Overview:
Flipkart is seeking applications from qualified and desirous candidates for the post of Lead at their Bangalore location.
The complete details of this job are as follows:
Roles and Responsibilities:
- Responsible for the operational performance of Control Tower operations at partner location
- Ownership of day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLA.
- Stakeholders connect on a daily basis with the FK internals to understand their perspective on daily cases & any new callouts with respect to the process.
- Facilitate monthly and quarterly review meetings with the FK internals.
- Customer Management, Escalation management – Relationship management with allied business units
- Roll-out organizational goals/objectives across the partner center
- Work closely with various internal groups to understand business requirements, implement new processes, and contribute to ongoing process improvements.
Education, Experience and Skills:
- Qualification: Graduation
- Years Of Exp: 2 to 5 Years
- Strong leadership abilities
- Customer orientations and customer centric experience
- High degree of Business knowledge
- Strong communication, interpersonal skills
- Process excellence and management.
- Experience in contact center operations.
- Highly customer focused in all approaches.
- Strong problem solving, Strategy, Prioritization skills with an eye for detail.
- Ability to come up with lots of ideas and improvements.
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