have the following attributes:
- University degree in any subject
- Relevant experience of 10 years preferable
- Strong leadership & management skills with the ability to work with diverse stakeholders
- Understanding of governance structure and steering documents.
- Understanding of risk management frameworks including Safety & Security, Supply Chain Security and Ethics and Integrity.
- Good understanding of change management process.
- Business professional facilitation and communication skills and able to present and motivate with impact.
- Ability to inspire people by using strong coaching, influencing, communication, writing and listening skills.
- Ability to create, implement, execute and follow up on plans to deliver outstanding results.
- Extensive knowledge of relevant health, safety and security policies, standards, rules, manuals, tools and working methods
- Ability to transfer knowledge
- High integrity and level of independence, lead by example.
- Fluency in spoken and written English and preferred fluent in local language.
Additional Information
Sounds interesting?
Please send us your application – we invite you to share your CV and letter of motivation. We really want to get to know you, so make sure you tell us why you would be a good fit for this role.
Senior Product Owner, Enterprise Service Management, ESM Product & Platform Management. Service Management & Operations, Group Digital, Ingka Group
About the job
WHO YOU ARE
As a Senior Product Owner, you excel at building and maintaining strong partnership and relationships to bridge the gap between stakeholders and development team to create tailored, persona-based and standardized offerings that meet the unique needs of our co-workers across the IKEA value chain. Your strong analytical skills allow you to utilize data-driven insights to inform decision-making and improve product performance and create a game-changing co-worker experience.
Your passion and innovative mindset enable you to leverage modern technologies such as Artificial Intelligence (AI), automation, and advanced analytics to deliver high-quality and high-performing products. You thrive in a fast-paced environment and are driven by the desire to revolutionize ways of working.
To be successful in this role, we are looking for seasoned people who encompasses:
• Strong Service Management understanding and how to integrate in a strong and modern engineering culture across Group Digital and digital organization in the markets with a proven track record (at least 5+ years) in managing services in a global organization.
• Extensive knowledge of product discovery techniques, like customer development programs, persona development and qualitative/quantitative research methodology.
• Good understanding of the product management role in relation to other functions in Ingka, knowing best practices in building agile and outcome-oriented ways of working.
• Thorough knowledge in how to create a value-based product strategy and roadmap from scratch and how to story tell to gain buy in with a variety of key stakeholders across functions.
• Strong knowledge of data and analytics key concepts, for example qualitative versus quantitative data, statistical analysis and basics of data modelling.
• Good knowledge in how to define and measure success, for example how to create OKR framework or KPI’s.
• Thorough understanding of qualitative and quantitative research studies.
• Strong knowledge and capability of how to design, implement and continuously benchmark your assigned product against competitive and best-in-class products, and you can adjust your roadmap accordingly.
• Excellent written and verbal communication skills, with the ability to engage and communicate with senior business leaders.
As our Senior Product Owner, you have the following key previous experiences and skills:
• 5+ years of progressive and diverse experience in digital product development with proven track record of delivering products that provide substantial value.
• 5+ years of experience of working with iterative, agile product development teams in complex global organizations and possessing a good knowledge of agile/scrum, UX and Software Engineering working setup, including key events and artefacts.
• 5+ years of experience of refining co-worker experiences and co-worker journey across multiple delivery teams optimized on value for users and stakeholders.
• 3+ years of experience working with the ServiceNow Platform.
• 3+ years of demonstratable experience of working with 3rd party IT partners / service providers.
• Proven leadership and collaboration skills.
• Experience in change management and working in rapidly changing environments.
DAY TO DAY RESPONSIBILITIES
As a Senior Product Owner, you will be responsible for architecting the experiences of tomorrow for the assigned product in relation to other products on the ServiceNow platform or IT Support channels and Employee Center and related systems in the ecosystem to drive high co-worker productivity and a compelling co-worker experience. You will be driven by a sense of consumer advocacy and ensure that product and service development are constantly pacing with changing consumer needs and trends. You will also:
• Actively research customer needs and apply the resulting insights.
• Continually benchmark against industry standards in order to meet customer needs and ensure that product team understand and drive towards meeting them.
• Define goals and objectives for assigned product together with the teams and key stakeholders to ensure teams are aligned and tracking towards the same goals. Continuously report against goals to demonstrate progress towards stated benefits.
• Set a tangible product strategy for the assigned product and ensure that the delivery of outcomes meets objectives and customer needs.
• Communicate the product strategy and vision for assigned product to gain organizational buy in.
• Ensure that different perspectives are heard and balanced to meet business objectives, securing collaboration, togetherness and strong partnership with key stakeholders in various parts of the organization.
• Manage the roadmap and value realisation for one or more multi-disciplinary teams to iteratively deliver customer and business outcomes.
• Ensure alignment between cross functional teams and across areas to ensure maximum impact.
• Exemplify best practice across the product management discipline to enable high performing teams.
• Demonstrate and encourage a data informed approach to deliver successful outcomes for customers.
• Coach and mentor the teams to secure individual and team development and the transfer of competence as well as diversity of thought.
• Document learnings, adopting a continuous improvement approach and transferring learnings to the wider organisation.
TOGETHER AS A TEAM
As part of the transformation agenda for Service Management & Operations, we are now hiring for a Senior Product Owner responsible for Employee center and IT Support Channels in the Enterprise Service Management Product & Platform Management team in Bengaluru. All co-worker facing channels related to IT Support are in scope for the role, including self service portal (ServiceNow Employee Center), chat, chatbot.
For you, the canvas is the digital world, your brush is innovation, and our masterpiece is a product that transforms lives. Let us paint a picture worth remembering. You are the visionary and the strategist, the one who plays a key part in turning ideas into reality. Your role is to harness the power of collaboration, bringing together diverse teams to build something greater. Each day presents an opportunity to listen, to learn, and to innovate, ensuring that the product evolves in alignment with the ever-changing needs for both business and user.
You hold the blueprint of success; balancing stakeholder demands with the practicalities of development. The path may be fraught with obstacles, but your resilience and creativity drive you forward.
QUESTIONS AND SUPPORT? LET’S CONNECT
These roles will be based in Bengaluru, Karnataka, India, and will report to the Service Delivery Manager of Enterprise Service Management Product & Platform Management team. It is expected that this role requires some travel between the different Digital Hubs.
In this recruitment there is no relocation support provided by Ingka, hence we are looking for people already living in or within commuting distance of the mentioned location.
Software Engineer and OpenSource Integration developer
About the job
WHY WE WILL LOVE YOU We are on a Digital transformation journey at the iconic IKEA. Our Observability team is in charge of developing solutions that focus on supporting application developers and engineers that run infrastructure and services supporting our applications. We are now in need for a passionate and innovative software engineer who loves working in an agile environment. You will get the opportunity to influence and expand our OpenSource Observability solutions based on the Grafana stack by developing new automations and integrations fostering our inner source and opensource culture.
Our team is at the heart of Operational Intelligence supporting every engineering team at IKEA. The team builds the Observability solution for operational metrics, centralized logging, and distributed tracing for every team at IKEA across multiple global data centers, private and public cloud (GCP, Azure, Alicloud), and many other smaller regions.
REQUIREMENTS
We believe you are a passionate software engineer with 5+ years of experience in software engineering with proficiency in one or multiple programming languages.
You understand the importance of a stable and automated service in an operational context for applications end to end observability. OpenSource experience and skills is a must. Experience with Observability management products and cloud management at scale is beneficial.
Formal qualifications:
• Minimum 5 years of professional experience as software engineer with similar level of experience in the specific tech stack for the area
• Minimum 3 years of experience of working in agile/iterative software development teams with a DevOps working setup and with an emphasis on self-organisation and delivery to agreed commitments.
• Excellent coding skills and experience with Python or Golang is a must.
• Development of integration components in cloud native environments
• Hands-on experience with Cloud native automation technologies
• Hands-on expertise in Terraform, Github Actions, Argo CD, GitLab CI, Jenkins to create fully automated CI/CD pipelines.
• Strong analytical skills, experience in debugging, code optimization and test
• Excellent written and verbal English communication skill
• Preferred: Knowledge of IKEA Brand, culture, values and way of working
Work experience / hands-on skills in the following areas will be an advantage:
• Verifiable code contribution to opensource projects with git repo examples
• Work planning, tracking and documentation using primarily Jira/Confluence and GitHub.
• Great understanding of compute, network, and storage infrastructures in cloud environments YOUR RESPONSIBILITIES When you join us, you will be part of a visionary team managing the architecture, design, and operation of our future at IKEA within the Observability area.
• Together with the team, you will be responsible for the architecture and continued development of our observability offerings. Following market trends to explore, research and ensure we always stay on top to create impact and make a difference to all teams at IKEA.
• As an OpenSource Software engineer develop our Observability solution features for complex project requests.
• Promote OpenSource and Product mindset, driving both open and inner sourcing activities.
• Use Terraform, Ansible and Cloud Build and other cloud automation tools to create fully automated CI/CD pipelines with product APIs for integration in our CI/CD tool chain both on-prem, private and public cloud.
• Contribute to improvements in ways of working, encouraging good practices to meet consumer expectations on Product or Service delivery.
• Support design specifications and ensure that Products or Services are aligned, working closely together with other functions to ensure end-to-end business delivery.
If you look for a possibility to grow, influence our transition, work in an entrepreneurial and innovative environment, this is your chance. TOGETHER AS A TEAM We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.
