J.P. Morgan is a leader in investment banking, commercial banking, financial transaction processing and asset management. We serve millions of customers, predominantly in the U.S., and many of the world’s most prominent corporate, institutional and government clients globally.
Chase Travel – Senior Product Associate
Job Description
Join Chase Travel, where innovation meets excellence in the world of travel. As a leader in the industry, we are committed to creating exceptional experiences for our customers by leveraging cutting-edge technology and data-driven insights. Be part of a dynamic team that is shaping the future of travel products and redefining customer journeys.
As a Senior Product Associate in Chase Travel, you will lead strategy, development, and experimentation initiatives for all marketing products. This will be supported by data analysis, user research, and customer feedback to fuel the creation of innovative products and continuously improve existing experiences. You will collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job Responsibilities:
- Own and manage the delivery of the product roadmap for a specified area of focus, across web and mobile.
- Serve as the subject matter expert for the product domain – evaluate and document requirements from internal and partner development teams, scope technical solutions, identify risks, and clearly communicate goals and milestones to business stakeholders globally.
- Create user stories, test scripts, and acceptance testing criteria.
- Partner with internal and external teams (product, design, technology, analytics, risk, legal, compliance, operations, servicing, marketing, etc.) on the prioritization and development of product features.
- Manage product reviews, strategy sessions with leadership, performance assessments, and data-based decision-making to manage the evolution of the roadmap.
- Refine and iterate the product roadmap based on business objectives, customer research, and analytics.
- Maintain deep knowledge of user experience insights and journeys, and conduct user analysis to anticipate trends and ascertain best practices to provide fresh insights into the backlog.
Required Qualifications, Capabilities, and Skills:
- 5+ years of experience in a product management role building large-scale enterprise products/systems or products at scale.
- Bachelor’s Degree required.
- Experience moving technical products from inception to delivery and an ability to articulate the impact.
- Experience managing transactional and marketing messaging across digital channels.
- Ability to manage tight delivery timelines and exhibit calmness under intense pressure. Comfortable navigating through ambiguity and change.
- Be a strategic thinker who demonstrates strong interpersonal and influencing skills to manage partnerships across all levels of the organization, including teams located in different locales.
- Proven end-to-end problem-solving skills with the ability to solve large, complex business problems, obtain consensus, and enhance organizational transformation.
- Data-focused decision-making and quantitative analysis skills. Attention to detail and ability to manage multiple tasks and priorities simultaneously.
Preferred Qualifications, Capabilities, and Skills:
- Familiarity with Product Management and Marketing Automation Platforms.
- Passion for building something new, working across boundaries to implement change, and helping others succeed.
- Familiarity/Experience with Agile build methodologies preferred.
- Attention to detail and ability to manage multiple tasks and priorities simultaneously.
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Marketing – United States – ReEntry Program 2025
Job Description
At JPMorganChase, we recognize that rewarding careers do not always follow a conventional path. We value the diversity, fresh perspective and wealth of experience that returning professionals can bring.
The ReEntry program offers experienced professionals, who are currently on an extended career break of at least two years, the support and resources needed to relaunch their careers. The program spans over 30 locations worldwide.
The ReEntry Program is a 15-week fellowship program, beginning April 22, 2025 and ending July 31, 2025 with the prospect of an offer for permanent employment with JPMorganChase at the end of the program. The permanent placements will be based on both business needs and candidate skill set.
Please refer to our ReEntry Overview page for further information regarding the Program.
Marketing at JPMorganChase
Join the Marketing team and help us to share stories with clients, employees, and the communities where we do business. Be part of the team that does advertising, media, sponsorships, market research, and customer insights for the Chase, J.P. Morgan and corporate brands.
You will have the opportunity to learn from and collaborate with experts to help define and manage our brands, conduct customer and market research, and drive customer acquisition and engagement. You will partner with our Centers of Excellence to produce marketing and promotional materials, oversee external vendors and agencies, measure the impact and effectiveness of marketing campaigns, and performs with excellence and a risk and controls mindset to ensure error free executions.
Product Delivery Associate – Global Customer Platform
Job Description
- Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies
- Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Documents blockers and impediments to aid with dependency management and resource availability
- Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines
- 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
- Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
- Exposure to operational management and change readiness work streams
- Emerging knowledge of product release and deployment processes
Bankers Support Account Specialist II
Job Description
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist’s work is creative, exciting, and different every day.
As a Specialist II in Customer Service, you will take approximately 80 – 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.
Job responsibilities
- Works in a call center environment that requires 100% phone-based customer interaction
- Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicates with customers in a metrics-driven environment
- Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Works both independently and in a team environment
- Abides by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
- Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
- Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma or GED required
Preferred qualifications, capabilities, and skills
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Hospitality, Restaurant or Retail industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule:
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
