Kotak Mahindra Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management.
Acquisition Manager
About the job
Company Description
The Kotak Mahindra Group, established in 1985, is a leading financial services conglomerate in India. Kotak Mahindra Bank Limited, the Group’s flagship company, offers a wide range of financial services including commercial banking, stock broking, mutual funds, life insurance, and investment banking. With a robust distribution network, the Group caters to the diverse financial needs of individuals and the corporate sector.
Role Description
This is a full-time on-site role for an Acquisition Manager located in Vadodara. The Acquisition Manager will be responsible for developing and implementing strategies to acquire new customers for Kotak Mahindra Bank. Daily tasks include identifying potential leads, pitching products and services, and closing deals to meet acquisition targets.
Qualifications
- Sales, Marketing, and Business Development skills
- Experience in customer acquisition and relationship management
- Knowledge of financial products and services
- Strong negotiation and communication skills
- Analytical and problem-solving abilities
- Bachelor’s degree in Business Administration, Marketing, Finance, or related field
- Relevant certifications in sales or marketing is a plus
Team Member – Third Part Audit
About the job
Department: Risk Management
Grade: Sr. Manager
Experience: 5 + years of experience in TPA.
Location: Mumbai (Goregaon)
Roles & Responsibilities
- Handle the Vender (Third-party) Risk Management Program independently
- Ensure audits are performed as per calendar and in stipulated time
- Reports preparation and maintaining evidences
- Track the observation raised for closure with business teams
- Ensure periodic updates are prepared as part of dashboards and same are discussed with relevant management team
- Handle the escalation related to VRM
Marketing – Product Communication
About the job
Job Description:
Loan Marketing will lead the strategy and execution of comprehensive marketing initiatives aimed at driving sales and enhancing brand presence. This role involves overseeing direct-to-consumer (D2C) communication channels, builder & branch network communication, managing social and digital media, including SEO and performance marketing.
Key Responsibilities:
1. D2C Communication Channels:
- Develop and implement strategies to optimize customer engagement and conversion through various direct-to-consumer channels.
- Oversee the creation and management of marketing materials, including brochures, emails, and landing pages.
- Analyze campaign performance and customer feedback to refine communication strategies and enhance customer experience.
2. Partners Network Communication:
- Establish and maintain relationships with partners like Direct Sales Agent, builders and more to drive mutual business growth.
- Create and execute co-branded marketing campaigns and promotional activities targeting partners and their clients.
- Coordinate events, seminars, and workshops to promote Loan products and services.
3. Branch Network Communication:
- Work closely with product, regional marketing and distribution to ensure alignment with marketing strategies and objectives.
- Develop branch-specific marketing materials and support regional marketing initiatives to boost Loan sales.
- Conduct training sessions for branch staff on new marketing campaigns, products, and sales techniques.
4. Social and Digital Media Management:
- Lead the creative development and execution of social media marketing strategies across platforms (e.g., Facebook, LinkedIn, Instagram).
- Manage & execute digital media campaigns, including SEO, PPC, and display advertising to drive traffic, leads, and conversions.
- Monitor and analyses digital marketing metrics and performance, adjusting strategies as needed to achieve optimal results.
Qualifications:
- Bachelor’s degree in Marketing, Business Administration, Finance, or a related field. An MBA or advanced degree is preferred.
- 4-8 years of experience in marketing or client servicing role in top agencies in Mumbai
- Strong understanding of social media platforms, digital marketing strategies, and SEO/SEM.
- Exceptional communication, interpersonal, and leadership skills.
- Proficiency in marketing analytics tools and performance metrics.
- Ability to work collaboratively across departments and with external partners.
Attributes:
- Strategic thinker with a data-driven approach.
- Ability to thrive in a fast-paced, dynamic environment.
- Creative problem solver with a proactive mindset.
- Strong organizational and project management skills.
Help Desk Lead
About the job
Department: Human Resources
Experience: 10+ years of experience in HR, with a focus on HR operations or employee services.
Grade: Sr. Manager / AVP
Location: Mumbai (Goregaon)
Key Responsibilities:
– Team Leadership & Supervision:
– Lead, coach, and mentor the HR helpdesk team to ensure they provide efficient and accurate responses to employee queries.
– Set performance expectations, monitor individual and team performance, and provide regular feedback.
– Ensure the team’s adherence to SLAs, ensuring timely resolution of HR-related inquiries.
– Employee Query Management:
– Oversee the management of all HR-related inquiries received through the
– Escalate complex or unresolved issues to relevant HR departments or specialists as needed.
– Ensure that employee queries are tracked, categorized, and reported in line with company policies.
– Process Improvement:
– Continuously review and improve HR helpdesk processes to enhance efficiency and employee satisfaction.
– Implement and update helpdesk procedures, ensuring they remain aligned with HR policies and business goals.
– Collaborate with HR, IT, and other departments to ensure the helpdesk system is fully functional and up to date.
– Data Management & Reporting:
– Analyze helpdesk metrics and performance data to identify trends, areas for improvement, and issues.
– Prepare regular reports on helpdesk performance, including response times, employee satisfaction, and case resolution metrics.
– Ensure accurate documentation and record-keeping of helpdesk interactions and resolutions.
– Employee Education & Communication:
– Develop and maintain a knowledge base of HR-related issues for the helpdesk team and employees.
– Ensure employees are kept informed about new or updated HR policies and procedures.
– Conduct training sessions for helpdesk staff on HR policies, systems, and tools to enhance service quality.
– Stakeholder Management:
– Serve as a point of contact for escalated issues and work with HR leaders to resolve complex or sensitive employee matters.
– Build and maintain strong relationships with HR departments (compensation, benefits, payroll and employee relations) to ensure alignment on processes and issue resolution.
Key Qualifications:
– Education:
– Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred).
– Skills & Competencies:
– Strong leadership and people management skills.
– Customer oriented approach.
– Understanding HR processes and data.
– Data oriented and driving TATs.
– Should be able to handle escalations.
– Excellent communication, interpersonal and problem-solving skills.
– Solid understanding of HR policies, practices and employment laws.
– Ability to manage multiple priorities in a fast-paced environment.
Lead – HR Audit
About the job
Key Responsibilities:
– Audit Planning and Execution:
– Lead the development and execution of comprehensive HR audit plans.
– Conduct audits related to recruitment, employee relations, payroll, benefits, compliance, and other HR processes.
– Ensure that audits are conducted in line with company policies and regulatory requirements.
– Compliance & Risk Management:
– Ensure compliance with local, state, and federal employment laws and regulations.
– Identify potential risks within HR operations and recommend solutions.
– Evaluate and improve internal controls to mitigate risks and ensure regulatory compliance.
– Stay updated on new laws, regulations, and industry best practices.
– Data Analysis and Reporting:
– Analyze HR data and audit findings to identify trends, root causes, and areas for improvement.
– Provide detailed reports with actionable insights to senior management and HR teams.
– Present audit findings, risks, and recommendations to the board and executive leadership team.
– Process Improvement:
– Collaborate with HR teams to enhance HR processes based on audit results.
– Identify and recommend best practices for HR processes to improve efficiency, accuracy, and compliance.
– Implement process improvements and track their impact over time.
– Training & Development:
– Provide training and guidance to HR staff on compliance, audit processes, and best practices.
– Develop training materials to ensure HR staff are aware of regulatory requirements and internal controls.
– Collaboration and Stakeholder Engagement:
– Partner with HR teams, legal, finance, and other departments to ensure comprehensive audits.
– Act as the primary liaison between HR and internal/external auditors.
Qualifications:
– Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
– Certification in HR auditing is a plus.
– 10+ years of experience in HR auditing, HR compliance, or related roles.
– Strong knowledge of employment laws and HR best practices.
– Knowledge of HR processes in required along with system understanding.
– Good in analytics. Preferably able to do data modeling.
– Able to come up with insights.
– Excellent analytical, problem-solving and organizational skills.
– Strong communication skills both written and verbal.
– High attention to detail and the ability to manage multiple projects.
Key Competencies:
– Analytical Thinking: Ability to analyze complex data and audit results to drive improvements.
– Risk Awareness: Strong understanding of HR risks and how to mitigate them.
– Leadership: Ability to lead and mentor HR teams during audit processes.
– Attention to Detail: Meticulous in identifying discrepancies or non-compliance issues.
– Communication: Strong presentation and reporting skills to articulate audit findings and recommendations effectively.
