It offers TurboTax income tax preparation products and services for do-it-yourself (DIY) customers in the US and Canada. Intuit also offers tax preparation and filing offerings including Lacerte, ProFile, ProSeries, and ProConnect Tax Online to professional accountants in the US and Canada.
Director of Data Science
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
At Intuit, we are going beyond DIY products into providing TurboTax and Quickbooks service offerings for DIWM (Do It With Me) and DIFM (Do It For Me). We are building an AI-based Expert Platform to deliver services to millions of customers ensuring delight and operational excellence at scale. To fuel the rapid scaling and growth of the expert platform, a critical building block is the maturity of product analytics to guide development and experimentation of capabilities for Experts, Operators, and Managers. As the Director of Data Science, you will drive critical cross-functional data-driven strategies across product, services, operations, as well as strategies for data-by-design at the sources. You will be spearheading data-driven learning and experimentation for business problems related to scaling services, growing and retaining customers, attracting and growing experts. Also, this role will drive collaboration with Data Science/AI teams to apply Intuit AI solutions for accelerating the Customer Success mission.
Responsibilities
- Drives strategic cross-Intuit partnerships to design and drive high-quality product analytics by leveraging existing data platform capabilities. Collaborates with a matrix team to drive the e2e lifecycle of Customer Success products, services, operations.
- Drives strategic thinking to build platform capabilities supporting experts, operators, service delivery managers based on critical service delivery attributes.Partners with cross-functional stakeholders to better understand and create a single, accurate view of these users across the various Customer Success functions to make data-driven decisions.
- Develops and grows an exceptional team of technical data analysts, business data analysts, and data scientists; prioritizes the team’s work to maximize effectiveness and impact both at the individual and team level.
- Represents data and analytics function on cross-functional engineering and business leadership team and provides/inspires data-driven change around customer delight and operational excellence.
- Drives data maturity for running the day-to-day operations for scheduling, demand forecasting, capacity planning, schedule adherence and the operations command center. Additionally, data maturity for Expert Networks management requires timely expert lifecycle analysis, coaching and performance mgt.
- Develops strong cross-Intuit partnerships with Analytics, AI, Data Engineering teams to accelerate data outcomes by driving consistent and high-quality data and metrics across DataLake, DataMarts, and support for real-time events.
- Collaborates with other analytics teams on the full cycle of iterative big data exploration, including hypothesis formulation, algorithm development, data cleansing, testing, insight generation/visualization, and action planning. Pursues full-stack data quality, troubleshoots data validation, and sees issues to resolution.
- Provides guidance and support to business leaders and stakeholders on how best to harness available insights in support of critical business needs and goals.
- Builds a high performing organization that leans into the future skills of analytics capabilities and solutions to actively develop the next layer of leaders to help identify and drive forward future business opportunities. Engages in boundaryless leadership across Intuit.
Qualifications
- 15+ years of experience working in product analytics. A combination of strong business acumen, data lifecycle development, and ability to iteratively mature data to drive higher order analytics and AI use-cases.
- 5-8 years experience managing business data analysts with a proven track record of building high-performing data teams.
- A great storyteller and communicator and can build relationships with a diverse set of stakeholders, including both technical and non-technical colleagues.
- Ability to manage complex, cross-functional projects end-to-end and drive organizational change via both clarity of strategy and executional rigor
- Proficient in analytics tools and patterns with an understanding of modern data stack trends.
Principal Business Analyst
As a Business Process Architect, you will play an integral role for analyzing, mapping, re-imagining, optimizing, and integrating Gen AI tools while developing ROI models and compelling business cases. You will work with business stakeholders to enhance not only operational efficiency but build a bold future-state vision that involves transformational changes to processes and workflows. The ideal candidate excels in analytical, communication, and leadership skills and possesses a deep understanding of Gen AI technologies. You have a continuous learning mindset and apply disruptive innovation thinking to what well established roles, processes and best practices may otherwise be. This role requires analytical and business acumen and creative vision to streamline workflows and improve decision-making. Collaborate closely with stakeholders to forge a bold vision for future-state processes.
Responsibilities
Current State Analysis:
- Conduct comprehensive analyses of current business processes, documenting bottlenecks and redundancies.
- Perform time and motion studies to baseline current processes, quantifying time and resource allocations.
- Collaborate with stakeholders for a thorough understanding of process dependencies.
Process Mapping, Re-imagination & Optimization:
- Develop detailed process maps illustrating workflows, decision points, and handoffs.
- Develop a bold “what if” strong opinion that disrupts the status-quo
- Apply process improvement methodologies (e.g., Lean, Six Sigma) to re-imagine the role(s).
- Identify tasks for automation or enhancement using Gen AI tools.
Gen AI Tooling Identification & Integration:
- Research and evaluate Gen AI technologies to determine their applicability to specific business needs.
- Collaborate with solution architects and segment engineering teams to integrate selected Gen AI tools into existing systems.
- Hands-on exploration of the available tools and technologies.
ROI Analysis & Business Case Development:
- Create detailed ROI models to quantify cost savings and productivity gains.
- Develop compelling business cases to secure funding and buy-in for Gen AI projects.
Research & Use Case Prioritization:
- Stay current with Gen AI technology to identify emerging use cases relevant to the organization.
- Prioritize Gen AI initiatives based on potential impact, feasibility, and alignment with business objectives.
Vision for Future-State Processes:
- Collaborate with solutions architects and segment stakeholders to build a visionary future state leveraging Gen AI technologies.
- Champion strategic objectives aligning with business goals and fostering innovation.
Qualifications
- Bachelor’s degree in business, Engineering, Computer Science, or a related field. Equivalent experience will be considered.
- 5+ years in business process analysis, improvement, or re-engineering.
- Proven record of successful process improvement initiatives.
- Strong understanding of Gen AI technologies and their business applications.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work with cross-functional teams and manage complex projects.
Principal Partner Program Manager
We are the Expert Network Partnerships team, part of Expert Network Services within Intuit Customer Success. Customer Success at Intuit. We are going through a major transformational journey. We have bold goals, obsessed with customer and expert experience, move at incredible velocity and aspire to deliver major impact to our customers and experts in everything we do. Come join us and be part of our fun-filled and passionate team! We are looking for a bold and creative leader with a desire to deliver impactful outcomes. This position will own and lead enterprise level partnerships as well as large scale strategic customer success initiatives.
Responsibilities
- Manage outsourcing initiatives and related program management aspects for multiple customer segments and geographies
- Partner with segment leaders across BU customer success teams and Intuit platform functions to execute on the multi-year outsourcing strategy for Intuit Customer Success
- Lead multiple partner relationships and drive improvements in overall partner performance, consistency and rigor
- Lead contract terms, pricing and negotiation strategies with existing and new partners
- Manage ICS FTE team members as a direct manager is a possibility (dependent on business need)
- Lead new partner and site selection across multiple geographies
- Identify and lead large scale strategic initiatives and process improvements to impact customer experience and business outcomes
- Represent partner needs and advocate for internal process changes, working with the respective internal functional teams
- Develop and execute on a partner and footprint strategy for Intuit Customer Success with a focus on building the workforce of the future
- Act as a strategic partner to Assisted Care teams, Learning & Development, Operations and other internal stakeholders to create trusted relationships with our external partners
- Bring-in external best practices, industry learnings and trends to inform our partner strategy, relationships and how we execute
- Create and conduct supplier assessments and development plans including supplier evaluation processes, quarterly and annual business reviews and relationship scorecards
- Drive ongoing assessment of site performance, lines of business and global expansion based on partner strategy and roadmap
- Act as escalation point and voice of partner to remove roadblocks hindering partner’s ability to deliver for customers
Qualifications
- 10+ years of Customer Success Leadership
- Bachelor’s degree or equivalent practical experience, MBA or focus in Business/Program
- Experience in BPO, Outsourced partner management & sourcing is a requirement
- Outstanding business acumen with a customer obsession, who hits the sweet-spot of being strategic and hands-on
- Demonstrated strong understanding of customer needs and integrates insights into offerings that “delight” our customers
- Proven, solid decision making process… balancing principles and data along with judgment
- Demonstrated experience as a true self-starter that can quickly and independently assess business requirements and become a trusted and integral part of the leadership team
- Demonstrated open and frequent communications at all levels of the organization with genuine empathy and commitment to the development needs of the organization
- Energize the organization to drive continuous improvement and explore and implement creative ideas to significantly improve performance
- Lead complex change in the organization by articulating a clear case for change and then gaining shared vision with employees through effective, frequent and timely communication
The ideal candidate for the role:
- 10+ years of Customer Success Leadership
- Prior experience working on INTUIT initiatives will offer a strategic advantage to the candidate during the selection process.
- Experience in BPO and Outsourced partner management is a requirement
- Previous people management experience is required
- Familiarity with Contact Center Technology & Platforms and comfortable engaging with technology teams on requirements as needed
- Puts customers First No matter what!
- Is not afraid to fail and believes that rapid experimentation is the only way to validate any hypothesis
- Has the ability to influence and drive change at all levels of the organization
- Understands the difference between “influencing” and “persuading” and is experienced in leveraging both based on the situation
- Measures self success and team’s success by way of outcomes and not activities
- Challenges the status quo in the world of sourcing and partner management and is a change agent driving major organizational transformation with velocity
- Smart speed is this individual’s second She/He is experienced in delivering outcomes at scale by leading programs end to end (Ideation to Execution)
- Possesses strategic & analytical thinking and execution rigor as primary strengths
Staff Counsel – Transactions and Marketing
These are just a few of the core values that Intuit personnel live and breathe during their career at Intuit. We are very excited to offer a growth position to a mid-level attorney in California.
Intuit’s Senior Partnership Attorneys have an extremely broad level of responsibility and the opportunity to work on a great variety of matters, both in the marketing and in the contracting fields. As they become more experienced, the complexity and strategic impact of the matters that they work on will increase.
Based upon the interests of the person in the position, there could be an opportunity to move to specialized areas within contracts and marketing or in related areas such as product or privacy. The successful applicant will directly interact with our senior leaders, learn and collaborate with our business partners, and leverage our processes all while making fast decisions, bringing your recommendations to life, and changing the trajectory of our business.
“We believe diversity and inclusion among our teammates produces better results and is critical to our success as a global company. We are committed to recruiting, developing, and retaining the most talented people from a diverse candidate pool.”
Responsibilities
- Working with the legal department’s Global Alliances group, this individual will be responsible for drafting, negotiating and advising upon various U.S. and global partnership transactions, including in-bound and out-bound data licenses, SaaS, marketing, enterprise sales, sales channel, and other commercial contracts with minimal direction and supervision.
- The ideal candidate will have a strong desire to learn, a “can do” attitude, the willingness to work on a very large variety of tasks across business units, as well as manage and prioritize multiple concurrent activities. The successful candidate will understand the technical and business ramifications of the transactions the individual handles and also how to help the business intelligently manage both legal and business risks.
- Central to our group’s support model is constant effort to increase scalability / efficiency. The ideal candidate will be process-oriented and possess an ongoing desire to “never answer the same question twice” — to ensure through training, guidelines and general processes that the right resource is doing the right work — so they can focus on the most strategic, highest-valued work.
Qualifications
- Must have a J.D. degree from an ABA accredited law school or meet the requirements for legal education in a foreign country and membership in good standing with at least one US State Bar
- 6+ years experience in commercial/transactional areas of contract drafting, negotiation and deal management for larger business transactions
- Ability to think strategically and leverage strong analytical skills
- Strong ability to collaborate cross-functionally & build enduring partnerships
- Outstanding verbal & written communication skills
- High energy, positive mindset and “can do” attitude