Business intelligence, advanced data analytics, and player security are the core pillars at Junglee Games. With a constant focus on innovation and enhancement, our team of over 800 colleagues delivers superb experiences through games that entertain over 120 million users around the world.
Executive – Customer Experience
About the job
About Junglee Games
With over 120 million users, Junglee Games is a leader in the online skill-gaming space. Founded in San Francisco in 2012, Junglee is revolutionizing the way people play games. Our notable games include Howzat, Junglee Rummy, Junglee Poker, Junglee Ludo, Junglee Teen Patti, and Carrom Stars.
Over the last decade, we’ve drawn over 800 of the world’s most talented people into our ranks. Our team has worked on international AAA titles and some of Hollywood’s biggest hits, but our roots brought us back to build skill games for India.
Junglee Games is not just a gaming business but a blend of innovation, data science, cutting-edge tech and, most importantly, a values-driven culture that is creating the next set of conscious leaders.
If you love games and are passionate about working in a high-energy, no-BS, positive environment that cultivates ownership and independence and provides opportunities for wonderful career growth, Junglee Games is the organization to join.
Responsibilities
- Help in handling customers through all touchpoints – Calls, Emails, Chats & ORM
- Achieve the First Response TAT ,CSAT/CES as per set targets
- Build a rapport with the customers by – Listening, Understanding and Resolving the customer’s issue promptly and accurately
- Sharing prompt & accurate resolutions and with positive Customer satisfaction Score
- Provide customer VOC/feedback for further product enhancements.
- Provide highly professional customer service to achieve a high level of customer satisfaction and retention.
- Meet the average response time along with productivity while ensuring you follow all quality parameters.
- Achieve the set productivity as per the set targets to maximize the efficiency
Qualitative Skills
- Seeks clarity and completes tasks as per the requirement defined with guideline .
- Adheres to timelines without compromising on quality.
- Learn to experiment different ways of problem-solving.
- Applies knowledge and skills to a given work area aligned to involved stakeholders’ expectations.
- Keen learner, adaptable, and strong, independent contributor.
- Aligns to the short-term priorities for self and understands how it contributes to the team’s goals and outcomes.
- Ability to understand impact on key business metrics.
- Collates relevant business information for decision-making.
- Executes and follows short-term objectives of the team.
- Take measurable steps to improve productivity by providing constructive feedback.
- Seeks supervision/help for regular tasks and solving issues.
Requirements
- Graduate 2+ years of relevant experience
- Ability to understand the customer’s query and share the right resolution
- Ability to engage and retain players
- Awareness of all the policies and procedures used to provide seamless support to customers.
- Good knowledge of Tamil and other regional languages will be an added advantage.
- Excellent verbal and written communication skills.
- Proficient in handling Computer and other tools
Sr. Manager Marketing
As our Sr. Manager Marketing, you will be devising and executing a data-driven, non-performance marketing growth strategy for Junglee Rummy, focusing on unpaid digital acquisition channels like referrals, SEO, and content marketing. The role involves collaborating with product, marketing, and analytics teams to optimize the acquisition funnel through A/B testing, consumer research, and creative partnerships to drive user growth and explore innovative acquisition methods.
Responsibilities:
- Devise and execute a data-led user growth strategy (non-performance marketing-led) for Junglee Rummy
- Devise strategies to scale beyond the usual and broaden the top of the funnel using unpaid digital acquisition channels (like referral programs, social sharing, product marketing, migration journeys – cross-sell, SEO/ ASO, content marketing, and more)
- Work closely with product and performance marketing teams to optimize the top of the funnel – improve the acquisition funnel through multiple product A/B tests and conversion journey experiments
- Undertake consumer research to identify user needs and current friction points and come up with analysis or consumer understanding-backed ideas to unlock growth
- Work with data and analytics teams to implement best measurement frameworks, mine deeper insights and run A/B and multivariate tests to iterate into new ideas
- Partner with creative team and brand marketing to churn out new content/ creatives
- Build fresh Acquisition sources by challenging the status quo and envisaging a spectrum of possibilities beyond plain vanilla optimization
Requirements:
- – at least 5on-the-feet years of experience in B2C mobile app acquisition marketing, RMG experience would be an added plus
- – should have worked with cross-functional teams including product/ BI/ design/ content/ brand teams
- – very strong with data/ insight generation, fluent with MS Excel
- – structured problem-solving with on the feet thinking
- – good communication/ presentation skills verbal and written
- – should be good with stakeholder management
- – tier 1 institute MBA preferred
- – should have attention to detail, a high bias for action, and give importance to rigour; should be agile
Leadership Skills Strong Communication Skills: Effective communication skills and the ability to clearly articulate goals/objectives and provide constructive feedback.
Problem-solving and Decision-making Skills: Ability to identify challenges, analyse situations, and come up with creative and practical solutions. Should be confident in decision-making and should possess the ability to handle difficult conversations.
Team Management, Motivation, and Employee Development: Ability to lead, motivate, and develop team members, fostering a healthy and productive work environment.
Strategic Thinking, Innovation, and Creativity: Ability to think critically and strategically and develop our capabilities to match hyper-growth and organisational goals. Should embrace innovation to drive positive change. Should be well-informed and aware of various consumer technology platforms and mobile gaming applications across the world.
Emotional Intelligence: Should be empathetic while interacting with various sets of user groups, and should be open to suggestions and fresh ideas from internal and external stakeholders.
Accountability and Responsibility: Should take ownership of work, meet deadlines, and hold themselves accountable for results.
Integrity and Ethics: Should believe in doing the right thing even in challenging situations and have a sense of honour and honesty. Should be able to make choices on moral principles promoting fairness, justice, and respect for others. Resilience: Should have a positive mindset with the ability to stay optimistic even in tough circumstances and high emotional quotient.
About Junglee Games
Junglee Games is a leader in the skill-gaming space, with more than 100 million users. Founded in San Francisco in 2012, and part of the $30 Bn Flutter Entertainment Group, Junglee Games is the fastest-growing skill-gaming company in the world. Some of our notable games are Junglee Rummy, Howzat, Eatme.io, Poker, and Carrom.
Our mission is to build entertainment for millions of people around the world and connect people through high-quality games. The games are available on multiple platforms, including web browsers. Android and iOS devices emphasize creating engaging and immersive gaming experiences while incorporating social features to foster interaction and competition among players.
Since founding, we’ve drawn 700 of the world’s most talented people into our ranks. Our team has worked on international AAA titles like Transformers, Star Wars: The Old Republic, Real Steel, Rio, Mech Conquest, and Dueling Blades. Our designers have worked on some of Hollywood’s biggest hits including the movie Avatar.
Junglee is not just a gaming business – it is a blend of data science, innovation, cutting-edge technology and, most importantly, a values-driven culture that creates the next set of conscious leaders. Junglee Games is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Junglee has gained recognition in the gaming industry and has received various accolades for its contributions to the online gaming space and continues to innovate and develop new games, expanding its presence in the global gaming market.
Head of Public Relations and Corporate Communications
Key Responsibilities:
Public Relations & Corporate Communications:
- Develop and implement an integrated PR strategy to promote the company’s products, values, and vision to both gaming communities and a wider audience.
- Cultivate and maintain strong relationships with media outlets, industry influencers, and key stakeholders.
- Craft press releases, media kits, and communication material that align with the company’s tone, style, and objectives.
- Collaborate with internal teams to ensure the consistency of brand messages across all communication channels (press releases, interviews, social media, etc.).
- Manage executive communications, including speechwriting, public appearances, and thought leadership content.
Reputation Management:
- Lead crisis communication strategies to mitigate risk, handle sensitive issues, and protect the company’s reputation in critical moments.
- Act as the primary spokesperson during crisis situations, ensuring clear, effective, and transparent messaging to media, stakeholders, and the public.
- Develop proactive crisis communication plans and media training for key company spokespersons.
Corporate Social Responsibility (CSR):
- Drive the development and execution of the company’s CSR initiatives, aligning with corporate values and contributing to positive social impact.
- Work with external partners, nonprofits, and stakeholders to ensure the company meets its CSR goals and communicates its efforts effectively.
- Monitor and report on the impact of CSR initiatives, enhancing the company’s image as a responsible and socially conscious brand.
Brand Communications & Public Affairs:
- Lead brand communications and public affairs efforts to shape and protect the company’s image in the marketplace.
- Develop and nurture relationships with policymakers, regulatory bodies, and industry organizations to promote favorable outcomes for the gaming industry and the company.
- Anticipate, monitor, and manage external factors, such as regulatory developments, that may impact the company and industry.
- Advocate for the company’s positions on key public policy issues and ensure its voice is heard in the gaming industry.
Leadership Collaboration:
- Collaborate cross-functionally with marketing, product, legal, and other departments to ensure cohesive communication strategies.
Qualifications:
- Bachelor’s degree in Communications, Public Relations, Marketing, or a related field. Master’s degree preferred.
- 15+ years of experience in PR, and corporate communications, with a strong focus on crisis management and CSR, ideally in the tech, gaming, or entertainment industry.
- Proven track record of developing and implementing successful PR and communication strategies.
- Exceptional crisis management experience, with the ability to navigate complex situations and protect brand reputation.
- Strong media relations and network with industry contacts.
- Excellent verbal, written, and presentation skills with a keen understanding of branding and storytelling.
- Ability to work under pressure, meet tight deadlines, and lead a high-performing team.
What We Offer:
- Competitive salary and benefits package.
- An opportunity to shape the public image of a leading company in the gaming industry.
- Work in a dynamic, fast-paced, and innovative environment.
- Opportunity for professional growth and leadership development.
