KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging and printed circuit boards.
Customer Support Engineer
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Job Description/Preferred Qualifications
The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites. The Customer Service Engineer represents the company to the customer and assumes accountability for customer satisfaction with service. The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time and may provide assistance to Installation Engineers in resolving problems.
- Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site.
- Ensure equipment enhances customer production.
- Repair and modify equipment at customer facility.
- Evaluate equipment to determine type and extend of problem. Repairs involve board-level troubleshooting which can be performed using standard procedures, as well as system level problems which have multiple causes and no standard procedures exist.
- Repair of system level issues are based on CSEs technical knowledge, education, and training. Board vs.system level troubleshooting is split ~50/50.
- In analyzing and diagnosing equipment issues, CSEs may access and determine a problem exists in customer process such as chemical leaks or contamination and as a result may recommend shutdown of customer fab due to unsafe conditions. CSEs also prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues.
- Prepare quotes for customers based on labor, travel expenses incurred, and parts needed. CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
- Cross train and assist other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineers on installations at customer sites or on installing/dismantling demonstration machines.
- The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs are required to contact management on a daily basis (at least twice each day in a down tool situation) to report activities. CSEs spend part of their time in the office resolving equipment problems via phone and at least 50% of time at customer site and/or cleanroom factory environment.
- Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
Desired Qualifications
- Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
- Analytical skills
- Knowledge of computer theory, various operating systems, and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment.
- Basic automation functionality on assigned equipment set. Develops technical proficiency in understanding automation with exposure to various systems.
- Preventive Maintenance (PM) aspects of assigned equipment set.
- PM work can be done with instruction of a manager or senior engineer.
- Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.
- Microsoft Office suite proficiency is required.
- Attainment of Certification Level 2 or PM Training. Basic proficiency in systems level repair of a product within a family is required.
- Basic Semiconductor industry process knowledge required. KLA class for Introduction to semiconductor processes will be provided.
- Good interpersonal/communication skills in understanding customer needs. Ability to work under pressure and with stringent timelines since the system is down for service and may affect customer manufacturing area.
- Ability to troubleshoot issues/failures in software and electronic systems.
Minimum Qualifications
Bachelor’s Level Degree and 0 years related work experience
Base Pay Range: $28.23 – $42.75 Per Hour
Primary Location: USA-OR-Hillsboro-Beaverton-KLA
Software Engineering Intern
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The vision of KLA’s global human resources organization is to become a leader and partner to operating leadership in support of the company’s efforts to achieve its strategic growth, customer and operating objectives through strategic talent management. Our mission is to enable the business, and leverage human resources to achieve short and long-term business objectives. Our primary areas of strategic focus include talent acquisition, individual and organizational assessment and development, performance management, inclusion and engagement, and rewards. The global HR organization includes HR business partners, learning and development, talent acquisition, compensation and benefits, employee communications, and HR system operations.
Job Description/Preferred Qualifications
Responsibilities
Do you love coding, designing software, and learning new technologies? Are you looking for a role where you can work with small collaborative teams on creative software solutions?
As a Software Engineering intern, you will learn how to translate user needs to software design requirements and apply your programming knowledge to the development of software applications for KLA’s next generation data platform. In conjunction with a mentor, improve your programming skills and learn software development techniques!
Qualifications
- Academic and/or internship programming experience in one or more languages such as C#, C/C++, Java, Python
- Good computer science fundamentals and understanding of Data Structures, Algorithms, Object Oriented Programming and software design patterns
- Effective communication and team interaction skills
- Creative problem-solver who is motivated to learn independently
- Interest in and ability to learn software technology and KLA domain knowledge
Preferred Qualifications
Having familiarity or experience with some of the following is useful:
- Microservices and Full stack software development
- .NET core, Angular, Kubernetes, Postgres, MongoDB
- Computer networks and protocols
- Building, maintaining, or repairing scientific instruments or other mechanical, electrical, and/or optical systems
Minimum Qualifications
Expected college graduation by June 2026 in Computer Science engineering or related branches, with primary coursework in Computer Science Fundamentals, Object Oriented Programming, Data Engineering, Databases, Distributed Systems.
Software Engineering Intern – AR/VR (C++, C# and JavaScript)
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Qualifications:
- Proficiency in C++, C# and JavaScript programming languages.
- Strong understanding of 3D geometry and its applications in AR/VR/XR development.
- Experience with game engines such as Unity or Unreal Engine.
- Familiarity with various AR/VR/XR hardware and software platforms.
- Experience with version control systems like RTC,GitHub or BitBucket.
- Excellent communication and interpersonal skills.
- Strong problem-solving and troubleshooting abilities.
- A keen eye for detail and a commitment to quality.
- A passion for creating exceptional user experiences.
Nice to Have:
- Experience with 3D modeling and animation software.
- Knowledge of UI/UX design principles for AR/VR/XR applications.
- Familiarity with agile development methodologies.
- Contributions to open-source AR/VR/XR projects.
Minimum Qualifications
Requires less than 1 year of related experience
Data Science and SW Engineering Intern
The vision of KLA’s global human resources organization is to become a leader and partner to operating leadership in support of the company’s efforts to achieve its strategic growth, customer and operating objectives through strategic talent management. Our mission is to enable the business, and leverage human resources to achieve short and long-term business objectives. Our primary areas of strategic focus include talent acquisition, individual and organizational assessment and development, performance management, inclusion and engagement, and rewards. The global HR organization includes HR business partners, learning and development, talent acquisition, compensation and benefits, employee communications, and HR system operations.
Job Description/Preferred Qualifications
Great opportunity for the curious and motivated mind for internship during the summer of CY25. We are seeking eager and highly motivated intern pursuing BSc, MSC, or PhD in fields such as data science, computer science, statistics, or related fields to work on exploratory project with KLA Services Division to define and conduct work to discover trends and potential paths to get insights from service data. The candidate will need to develop a quick understanding of the data, data sources, and suggest potential paths to analyze the data and try to get actionable insights from the data. We are open to machine learning or classic approaches. The candidate will collaborate with subject matter experts from service team, supply chain, and engineering, to understand the data and the type of output we are pursuing.
Responsibilities:
- Discuss and establish requirements with the team
- Understand and establish data sources
- Articulate and define the problem statement and expected output
- Conduct discovery work to uncover patterns and potential useful signals from the data
- Establish methods to validate and sanity check the output
- Create visualization and presentation of the data and output
- Suggest and establish follow up work and roadmap
Minimum Qualifications
Requires less than 1 year of related experience.
- Student pursuing BSc, MSC, or PhD in data science, statistics, CS, or related fields
- Familiarity with programming language required
- Basic knowledge of ML and AI methods and classic data analytics
- Experience with data visualization tools
- Comfortable with pursuing a discover project with unknown output.
- Excellent written and verbal communication skills
Base Pay Range: $27.00 – $49.00 per hour based on pursuit of a Bachelor’s, Master’s, or Ph.D.
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