J.P. Morgan is a leader in investment banking, commercial banking, financial transaction processing and asset management. We serve millions of customers, predominantly in the U.S., and many of the world’s most prominent corporate, institutional and government clients globally.
Influencer Strategist Associate
Job Description
With best-in-class banking, credit card and wealth management services, Chase helps millions of American households make the most of their money. As one of the most-followed financial brands, Chase communicates with millions of social media users across Facebook, Instagram, LinkedIn, Pinterest and Twitter. Our social media team continues to grow and we’re seeking an Associate to join our team in Chicago to support our influencer program.
As an Influencer Strategist Associate on the Chase Social Media team, you will be involved in building our influencer program, particularly the function for identifying, vetting, engaging and monitoring influencer talent for the Company. Your work will primarily focus on ensuring Chase properly identifies, assesses and engages social media influencers and spokespeople in order to measurably advance the bank’s business goals and communications objectives. This is a growth role, with opportunity to influence strategy and recommend tactics to maximize the effectiveness of the program in helping Chase engage online audiences.
Job responsibilities:
- Identify and vet influencer talent that aligns with the Brand, campaign objectives and / or business targets
- Build and maintain a social media monitoring program to identify reputation risk and / or Brand opportunities with the Company’s influencer talent and / or spokespeople across social media channels – supporting broader campaign strategies to deepen connections with online communities
- Verify social media content published by influencer talent aligns with the Brand, follows agreed-upon plans and includes appropriate disclosures, following FTC guidance
- Collaborate with internal and external partners to determine influencer KPIs, pull earned metrics for reporting and ensure an effective, brand-safe influencer integration
- Propose engagement tactics and content strategies that align with business objectives
- Demonstrate a strong ability to use social listening tools and analytics to identify, understand and explain influencer trends and preferences among target audiences
- Keep a pulse on what’s being talked about on social media by news media, consumers and influencers and make recommendations for influencer engagements that align with the Chase brand and persona
- Pitch creative ideas for influencers and help carry them from concept to execution to drive online engagement with social media audiences
Required qualifications, capabilities, and skills:
- 3+ years of relevant experience in social media analytics and / or crisis communications; BA or BS in Communications, Journalism or related field
- Good news judgement and risk management experience to protect the firm from brand reputational risk within influencer content
- Proven track record of building brand-level influencer campaigns from the ground up – from ideation to execution
- Demonstrated proficiency in social media listening tools (i.e. Sprinklr) and experience with using social media monitoring tools to manage influencers
- Experience building a roster of influencer candidates that align with campaign briefs
- Proficiency in native social analytics dashboards (i.e., Twitter Analytics); experience creating and planning influencer campaigns across channels like TikTok, Meta, Snap and Twitter
- Possess a solid understanding of paid social/whitelisting of influencer content on Instagram and Meta
- Proficiency in Microsoft Office, e.g. Excel and PowerPoint; excellent writing and presentation skills
- Executive presence and public speaking capability, strong ability to problem-solve and think critically and innovate and ability to self-start and produce high-quality work
- Proactive by nature and comfortable working in a fast-paced environment with tight deadlines and excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives
- Confidence to pitch fresh ideas within the team, think creatively, and identify and solve problems; team player with enthusiastic attitude and entrepreneurial spirit. Eager to learn, have fun, contribute and make an impact
Preferred qualifications, capabilities, and skills:
- Public Relations background / experience
- Interest in diversity, equity and inclusion communications
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.
Technology Operations II4
Job Description
Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.
As a Technology Support Sr Specialist in Consumer & Community Banking, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery.
Job responsibilities
- Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
- Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
- Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
- Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues
Required qualifications, capabilities, and skills
- 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
- Experience with live chat, incident/service request management, and run books for system issue resolution
- Baseline knowledge of operational management and excellence
- Proven ability to balance tasks while documenting outcomes
Preferred qualifications, capabilities, and skills
- Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
- Ability to document issues, procedures, and root cause analysis
WM Client Operations – KYC Specialist, Associate
Job Description
The Asset and Wealth Management Client Operations (WMCO) team plays a pivotal role in the process of welcoming and retaining clients across the Global Private Bank & JP Morgan Wealth Management businesses. Our Global Team comprised of over 1,200 employees is committed to delivering a seamless and first-in-class client experience through the initial onboarding of new accounts and all post-onboarding account maintenance events, while leveraging innovative and scalable capabilities within a risk-focused framework.
Job summary
As a Know Your Customer (KYC) Specialist within the Asset Wealth Management (AWM) Client Operations team, you will play a pivotal role in our client due diligence process and KYC program. Your responsibilities will include closely collaborating with the front office team and their clients to gather and authenticate the necessary information for the due diligence process before account opening. Additionally, you will liaise with the risk and controls organization teams responsible for escalation management, updating policies and standards, and acting as the primary contact for regulators.
Job responsibilities:
- Partner with client-facing teams to gather, review, and input required AML/KYC information and legal documentation.
- Ensure KYC information is accurate to meet production targets while maintaining low error rates.
- Facilitate client due diligence while coordinating with other stakeholders for review and approval.
- Discuss and escalate complex issues related to client types, structures, and AML risks with Compliance partners.
- Review data integrity and perform quality checks on new and existing KYC profiles.
- Identify opportunities to improve processes and tools through engagement with transformation partners.
Required qualifications, skills, and capabilities:
- At least 3 years of experience with in a financial services, operational or compliance fields
- Prior experience in Account opening, AML &/or KYC, Client Onboarding and/or documentation analysis experience
- Ability to get up to speed quickly with new or unfamiliar subject matter
- Strong client focus and ability to partner with various internal groups and client coverage
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
Relationship Banker – Greenwich Village – New York, NY
Job Description
You have a passion for helping customers, building relationships, and delivering extraordinary customer service. You are energetic and enthusiastic as the face of Chase to our retail branch customers. From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers. You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch. You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job responsibilities
- Delivers an exceptional customer experience by acting with a customer-first attitude
- Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
- Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
- Influences, educates, and connects customers to technology
- Possesses initiative and knowledge to provide financial options for customers using a consultative approach
- Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
- Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Required qualifications, capabilities, and skills
- 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
- High school degree, GED, or foreign equivalent
- Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 180 days of hire
- Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
- Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
- Ability to work branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
- College degree or military equivalent
- Professional, thorough, and organized with strong follow-up skills
- Exude confidence with clients when sharing product knowledge and solutions
- Experience adhering to policies, procedures, and regulatory banking requirements
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC’s review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: https://mortgage.nationwidelicensingsystem.org/Safe/SitePages/default.aspx
