Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with $2.6 trillion in assets and operations worldwide. Si tienes alguna pregunta, por favor llama o visita una sucursal local de Chase.

Part Time (30 Hours) Associate Banker, (New Build) Brighton Branch, Brighton

Job Description

We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.  You will have the opportunity to help people experience our Customer Promise – helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.

Job responsibilities

• Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
• Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
• Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
• Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
• Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
• Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience

Required qualifications, capabilities, and skills

• 6+ months of customer service experience
• High school diploma or GED equivalent

Preferred qualifications, capabilities, and skills 

• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
• Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
• Strong desire and ability to influence, educate, and connect customers to technology
• Cash handling experience

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

Lead Architect

Job Description

A career with us is a journey, not a destination. This could be the next best step in your technical career. Join us.

As a Lead Architect at JPMorgan Chase within the Consumer and Community Banking, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications on modern cloud-based technologies. As a core technical contributor, you are responsible for conducting critical architecture solutions across multiple technical areas within various business functions in support of project goals.

Job responsibilities

 

• Engages technical teams and business stakeholders to discuss and propose technical approaches to meet current and future needs
• Defines the technical target state of their product and drives achievement of the strategy
• Participates in architecture governance bodies
• Evaluates recommendations and provides feedback on new technologies
• Executes creative software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure and high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information

 

 

Required qualifications, capabilities, and skills

 

• Formal training or certification on software engineering* concepts and 5+ years applied experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s)
• Proficiency in automation and continuous delivery methods
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• In-depth knowledge of the financial services industry and their IT systems
• Practical cloud native experience
• Advanced knowledge of one or more software, applications, and architecture disciplines
• Ability to evaluate current and emerging technologies to recommend the best solutions for the future state architecture

Risk Management-Merchant Risk Credit Officer – Associate

Job Description

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Merchant Risk Credit Officer – Associate in the Portfolio Management team, you will be responsible for managing credit risk arising from merchant processing activities through ongoing credit monitoring, analyzing financial statements, determining appropriate risk ratings, and exerting credit approval authority.  You will also be responsible for driving consistency and quality while monitoring timeliness through secondary quality assessments.

Job Responsibilities

• Approve credit assessments and reviews for timely and accurate risk ratings up to a designated approval authority limit
• Complete quality assessments on a sub-set of credit reviews within defined timeframes and escalating any identified trends, as appropriate
• Recognize possible risks that a client’s business may pose to the firm while providing recommendations and escalations to mitigate such risks
• Conduct ad-hoc credit assessments identified through periodic exception reporting
• Remain up to date on applicable risk policies and support the governance, reporting and data quality requirements
• Support the Merchant Services Credit Risk team with ongoing initiatives and work streams

Required qualifications, capabilities and skills

• Bachelor’s degree in Business, Finance, Accounting or related area
• Strong, clear, and concise written and verbal communication with ability to edit and prepare executive level communications
• Excellent organizational and project management skills; able to manage competing priorities under tight deadlines and a constantly changing environment
• High degree of initiative, self-direction, ability to work well under pressure, and learn quickly
• Intellectual curiosity and willingness to take on responsibilities that may fall outside your immediate area of expertise
• Ability to collaborate across multiple stakeholder groups and regions. Appreciate the value of working in partnership with others to influence change and accomplish individual and team goals
• Proficiency in Microsoft Office Suite, especially Word, PowerPoint, and Excel

Influencer Strategist Associate

Job Description

With best-in-class banking, credit card and wealth management services, Chase helps millions of American households make the most of their money. As one of the most-followed financial brands, Chase communicates with millions of social media users across Facebook, Instagram, LinkedIn, Pinterest and Twitter. Our social media team continues to grow and we’re seeking an Associate to join our team in Chicago to support our influencer program.

As an Influencer Strategist Associate on the Chase Social Media team, you will be involved in building our influencer program, particularly the function for identifying, vetting, engaging and monitoring influencer talent for the Company. Your work will primarily focus on ensuring Chase properly identifies, assesses and engages social media influencers and spokespeople in order to measurably advance the bank’s business goals and communications objectives. This is a growth role, with opportunity to influence strategy and recommend tactics to maximize the effectiveness of the program in helping Chase engage online audiences.

Job responsibilities:

• Identify and vet influencer talent that aligns with the Brand, campaign objectives and / or business targets
• Build and maintain a social media monitoring program to identify reputation risk and / or Brand opportunities with the Company’s influencer talent and / or spokespeople across social media channels – supporting broader campaign strategies to deepen connections with online communities
• Verify social media content published by influencer talent aligns with the Brand, follows agreed-upon plans and includes appropriate disclosures, following FTC guidance
• Collaborate with internal and external partners to determine influencer KPIs, pull earned metrics for reporting and ensure an effective, brand-safe influencer integration
• Propose engagement tactics and content strategies that align with business objectives
• Demonstrate a strong ability to use social listening tools and analytics to identify, understand and explain influencer trends and preferences among target audiences
• Keep a pulse on what’s being talked about on social media by news media, consumers and influencers and make recommendations for influencer engagements that align with the Chase brand and persona
• Pitch creative ideas for influencers and help carry them from concept to execution to drive online engagement with social media audiences

Required qualifications, capabilities, and skills:

• 3+ years of relevant experience in social media analytics and / or crisis communications; BA or BS in Communications, Journalism or related field
• Good news judgement and risk management experience to protect the firm from brand reputational risk within influencer content
• Proven track record of building brand-level influencer campaigns from the ground up – from ideation to execution
• Demonstrated proficiency in social media listening tools (i.e. Sprinklr) and experience with using social media monitoring tools to manage influencers
• Experience building a roster of influencer candidates that align with campaign briefs
• Proficiency in native social analytics dashboards (i.e., Twitter Analytics); experience creating and planning influencer campaigns across channels like TikTok, Meta, Snap and Twitter
• Possess a solid understanding of paid social/whitelisting of influencer content on Instagram and Meta
• Proficiency in Microsoft Office, e.g. Excel and PowerPoint; excellent writing and presentation skills
• Executive presence and public speaking capability, strong ability to problem-solve and think critically and innovate and ability to self-start and produce high-quality work
• Proactive by nature and comfortable working in a fast-paced environment with tight deadlines and excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives
• Confidence to pitch fresh ideas within the team, think creatively, and identify and solve problems; team player with enthusiastic attitude and entrepreneurial spirit. Eager to learn, have fun, contribute and make an impact

Preferred qualifications, capabilities, and skills:

• Public Relations background / experience
• Interest in diversity, equity and inclusion communications