Reliance Jio Infocomm Limited is an Indian telecommunications company and a subsidiary of Jio Platforms, headquartered in Navi Mumbai, Maharashtra. It operates a national LTE network with coverage across all 22 telecom circles. Jio offers 5G, 4G and 4G+ services all over India. Its 6G service is in the works.

Table of Contents

Call Coordinator

Job Role Text

GetIT – Call Co-ordinator

Functional Area Text

End User Support – Call Coordinator

Job Grade

Executive

Job Accountabilities (Duties and Responsibilities).

Job Accountabilities

Call Management – Log all calls and requests into the ticketing system, ensuring accurate and complete information.
Sharing the Ticket ID with the user
Answer and manage incoming calls related to IT issues or service requests.
Provide process related assistance and basic troubleshooting guidance to end-users over the phone
Monitor the progress of open tickets and follow up with technicians to ensure timely resolution
Keep end-users informed about the status of their requests
Working in Shifts for 24X7 support

Skills Required (Knowledge and Skills)

Good Communications,
Clear and Pleasant Voice
Empathy
Active Listening
ITIL knowledge

Key Attributes (Experience and Qualifications)

Graduate/ Diploma

Experience – 0 to 2 yrs

Job Title: Business Analyst

Location: Mumbai (WFO)

Key Responsibilities:

Requirement Gathering: Collaborate with stakeholders to identify and document business needs.
Analysis: Analyze processes and data to identify areas for improvement.
Solution Development: Work with IT and development teams to design and implement solutions.
Testing: Develop and execute test plans to ensure solutions meet requirements.
Documentation: Create clear and concise documentation of processes and requirements.

Skills and Qualifications:

Bachelor’s degree in Business, IT, or a related field.
Proven experience as a Business Analyst or similar role.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office and familiarity with project management and data analysis tools.

Product Manager

Product Manager will be responsible for managing Product Roadmap and Life Cycle, Go-to-market, enhancements, customer insights, and other areas of the business.

· Develop essential domain knowledge and continuously research new areas within the domain.

· Keep updated with the industry innovations, assess competition offerings, and identify opportunities for differentiation.

· Identify use-cases to be converted into commercially viable product ideas.

· Take ownership of feature improvements and take them from conceptualisation to implementation.

· Coordinate for design and development with all relevant stakeholders.

· Manage and own Customer experience. Actively engage with our customers to understand their needs.

· Write precise requirements and user stories for the developers and document features in detail.

· Responsible for sprint and release management.

· Use available data points to drive Growth. Plan, Review and Achieve KPI targets.

Your Qualifications and Skills

· Minimum of 5 years of work experience totally, at least 2 as a Product Manager.

· A detailed approach to building products based on the ability to understand customer needs and market trends.

· Experience in data-driven decision making.

· Knowledge and experience in complex domains will be an added advantage (e.g. GenAI/ Web3).

· You can communicate effectively in English. Good presentation skills.

Fullstack Developer

Job Overview:

Fullstack Developer – Junior Level | Navi Mumbai, Gurgaon | Full-Time | 51-200 employees | Company Website

Qualifications and Skills:

JavaScript
Node.js
Angular12
Express.js
Java
Selenium
MS SQL
Automation testing/framework

Roles and Responsibilities:

Developing front end website architecture
Designing user interactions on web pages
Developing back-end website applications
Coding for various platforms (desktop, mobile, etc.)
Developing and managing well-functioning databases and applications
Testing software to ensure responsiveness and efficiency
Troubleshoot and debug applications
Coordinate with internal teams to understand user requirements and provide technical solutions