Lowe’s grew from one small-town hardware store in North Carolina to one of the largest home improvement retailers in the world. Then and now, we’re committed to helping homeowners, renters and Pros improve their homes and businesses.

Asset Protection & Safety Mgr

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Asset Protection & Safety Manager, this means:
• Helping Store Operational Leadership team ensure associates are delivering friendly, professional, timely service to all customers who shop the store.
• Monitoring receiving, shipping, and selling patterns for assigned store.
• Championing initiatives and establishing processes and controls that improve safety/hazmat, shrink, and security outcomes.
The Asset Protection & Safety Manager (APSM) oversees and coordinates programs and processes to minimize loss while maintaining a safe working and shopping environment.  This associate monitors and solves for criminal activities, coaches and trains associates, and oversees inventory levels to help with shrink and shortages.  The APSM may need to respond to violent altercations to keep customers and staff safe.  The Asset Protection & Safety Manager is seen as an expert on safety reports, guidelines, and regulations.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What We’re Looking For
• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

What You Need To Succeed
Minimum Qualifications
• Bachelor’s Degree or higher OR High School Diploma or equivalent and 3 years of relevant work experience (e.g., retail or Asset Protection).

Preferred Qualifications
• Bachelor’s Degree in Criminal Justice, Safety, Business, or related Asset Protection field.
• National certified training program (e.g., Wicklander-Zuwalski or Reed training).
• Professional accreditation (e.g., APQ, APC) or equivalent experience.
• 2 years of experience directly or indirectly supervising employees including coaching, mentoring, directing, training, performance management, and recognition.
• 2 years of experience as a Manager in a retail environment. 1 year of experience conducting quality reviews/audits.
• Demonstrated experience analyzing business documents (e.g., P&L, exception reports).
• Demonstrated experience conducting retail investigations (i.e., has conducted multiple retail investigations). Experience in using physical security systems (e.g., CCTV, EAS).

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Merchandising Data Governance Manager

The Mgr-Merchandising Operations owns oversight and execution for work and projects within a key functional area of Merchandising Operations. The manager leads a team of individual contributors that executes the processes and projects within a functional area. The manager will coordinate with other leaders in Merchandising Operations on projects and helps to identify and resolve issues impacting their primary customer. Key functional areas include Vendor/Item Onboarding, Reporting, Operational Services, Vendor Compliance, Product Content, Data Governance and Tech Enablement. Responsibilities may vary based on the area of work.

What you will do

• Analytics- Influencer – assist with defining the segmentation. Define the solution reporting/capabilities required. Work with DACI/IT.
• Building Relationships- Encourage cross functional partnership; high degree of acceptance, recognition, trust and influence with others; ability to reach a win/win; proactively network stakeholders.
• Communication-Review, adjust, and approve communications in partnership with the Merchandising Communication team. Directly liaisons with GMM of areas they support.
• Issue Resolution-Handles medium to high complexity issues and drives issue resolution and root cause analysis.
• Training/Development-Ensures training is completed for direct reports. Motivates and drives their development.
• Technology development – Collaboration on technology product solutions of requirements, adoption and communication
• Reporting- Executing requirements and expectations on KPI’s by segment. Reaching out/making connections with teams what is being seen with the data (influence the news).
• Process Improvement-Drives process improvement and streamlining, along with root cause analysis. Monitors status of processes.
• Technology Requirements- Gather customer data; input at GMM level; prioritizes; customer data; partnership with tech/stakeholders.
• Project Management- Gather customer data; input at enterprise level; prioritizes; customer data; partnership with tech/stakeholders
• Liaison with international partners on highly collaborate initiatives and partner with their leadership.
• Merchandising & Vendor Engagement- Ensures positive engagement at the highest level; influence into segmentation; trusted partner (merchant & vendor). Face to the customer.
• Business Alignment-Focused on relationship with GMM, Store Merchandising VPs.
• Provides input and operational metrics that influence the Merchandising roadmap
• Maintains and refines intake and work assignment tools to ensure first time response resolution and smooth end user experience
• This position manages/supervises people

Required Qualifications

• Bachelor’s Degree Business, Accounting, Finance, Economics, or related field and 5+ years relevant business experience
• 3+ years Leadership experience
• 5+ years general work experience
• Experience in structuring and writing formal documents, developing and delivering group presentations, project planning, and/or cross-functional collaboration
• Understanding of performance measures and financial systems and reporting

Preferred Qualifications

• Master’s Degree Business or related field
• Experience in Microsoft products (Outlook, PowerPoint, etc.) and relational business software

Customer Resolution Associate – Market Delivery

As a Market Delivery Associate, you’ll be collaborating with team members in-office to solve logistic challenges and deliver an exceptional customer experience. Your contributions directly affect customer satisfaction and brand loyalty, ensuring that our delivery operations meet and exceed customer expectations.

When customer issues pop up, you’ll be there to jump in, find quick solutions, and build solid relationships. Your role is vital in making sure things run smoothly in the fast-paced world of deliveries.

How We Support You

As an industry leader, we invest in the people and technology needed to grow and win as a team.

• Culture of Belonging: We foster a positive work environment where teams build meaningful connections and share genuine appreciation for each other.
• Resilient Teams: Thrive in resolving customer challenges and navigating multiple systems daily, supported by a strong and caring team ready to go the extra mile.
• Bonuses and Benefits: We invest in your well-being, through rewarding bonus opportunities and comprehensive benefits designed to help you shape your future.
• Health and Wellbeing: We offer paid time off for vacations, holidays and sick time, as well as access to top-tier medical, dental and vision insurance.

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Your Day at Lowe’s

In this role, you’ll work on-site to support delivery operations for internal and external customers. Most of your day will be spent in-office talking to customers, sorting out order changes, and solving customer challenges. You will use your communication skills and training knowledge of Home Delivery Cross-Dock Terminal (XDT) operations to tackle daily tasks like alerts and collaborations with different teams.

Key Responsibilities

• Support delivery operations for internal (stores/contact center) and external customers (DIY and Pro Customers).
• Communicate with customers to gather feedback and enhance in-home delivery experiences.
• Handle multiple tasks in a fast-paced environment, delivering business results.
• Utilize knowledge of Home Delivery XDT operations.
• Perform daily tasks such as working alerts and queues, processing customer order changes, and utilizing multiple order management systems.
• Manage customer escalated issues and Executive Care opportunities for immediate resolutions.
• Collaborate with third-party logistics service providers, Lowe’s Supply Chain teams, distribution nodes, and store operations.
• Demonstrate effective problem-solving, change adoption, teamwork, and empowerment skills.
• Build and maintain business relationships with Retail and Lowe’s Pro partners.
• Possess good oral and written communication skills, proficient in Microsoft Office applications.
• Maintain continuous dialogue with third-party logistics vendor partners to address and resolve claims and complaints.
• Work on assigned cases through the case management system to ensure resolution of customer issues.

Minimum Qualifications

• High school diploma or equivalent
• 1 year of directly related experience

Preferred Qualifications

• Strong oral and written communication skills.
• Familiar with Microsoft Office applications.
• Previous experience in Home Delivery or Market Delivery operations.
• Proficient in customer service, call center operations, customer support, and resolving customer issues.
• Demonstrated ability to handle multiple tasks in a fast-paced environment.
• Effective problem-solving and team collaboration skills.

Schedule Requirements

Various shift options are available Monday-Sunday. Shift times include: 6AM – 3PM, 9AM – 6PM, and 12PM – 9PM. Flexible work availability is required, as a preferred schedule is not guaranteed.

Product Manager

The Product Manager owns the vision and strategy, roadmap, and feature definition for individual products within a product group. Responsibilities include writing stories to define outcomes and product requirements as well as planning and managing product features through the product development process. This role manages the product backlog while prioritizing work and making product-related decisions based on the needs and expectations of customers and stakeholders. Finally, this role will focus on identifying key gaps in product features, capturing product requirements, and defining outcomes or objectives and key results (OKRs).

What you will do

• Builds OKRs for product scope to support product portfolio and organizational OKRs and drives alignment with business partners.
• Owns customer/user journey for a given product/feature level. Makes decisions that impact user experience on feature usability with engineering.
• Defines and measures customer success metrics to ensure the product scope supports the overall product OKRs.
• Articulates how product features relate to the product vision and builds a roadmap for all partners.
• Leads agile ceremonies and works with the team to provide clarity of expectations. Aligns necessary workstreams from team members to achieve the value of their product.
• Prioritizes and ensures the delivery, support, and execution of a high-quality product.
• Works with other product managers and business leaders to understand trade-offs and prioritization of features based on overall product vision. Influences feature design trade-offs to drive critical/mass adoption.
• Works with product leadership and provides input for engineering priorities of their defined product space.
• Participates in product marketing and uses it to drive deep understanding of the product they own with peers and leaders.
• Drives product plans for their defined product space and leverages data to help drive alignment.
• Defines objectives (functional and technical) and data required for analytics needed either independently or in conjunction with business partners for their product. Defines key metrics of the product and consistently monitors the health of the product and business impact.
• Partners with engineering teams to build tracking/monitoring systems needed to get to the data.

Required Qualifications:
• 2 years of experience in two or more of the following: project management, product management, business analysis, program management, experimentation, or product marketing
• 1 year of experience in product and/or experience management
• Experience in an agile software environment with strong writing ability
• Experience working cross-functionally in a large organization
• Experience working closely with senior leadership
• Experience translating data into quantifiable actions/deliverables
• Bachelor’s degree in business, marketing, engineering, communications, or related field (or equivalent work experience in lieu of degree)

Preferred Qualifications:
• Certified Scrum Product Owner
• Master’s degree in business administration or similar advanced degree