Reliance Jio Infocomm Limited is an Indian telecommunications company and a subsidiary of Jio Platforms, headquartered in Navi Mumbai, Maharashtra. It operates a national LTE network with coverage across all 22 telecom circles. Jio offers 5G, 4G and 4G+ services all over India. Its 6G service is in the works.

Call Coordinator

Job Role Text

GetIT – Call Co-ordinator

Functional Area Text

End User Support – Call Coordinator

Job Grade

Executive

Job Accountabilities (Duties and Responsibilities).

Job Accountabilities

• Call Management – Log all calls and requests into the ticketing system, ensuring accurate and complete information.
• Sharing the Ticket ID with the user
• Answer and manage incoming calls related to IT issues or service requests.
• Provide process related assistance and basic troubleshooting guidance to end-users over the phone
• Monitor the progress of open tickets and follow up with technicians to ensure timely resolution
• Keep end-users informed about the status of their requests
• Working in Shifts for 24X7 support

Skills Required (Knowledge and Skills)

• Good Communications,
• Clear and Pleasant Voice
• Empathy
• Active Listening
• ITIL knowledge

Key Attributes (Experience and Qualifications)

Graduate/ Diploma

Experience – 0 to 2 yrs

Job Title: Business Analyst

Location: Mumbai (WFO)

Key Responsibilities:

• Requirement Gathering: Collaborate with stakeholders to identify and document business needs.
• Analysis: Analyze processes and data to identify areas for improvement.
• Solution Development: Work with IT and development teams to design and implement solutions.
• Testing: Develop and execute test plans to ensure solutions meet requirements.
• Documentation: Create clear and concise documentation of processes and requirements.

Skills and Qualifications:

• Bachelor’s degree in Business, IT, or a related field.
• Proven experience as a Business Analyst or similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with project management and data analysis tools.

Product Manager

Product Manager will be responsible for managing Product Roadmap and Life Cycle, Go-to-market, enhancements, customer insights, and other areas of the business.

·        Develop essential domain knowledge and continuously research new areas within the domain.

·        Keep updated with the industry innovations, assess competition offerings, and identify opportunities for differentiation.

·        Identify use-cases to be converted into commercially viable product ideas.

·        Take ownership of feature improvements and take them from conceptualisation to implementation.

·        Coordinate for design and development with all relevant stakeholders.

·        Manage and own Customer experience. Actively engage with our customers to understand their needs.

·        Write precise requirements and user stories for the developers and document features in detail.

·        Responsible for sprint and release management.

·        Use available data points to drive Growth. Plan, Review and Achieve KPI targets.

Your Qualifications and Skills

·        Minimum of 5 years of work experience totally, at least 2 as a Product Manager.

·        A detailed approach to building products based on the ability to understand customer needs and market trends.

·        Experience in data-driven decision making.

·        Knowledge and experience in complex domains will be an added advantage (e.g. GenAI/ Web3).

·        You can communicate effectively in English. Good presentation skills.

Fullstack Developer

Job Overview:

Fullstack Developer – Junior Level | Navi Mumbai, Gurgaon | Full-Time | 51-200 employees | Company Website

Qualifications and Skills:

• JavaScript
• Node.js
• Angular12
• Express.js
• Java
• Selenium
• MS SQL
• Automation testing/framework

Roles and Responsibilities:

• Developing front end website architecture
• Designing user interactions on web pages
• Developing back-end website applications
• Coding for various platforms (desktop, mobile, etc.)
• Developing and managing well-functioning databases and applications
• Testing software to ensure responsiveness and efficiency
• Troubleshoot and debug applications
• Coordinate with internal teams to understand user requirements and provide technical solutions