Company Overview: Klenty is a leading Sales Engagement Platform designed to empower sales teams by streamlining their processes and driving more pipeline. Our platform offers multi-channel sequencing, account-based playbooks, and smart automation to help sales teams close deals more efficiently and effectively.
Position Overview: Klenty is seeking a full-time, on-site Customer Support Specialist to join our team in Chennai. In this role, you will play a critical part in ensuring our customers receive top-notch support. You will be responsible for resolving technical issues, providing exceptional service, and helping our customers get the most out of our platform. This role requires a proactive, customer-focused individual with strong problem-solving skills.
Key Responsibilities:
- Respond to customer inquiries through calls and chats, offering friendly and helpful assistance.
- Troubleshoot and resolve technical issues by utilizing basic log-checking skills.
- Think creatively to provide innovative solutions to customer problems.
- Maintain a thorough understanding of Klenty’s product features, updates, and common issues to deliver accurate support.
- Communicate clearly and effectively to ensure customer satisfaction.
- Collaborate with team members to share insights and best practices, contributing to continuous improvement.
- Work in a rotational shift schedule to ensure customer support during peak hours.
Qualifications:
- Basic understanding of troubleshooting techniques and the ability to address technical issues.
- Strong verbal and written communication skills with a focus on customer service.
- Creative thinking and problem-solving abilities.
- Ability to quickly learn and recall detailed product information.
- Team-oriented mindset with a willingness to collaborate and support peers.
- Prior experience in customer support is an advantage.
- Familiarity with CRM software and sales processes is a plus.
- Bachelor’s degree in a relevant field is preferred.
Additional Requirements:
- Ability to work on-site in Chennai.
- Flexibility to work rotational shifts as required.
