Livspace, is a home interior and renovation company headquartered in Singapore. It provides interior design and renovation services in Singapore and India. The company was founded in 2014 by Anuj Srivastava and Ramakant Sharma and has raised funding of $450 million.
Operations Lead (RES06243)
About Us
Livspace is Asia’s largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience.
The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce-like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers.
The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including – Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag, Vijayawada.
Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company also delivered 50,000 homes across all our serviceable locations.
The founders – Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors. Livspace’s leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world.
Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Group’s Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. For more information, please visit: “https://www.livspace.com/”
Job Description
As an Operations Lead, you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility . You will engage the client and keep them informed with required updates of the project and ensure they are aware of all the activities that are about to be done / on going / yet to start etc.
- Coordinate with manpower agencies and ensure that right resources are assigned to get the work done on time.
- Coordinate communication and foster teamwork between all the project stakeholders.
- Establish and prepare formal reporting arrangements on project progress such as Weekly Progress Reports.
- Engage, interact and build professional relationships with the design professionals, vendors and clients while simultaneously directing the installation team to safely execute the work according to the design plan.
- Work closely with respective functional teams to ensure a high standard of execution and customer experience.
Job Requirement
- B. Tech (Civil/Architecture) – from Tier 1 or Tier 2 colleges.
- Alternate qualification can be B. Tech (Civil/Architecture) + MBA from RICS or NICMAR.
- Minimum 2 years of work experience in executing Corporate/Residential interior fitout projects.
- Strong verbal and written communication skills in English; ability to break down complex ideas and convey efficiently.
- Strong understanding and demonstrated aptitude of basic project management principles.
- Extreme attention to detail and no-compromise attitude towards quality.
- Proficiency in AutoCAD, MS Word, Excel/GSheets.
- Excellent interpersonal and multitasking skills to engage effectively with clients, vendors and internal teams.
- Entrepreneurial zeal & ownership.
Project Manager
About the job
As a Project Manager for Premium Projects, you will be responsible for the timely delivery of the project with spectacular quality. You will be the SPOC for the customer and will be responsible to maintain a good customer experience throughout the project timeline in the partial design & complete execution stage till handover.
- Understand drawings (2D/3D) of all disciplines (Civil, Electrical, Plumbing, Carpentry, etc).
- Identify design discrepancies and foresee execution risks.
- Validate & review work orders, BOQs, drawings etc.
- Prepare detailed project execution schedules highlighting inter-dependencies of various tasks.
- Auditing the site work by doing regular site inspections as well as monitoring remotely with quality control.
- Ensuring that all quality and timeline related requirements are met.
- Able to give technical inputs and instructions to the Site supervisor [ Project Executive ].
- To ensure timely site updates are available to the customer.
- A bridge between Designer & Customers’ execution stage of the project.
- Updating of project trackers & summaries and sharing weekly progress report to all the stakeholders
- Analyze data to identify performance bottlenecks, devise corrective solutions and own implementation end-to-end.
- Be the quality custodian of your projects ensuring the superlative customer experience. Ensuring the Checklist and work method statements are properly followed at site to give desired quality output.
- Work with internal functions on key initiatives such as SOPs, pricing and new initiatives.
- Building vendor relationships and timely addressing the vendors’ concerns.
Skills And Expertis
- eManagement Graduate/Construction management, preferably from a Tier I/Tier II Institute
- .Strong Project Management/Engineering/Architecture background is a must with 3+ years of experience
- .Have a deep appreciation and understanding of site execution for home renovations
- .Ability to assess design feasibility, visualize on-site conditions and foresee execution risks
- .Process-driven project management professionals with quick problem-solving skills
- .Excellent interpersonal and communication skills
- .Proactive and capable of prioritizing work
- .Extremely high level of ownership and learning aptitude
- .Past experience in Project Management/Operations is a core requirement for this role
- .Preferable if worked with Ops-focused startups
- .High degree of comfort on Excel/Google Sheets and strong data analysis skills
Interior Design Consultant
About the job
You have ownership to Client Satisfaction of all the projects across the territory.
You will be pivotal to developing and executing the Livpreneur success strategy in the territory and work with cross-functional teams to ensure the right steps to ensure growth as per demand in your territory.
- Enabling Livpreneurs to achieve their qualitative and quantitative targets.
- Define scope, interior estimation and initiate connecting Customers with Service Partners based on customer requirements.
- Visiting Customer site along with Service Partner to help Customer finalise the scope and quote with the Service Partner for their work.
- Meeting (Online/Offline in future) with Livpreneurs to understand & solve their concerns on a regular basis.
Skills And Expertise
- Graduate in any stream | 15 years’ of Academic education.
- 1+ years of work experience in Business Development and Growth with a minimum 1 year in B2C Sales.
- Strong in multi-tasking & managing complex Ops structures.
- Strong in Sales & Business Development .
- Willing to Travel across India/regions of India.
- Strong leadership and people skills.
- Extremely high level of ownership around targets.
- Excellent written and verbal communication skills.
EC Executive
About the job
This role requires commitment to Customer Satisfaction to drive exemplary customer experience, always putting the customers needs first thereby driving the Net Promoter Score (NPS) of Experience Centre. Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions for the same.
- Tour of EC to all visitors, ensuring Livspace concept is delivered well.
- Raise request/ allocate designers to all visitors.
- Running and monitoring processes for liquidation.
- Data Management: Running and monitoring processes for Data Collection on footfalls/walk-ins.
- Customer feedback capturing and communication.
- EC Sample Management: Running and monitoring processes.
- Ensure Swatch library is maintained.
- Events and activations, driving marketing initiatives.
- EC Process maintenance- Follow SOP on EC related processes with the stylist.
- Ensure adherence to relevant SOPs – Checklist as per Stylist to be managed and maintained.
- Managing visual merchandise of store and ensure looks are refreshed periodically.
- Participating in the various promotional activities
EXPERTISE AND QUALIFICATIONS
- Graduate or equivalent | 15 years of Academic education.
- 0 to 2 years of experience in experiential/ product retailing, sales, retail operations, retail consulting, or similar fields OR fresher from hospitality background.
- Pleasing personality and excellent communication.
- Deep curiosity for retail experiences and customer service
Territory Assistant Manager – Sales
Job Description
As a Territory Assistant Manager – Sales, you have ownership to Client Satisfaction of all the projects across the territory.
You will be pivotal to developing and executing the Livpreneur success strategy in the territory and work with cross-functional teams to ensure the right steps to ensure growth as per demand in your territory.
- Enabling Livpreneurs to achieve their qualitative and quantitative targets.
- Define scope, interior estimation and initiate connecting Customers with Service Partners based on customer requirements.
- Visiting Customer site along with Service Partner to help Customer finalise the scope and quote with the Service Partner for their work.
- Meeting (Online/Offline in future) with Livpreneurs to understand & solve their concerns on a regular basis.
Job Requirement
- Graduate in any stream | 15 years’ of Academic education.
- 3+ years of work experience in Business Development and Growth with a minimum 1 year in B2C Sales.
- Strong in multi-tasking & managing complex Ops structures.
- Strong in Sales & Business Development .
- Willing to Travel across India/regions of India.
- Strong leadership and people skills.
- Extremely high level of ownership around targets.
- Excellent written and verbal communication skills.